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based on 35662 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My quote was $249, I told her I know it will be more due to urine stains from dogs. Dennis said stains would get lighter but most likely not go away. He quoted me $500. Then he told me about "the claw" and that it would be $25 per area to do the claw which would get that area specifically cleaned. I added 8 claw areas at $200. Paid total fo $750 to Zerorez. As it happens, "the claw" areas just took the urine and spread it out so now rather than small stains, I have these huge circle stains now! I will be calling for a refund.
excellent product cleans carpet much better than using soap solution
The service was excellent. The technician explained everything up front. The speed in which the service was completed was amazing.
we were yery happywith the tech. brian, and the service
The guy was great and friendly and on time
the carpet dried very quickly, despite the damp weather, besides being perfectly clean
We love Zerorez. We always recommend them to family and friends and will never use another service on our household carpets. We have always received exceptional service from the techs. They are always very polite, friendly, and knowledgable about their business. Two of our recent techs have had several years in the industry and they care about providing excellent customer service. This sounds like an ad but our carpets always look new after a cleaning and remain clean for long periods of time because there is no residue to collect dirt.
Competent technicians who are personable as well as professional. A good service, thank you.
LET US KNOW WHAT CHEMICALS YOU USE
I like the service person who does our carpets and the professional cleaning products and machinery that does the job!
Prompt and efficient.
Courteous, professional phone and service people!
Healthy, no chemicals, neat and efficient. Very friendly and informative personnel.
No chemical
Came back to fix a problem I wasn't sure could be fixed.
My carpets stay cleaner longer when Zerorez cleans them - I am not planning to ever have conventional carpet cleaning again! Best of all it is safe for my pets.
Your customer service is second to none and the deep cleaning you provide is superior to that of other companies.
Zerorez really got my carpets and upholstered furniture clean – cleaner than any other service we have used in the past. Your technician was prompt, courteous and answered all of our questions. I’m anxious to see if my carpets do stay cleaner with your “no residue” system. I’m very happy with your service and won’t hesitate to use you and recommend you in the future.
your employeedid a great joband was very profesional...a 10
the technicians are knowledgeable, I feel comfortable that they will clean my carpet or upolstery without ruining it. Chris is very professional and efficient.
Livingston, our service technician, arrived as promised (called to inform of estimated arrival time, was in company van & uniform) & completed the requested work in less time than expected. He spent "unrushed" time listening to us as we explained our desires & then spent extra time on those areas we pointed out. Prior to starting his work, he provided us with printed information on the Zerorez process. Afterwards, he fully explained how long we could expect for our carpets to fully dry & gave us tips on how to speed that process. He was very kind, professional, & efficient. Our carpets turned out great! Thanks Zerorez for a job well done!
tHE FACT THAT CHEMICALS ARE NOT USED
ZEROREZ SERVICE TECHNICIAN (RICKY) DID AS GOOD A JOB AS HE COULD ON OUR VERY OLD RUG. WE HIGHLY RECOMMEND RICKY FOR KEEP COMING BACK AND CLEANING OUR OLD RUG.
Excellent work
Carpets cleaned without detergents
Thank you for having Edurado, the best tech come out to service my whole house of carpet. He was very professional and knowledgeable about your product and carpet. Sending you before and after picture of carpet in the den. Thank you again for his service.
The service tech Edurado was very professional and complete when doing my whole home of carpet including before and after pictures thank you for having him come out...
I will try to attach photo to regular email document unable to do it in this format
Thank you
Name removed
Very professional service tech Edurado ..excellent service with him...very knowledgeable and complete...Very clean..non toxic product
Your service rep. was professional, and complete
when explaining what he was going to do.
We had both our carpet and furniture cleaned.
So far everything has gone well, as expected.
Thanks
Dave Trask
The tech was on time and had some information to share with me on keep my carper clean between cleanings. Thank you for the great job.