based on 41190 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service.
Professional, timely and great results. My care pets have never looked so fabulous!
Incomplete tile cleaning
The person who came to clean my carpet and tile was amazing. The work done was excellent. He was very clean, helpful polite and did an excellent job. I would recommend him and Zerorez.
The next day when the carpet was completely dry there are areas that were missed completely and areas that are dark (dirt) And what is service charge? that was not mentioned when I made the appointment. After waiting 3 hours it was a disappointment
I was hoping the furniture would have been cleaner. I could still see spots after it dried. Also, there was a small spot on the carpet and the technician tried to remove all of it. The stain is less visible but the area around it is now stained as well. My neighbors use your services all the time and seemed to be happy with it. I was hoping for the same results. May have had my expectations set too high.
My tile cleaning was not good this time. There was a lot of smeared residue left after it dried. The technician said he could not see it. He offered to go over it again with water only. He did the front entry. I was happy with that and said it was much better. He said he didn’t see any difference and it was not worth his time to do the rest of the house. I paid and called your office. Another technician came and redid the tile with water, most of the residue was gone, but l have had to go over everything again myself. The whole thing was very upsetting and surprising. The tile cleaning has always been really good in the past. I don’t know what went wrong this time. I mostly use Zerorez to get the grout clean, but this time it didn’t seem to help.
I have always been happy with the cleaning service of your company. Zack did a great job. Carpet looks great & he was very personable & informative.
I was so disappointed by the technician, I have health conditions and I had to ask him to put on a mask and then he kept his nose out the entire time.
He was ontime and very efficient!
No chemicals or unpleasant smell during cleaning or after
Great service and professional team.
Friendly staff, quick and efficient
Well first off you all were extremely communicative with me as far as when the technician would be showing up, and the technician was also very thorough in describing the process and what was expected. Not only that, but I had a friend over today and the first thing out of his mouth was, "Hey who vacumed?" When I told him I had my carpets cleaned he said, "Man it looks frickin good!"
Great looking carpets and very professional and courteous service from Zack. The carpets dried super fast as well.
Excellent service and they arrived at the appointed time.
Great product and great customer service
When I walked into my home the carpets looked great and there was no odor of any kind! Carpet cleaning chemicals used by other companies are hard to handle.
Everything was great! The carpet looked like it was new!
Thanks so much for prompt and professional service.
Liked that no soap was used to clean the carpets
The couch still had food and stains on it that then I had to clean myself. I did call back to let them know though and they were very understanding and are sending someone back out. I just wish it could have been done right the first time as it is a lot of money.
on time ,professional, very satisfying experience !!!
Very good service.
Professional and friendly service.
TJ was very prompt and friendly. He did a great job and I will be asking for him in the future when I call for my next rug cleaning. Thanks for a very professional job.
They get carpets/flooring cleaner than any other company has be used. Prices are great. Tech was clean and was careful about anything he could hit with the cords.
Easy to book and set up, didn't take long to get my couch and carpets cleaned!
the fact that you do not use any chemicals
and your workers are very good
Great job. Rugs and carpet look great. Very professional and respectful.
The young man who cleaned our carpets was wonderful! The carpets look great. He was professional and personable. I would highly suggest other people to use Zerorez. I have shown my next door neighbor the carpet and she will call you when she is ready to clean her carpets.
Name removed
You did an excellent job on the carpet and our technician Julian (I believe) was the best!