Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34658 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 13, 2012 — Rated 10 out of 10 by Suzanne Drouillard Zerorez Los Angeles
What do you like about our products and services?

My technician was exceptionally helpful and polite. Hard worker
Report a concern   August 13, 2012 — Rated 10 out of 10 by B.A. Zerorez Los Angeles
What do you like about our products and services?

Great service, friendly technician, clean floors, no harsh odors.
Report a concern   August 13, 2012 — Rated 10 out of 10 by Linda Miller Zerorez Los Angeles
What do you like about our products and services?

The call center was professional in setting up a convenient appointment for service in my home. The technician called ahead few minutes before he arrived. Tom arrived a few minutes early. We walked the rooms to be cleaned and discussed stains that needed extra attention. He clearly set my expectations for the visit.

My carpets were very thoroughly cleaned. It took over 12 hours to dry, as the humidity has been very high. I am confident that Zerorez is superior to other carpet cleaning methods and services.
Report a concern   August 13, 2012 — Rated 10 out of 10 by L.G.G. Zerorez Los Angeles
What do you like about our products and services?

Everything.
Report a concern   August 13, 2012 — Rated 10 out of 10 by Debra Peck Zerorez Los Angeles
What do you like about our products and services?

Everyone is so nice and I love the work done on my carpets. I looks like it did the day it was installed.
Report a concern   August 13, 2012 — Rated 10 out of 10 by J.M. Zerorez Los Angeles
What do you like about our products and services?

Great communication every step of the way. Don't change a thing!
Report a concern   August 12, 2012 — Rated 10 out of 10 by J.S. Zerorez Los Angeles
What do you like about our products and services?

Technician was considerate and professional. He did a thorough job
Thank you
Report a concern   August 11, 2012 — Rated 10 out of 10 by J.L. Zerorez Los Angeles
What do you like about our products and services?

Jorge, your service tech, was extremely professional and courteous. I was very impress by the amount of time my carpets were cleaned as well as the end results; the carpets look brand new! I have already recommended your services to my family. Thank you for great service and quality.

Josh Last name removed
Report a concern   August 10, 2012 — Rated 10 out of 10 by B.L. Zerorez Los Angeles
What do you like about our products and services?

Efficiency! Willing to help me with my needs. Excellent work done. It was an old carpet full of dirt and it looks pretty darn good now.
Report a concern   August 10, 2012 — Rated 10 out of 10 by L.G. Zerorez Los Angeles
What do you like about our products and services?

It was very easy to make the appointment.
Very good follow-up on the date.
Larry, the service tech was timely, professional, neat and work with us on what me wanted clean.
We will recommend this service to our friends and family.
We will continue to use your service in the future.
Report a concern   August 10, 2012 — Rated 5 out of 10 by A.V. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The workman did a very good job, BUT the truck was so noisy that our neighbors a block down the street came to our door and complained about it. It was quite embarassing to us. If we use ZEROREZ again it would only be on condition that a quieter truck be used.
Report a concern   August 10, 2012 — Rated 10 out of 10 by Linda Fuller Zerorez Los Angeles
What do you like about our products and services?

very efficient and competent and friendly
Report a concern   August 10, 2012 — Rated 10 out of 10 by P.R. Zerorez Los Angeles
What do you like about our products and services?

Larry Sanders, your technician, was excellent -- efficient and pleasant, and he did a great job.

Please NOTE: Please do NOT share my name publicly.
Report a concern   August 10, 2012 — Rated 10 out of 10 by B.C. Zerorez Los Angeles
What do you like about our products and services?

VERY THROUGH
Report a concern   August 10, 2012 — Rated 10 out of 10 by Susan Horn Zerorez Los Angeles
What do you like about our products and services?

Very professional technician. Carpet still looks great.
Dried quickly.
Report a concern   August 10, 2012 — Rated 10 out of 10 by J.M. Zerorez Los Angeles
What do you like about our products and services?

All was great! The technician was wonderful and did a amazing job, getting my carpet to look like new again.
Report a concern   August 10, 2012 — Rated 10 out of 10 by Patrice Lewis Zerorez Los Angeles
What do you like about our products and services?

easy to get an appoint, show up on time, through cleaning, invoice via email.
Report a concern   August 8, 2012 — Rated 10 out of 10 by D.H. Zerorez Los Angeles
What do you like about our products and services?

No uping the sale once techs arrive.
Report a concern   August 8, 2012 — Rated 10 out of 10 by L.G. Zerorez Los Angeles
What do you like about our products and services?

Setting up appointment easy
Report a concern   August 8, 2012 — Rated 10 out of 10 by G.M. Zerorez Los Angeles
What do you like about our products and services?

You were all very profesonal and kind. Jose did a GREAT job!!! Thank you.
Report a concern   August 8, 2012 — Rated 10 out of 10 by Katie Brassieur Zerorez Los Angeles
What do you like about our products and services?

Technician was really nice
Report a concern   August 8, 2012 — Rated 3 out of 10 by K.S. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

IT'S WED. ZERO REZ WAS HERE ON MONDAY AND THE CARPET IS STILL WET IN THE BATHROOM AND BEDROOM. WE CAN SMELL THE MILDEW ODER IN THE BEDROOM COMING FROM THE STILL DAMP CARPET.

KIETH DID A WONDERFUL JOB OF CLEANING AND THE STAINS ARE GONE BUT THE CARPET IS STILL DRYING OUT. IT IS STLL DAMP.
Report a concern   August 8, 2012 — Rated 10 out of 10 by Martha McMahon Zerorez Los Angeles
What do you like about our products and services?

Tom was great. Very professional and informative.
Report a concern   August 8, 2012 — Rated 9 out of 10 by S.H. Zerorez Los Angeles
What do you like about our products and services?

Your professionalism
Report a concern   August 7, 2012 — Rated 10 out of 10 by S.O. Zerorez Los Angeles
What do you like about our products and services?

very personable
Report a concern   August 7, 2012 — Rated 10 out of 10 by C.L. Zerorez Los Angeles
What do you like about our products and services?

very polite, in time and due diligence
Report a concern   August 7, 2012 — Rated 10 out of 10 by K.S. Zerorez Los Angeles
What do you like about our products and services?

Our technician, Keith, was excellent...good knowledge, did great job, cleaned everything up, good follow-up care advice. We've used your service many times and hope we get Keith next time we need cleaning done.
Report a concern   August 7, 2012 — Rated 10 out of 10 by Pati Clark Zerorez Los Angeles
What do you like about our products and services?

Larry was very good/carpet looked 100% better- have to do it again in 6 months--I do need two bedroomand the orietal 7x10 rug done befor September. My Boss is going to call you for his house :Nick Priebe in Corona Thank you Pati Clark @ Villa Ford I like the fact no chemicals/I have granddaughter age 14 motnhs who visits my Mom-it's her house
Report a concern   August 7, 2012 — Rated 9 out of 10 by V.C. Zerorez Los Angeles
What do you like about our products and services?

The technician, Marcel, was polite, friendly and knowledgeable. He explained the process so I could understand it. There was no chemical after-odor.
My only negative is that I was told by someone in the home office that we could use the carpet an hour after treatment. Marcel said that it would take overnight and he was right. Even the next morning, there was enough dampness to not put the furniture back. That would have been less of a problem if we had been told beforehand. Marcel left booties to wear and cautioned us on how to use them.
Aside from that one issue, I would recommend your company.
Report a concern   August 7, 2012 — Rated 10 out of 10 by J.E. Zerorez Los Angeles
What do you like about our products and services?

Everything from the first contact to the cleaning was very professional...Jorge was really thoughtul and professional. He explained everything to us and did a great job...

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