based on 40568 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You get my carpets looking brand new.
Very happy with outcome.
Pricing and the cleaning service. Efficiency and quality. Customer service
I am not one to complain about any service, ever, but it seemed like the tech was not really interested in doing a thorough job. He completely missed a huge stain which was so accessible under my desk that there is no way anyone could miss it. I cleaned it myself today. Also our carpet still smells like dog urine in the area that he used a special “enzyme” to clean the one place that our dog had an accident. It actually smells worse now which I am hoping is a result of it having been wet and it activated the smell. It is fully dry now, of course, but it still really smells. Maybe it was activated by the cleaning. We have also cleaned that again ourselves but it’s super disappointing. Sorry. Don’t like to complain. I know that it’s a difficult environment out there rn and that is the last thing that anybody needs in business. Would never make it public so don’t worry. Wouldn’t use again though. No way.
No crunchy carpet.
Carpet and sofa are clean it was fast and efficient
Always affordable and always fantastic
I initially thought everything was good because the technician was really friendly but after everything dried, I realized that there are several spots that definitely could have come out better. A couple of them, I spot treated myself after the service and they came out much better. I was charged $600 because of certain types of service needed and because of the size of certain rooms but honestly, the guy was in and out really fast and I just don’t think that the quality matched the up charges. If the quality had been better, I would’ve been totally fine with the pricing. I won’t be a repeat customer and I won’t advocate for this company to my network.
The price was good, the tech was on time, he express knowledge of his product. Great personality. The next time I schedule for service I definitely want Bradley.
Eric was so professional, courteous and a hard worker who did an amazing job on my carpet & tile floors!! Highly recommended!!! Thanks so much Eric!!
The actual service is ok but billing is not transparent. There are hidden fees, round up. I was quoted a room is $35 plus tax, but it’s listed $49, he explained that is after tax. Please learn the math and show math on your invoice.
Our tech was great and service was excellent.
They are a great group to work with and scheduling is so easy. Cleaners are prompt and do a great job on our floors.
The professional tech that arrive always on time and always great job
It works. No residue.
The cleaning is better than average. My tech named Joe was a rock star. The condition of my carpet when done
Excellent customer service and prices. Excellent cleaning. Had my master bedroom,closet and stairs done. Would recommend this company
Good service. Clean floors.
Bernardo was professional and clean.
Hired Zerorez to clean a space that my pet had soiled. Before the treatment process there was an odor but not very noticeable. After the cleaning/treatment the odor has become overpowering and has seeped to other parts of the house. Very disappointing.
Definitely would recommend your products and services, always happy with the results !
Ricky was the best in all the years I have used your service
this was only my second time with Zerorz. Jay was very informative and friendly.
Did a very good job on my carpets
I've used Zerorez for 15+ years and have never been disappointed.
carpets were not as clean as the should be stanley steamer does a better job if you don't agree to the up grades. If you pay for brushing you get a better result such bull should be included to get the best result to start with. My carpet is 2 years old there were no stains never walked on with shoes ... you can't make things right. will never use again
Will did a great job cleaning the floors. Very detailed oriented.
The job that Saul did on my carpet.
He a nice guy, work very hard and quickly.
My carpet look so clean. Took no time to dry.
And had pride in his work and zerorez !
The technician came when promised and did an excellent job, while showing care and concern for our home.
Efficient and Thorough.
Very easy to schedule, love the email and reminders; people very friendly!
Bradley was AMAZING-best tile and carpet cleaning I have had-would book for all the tile if I could be sure Bradley was the technician doing the job!
BettyAnn Field