based on 39294 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The young man who came out was very cordial and compatant . He was a pleasant young man and very knowledgeable .
Great job! Steve did our carpets and we would request him again next time. Efficient, friendly, professional, knows his stuff!
previous customer
Extremely satisfied. The tech was very thorough and efficient. He talked with me about the pet stains and the difficulty in getting rid of those stains, which I appreciated. I will chose Zerorez again.
Very professional
Very informative
I will call for the same gentleman that serviced our carpet.
My carpets look great!!!
Thank you
First name removed
Grteat Job, Carpets look fantastic
\
Everything!
ialways had the best explanations of what i was thinking about.........
First name removed m Last name removed
Fast and easy
Our technician was very professional, friendly. Carpet came out beautifully and what I love is that it is not soaking wet. It was three hours before it was dry. Very good service.
When we called Zerorez to clean our carpets, the gentleman who answered was friendly and very informative. We were given an appointment within days. He gave us some great instructions on how to help get out carpets cleaned better. Daniel and Makea (sp) were our incredible technicians. They were professional, friendly and truly cared about us, our cat, and how our carpets looked after they had finished. The cost was fantastic. We are thrilled and have already referred Zerorez to a couple of friends. Thank you Zerorez!
I really love the look of the carpet after they’re cleaned. And the smell is so nice.
The person that cleaned our carpets is Bradley.
What a nice young man. Very personable, informative and professional. He worked fast, did a good job and gave us lots of good information about the cleaning he just did.
Easy to understand
Joesiah was very helpful, friendly and communicative. Carpets weren’t very dirty but I had an area rug I wanted to clean.
Zerorez communicates with customers via email. I like those reminders and the special offers.
Olyn came to clean my carpets. He called to let me know he was on his way. He explained the cleaning process and options prior to cleaning. He was courteous and professional. Olyn is a good customer service representative for Zeroez!
I was very pleased with the quality of cleaning by Olyn.
From on time service, knowledgeable friendly techs and how fast the drying time is.
Radio
Great job. Quick too. Carpet is now very clean and smells great.
It was too quick. The carpet can’t get clean going over it so quickly.
He was quick and made my carpet brand new. The only thing I didn’t like is they can’t accept tips and for for the great job, they have done and working their butts off. The company should have your employees to accept tips.
Carpets took 24 hours to dry, in spite of ceiling fans, AC turned down to the low 70's, placement of portable fan and using a hair dryer. But one issue I am still dealing with is trying to disguise the long narrow strips where the nap of the carpet remains flattened in the wrong direction. It makes the carpet look terrible. All other carpet cleaning companies use a rake to lift and give a nice finished look to the carpet. That, apparently, is not part of the ZeroRez service, but it should be. I will not be using ZeroRez again.
The gentlemen doing the work were very receptive to helping us solve all of our challenges to get our mess cleaned up. they were professional and detail oriented.
Brian did a great job. Very pleased with his work
Carpets came out looking great. Traffic carpet areas match up to the non-traffic sections. Bradley B was our technician and he was very informative and respectful, and he did his job well! We hope to get to have them come out again next time on our future carpet cleaning appointment.
professional, efficient, good price clean carpet- no residue
Great service, friendly staff, punctual and professional.
Great service, very personable technician and great results.
Tracey was very knowledgeable, prompt, friendly and very professional.
Great and friendly customer service with the technician. Tech also called when he was in route, which is I greatly appreciate it. He took care of my sofa to get it cleaned and to remove the smells.
Professional and on time. Did a great job.