based on 40930 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love how it cleans the carpet without the sticky residue, & always have great customer service!
Service was excellent. Victor is an asset to your company. Carpet dried quickly and clean.
Zerorez does great work every time!
old carpeting looks new again
Zak was respectful and professional. My carpet and title look amazing!!
Listed Phone number seems like it is not valid and gets forwarded on. The estimator was nice and also preformed the floor cleaning then, as opposed to the Wednesday scheduled date.
Very clean and very professional! Zach was very polite, prompt, and proficient!
Customer Service was great.
Did an amazing job cleaning carpets and tiles
We have 3 bedrooms, but one bedroom has such a minimal amount of carpet to clean it should not be counted as a room. It is an extremely small room with a bunk bed. I had no problem with the price, but when the techs said it would be extra to clean the walk in closet in the master, which is small as well, I was a bit annoyed. The total square footage of the closet plus the carpeted area in my daughters room is still smaller than most bedrooms.
I get the policies, and the rules, but it still seemed messed up to me.
Hey, you asked for the reason, so I shared.
Thanks.
Everything was great
Great job would use them again.
it is my view that being charged $434 for an hour and 5 minutes work, including equipment setup and site overview was an exceedingly excessive overcharge. Attorneys charge $300 an hour...this was $134 above that. I acknowledge that businesses have overhead and materials expenses since I am a retired licensed painting contractor. And yes, I did sign an approval of the estimate, however I had no knowledge of the duration of the cleaning procedure. My carpets were cleaned by Zerorez a year ago and the technician spent about the same time, with similar equipment and I was charged $99. Why would grout cleaning be so much more expensive? When I spoke to Rob the manager I requested that the $125 sealer charge be waived, considering that that procedure was accomplished in 10 minutes of the entire procedure, he asserted that I had a "screaming deal." That is just not so. In my history of endeavors as a contractor I waived some charges for my customers on many occasions in the interest of good customer relations and in anticipation of future work and recommendations from my clients. All of the work that Zerorez performed at my home was professional and stellar, yet I am not moved to provide a recommendation for this company due to the excessive charge for this particular service and the intractable response of Rob the manager regarding my request to forego the sealing charge.Offering me a $50 gift certificate for a future service was just unsatisfactory...how much profit is worth alienating a relationship with a customer who could provide recommendations to a large network of family, friends, and business relationships? "Buyer Beware" seems to be the ideology of your present customer relations representatives. I am open to a future relationship with Zerorez should you reconsider the waiving of the $125 sealing charge and accept the $311 charge for the 45 minutes it took to clean our grout.
Todd was on time & very mindful of his mask & booties in the house. He did a very good job & our chairs & sofa look great. He did not try to sell a lot of extras which is always appreciated.
Very happy & worked great without chemicals.
He knew the fabrics & that 1 chair needs special cleaning
Fast friendly service. Got the job done and it looks great.
Thank you
Yiu do an exceptional job cleaning our carpets and lifting stains.
Carpets look and smell so clean. The staff is professional from appointment to the young man who did the work. I m so happy with results and would cal Zero Rez anytime I need carpets or tile done.
The person who cleaned my carpet was knowledgeable, professional, and nice.
Very professional and caring. Everything looked awesome.
This was the first time that I have used a professional carpet cleaner. I tend to read reviews in Yelp and online for customer input because I believe that we should get what we pay for. When I finally decided to make an appointment, it has been a flawless experience. The initial call was very friendly, to the date/times that I may choose for my cleaning.
I scheduled to have my carpets cleaned on Monday at 1:00pm. At 12:20pm I recieved a call from Chris who was coming to my home if it was okay if he showed up a few minutes earlier and was still 20 minutes out. I greeted Chris and he explained what I had signed up for and the billing was reasonable for my 3,000 sq. ft. home.
After he was completed and we had settled my bill, it was done. My home looks so much cleaner! I am a firm believer that you should use this company. You will not regret your decision.
Great service and love the person who comes out. Very nice and professional!!
PERFECT...I will tell my friends how great work, and very kind too!
Thanks for your service.
Name removed
Fast, efficient, economical, great people.
On time, professional and courteous.
John was fantastic. Carpet looks brand new. Helped inform us of ways to maintain the brand new look again. Did an amazing job of execution and was in and out without delay. I would not only recommend the service from your company but from John specifically also.
Spot in hallway came back in 2 days. Carpet is still very stiff, will take some time to work stiffness out. Technician was great, but results of cleaning were a bit disappointing.
I like the fact that there are no chemicals used. The gentlemen that have come out are very friendly and explain their processes so there is no question as to what you are getting. I will only call Zerorez to clean my carpets.
The area looks worst after the crappy cleaning
Kenneth was polite, professional and did a great job. My carpet smells and looks amazing!
Thank you!
Great service, and we really like having no chemicals!
Excellent customer service, friendly people, on time arrival, reasonable cost. Thanks again!