based on 40283 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet cleaning
The competence and customer service.
Commutation was great from the start. They did not upsale or change their price.
Great professionalism and great service
Tech was early. Called to let me know he was on his way. Very pleasant and professional and friendly.
Easy to book, fair pricing, and friendly service.
Broyan, was early and very personable. answered all my questions and gave me some advice to keep my rugs looking good
Matthew was courteous and professional, he understood my cleaning request.
Stains left and the smell is so bad even with the added bio treatment that was meant to stop that. It’s like unbearable this time for some reason. The first time we did carpet cleaning it wasn’t nearly this bad
Great job cleaning bedroom carpet, very efficient.
The carpet looks great! The technician was professional and efficient. I am a repeat customer and am highly satisfied with the results!
The technician did a superb job in a very reasonable period of time.
I have a small dog so I like that there are no chemicals.
Efficiency and technology.
i had two area rugs cleaned and my stairs cleaned as well. the technician did an amazing job he was efficient and courageous. did a great job my carpets look brand new
My carpets look like new after ZeroRez cleaned them as does my sofa and love seat.
The technician was very professional and friendly.
I definitely will get The company again.
The customer service from the worker that actually did the carpet cleaning …His name was Matt . He was very friendly/ professional and took pride in really cleaning the high traffic areas …
He did a great job and that’s why I will be a repeat customer because of people like Matt.
Thank you 😊 Zerorez
Shows up as scheduled and does great work
The Carpet and Tile Cleaning was professionally accomplished; the PRICE DOUBLED from our quote. RECOMMEND GETTING AN ON-SITE QUOTE PRIOR TO committing to ZeroRez, it may reduce the sticker shock. Tracey was very professional, personable and careful in completing this job.
We had one real negative to the nice job: without comment or apology, his partner drained his truck's "leaking tank" into our gutter prior to leaving, resulting in "standing, soapy water". I spent 30 min that night pushing soapy (clean/dirty?) water that had pooled in our corner gutter. Residue remained for a couple of days.
The service was completed very efficiently.
Disappointed that your carpet cleaning special only rinses the carpets and doesn’t actually clean them. If I wanted them cleaned then I’d have to pay extra but the $100 I was already paying was supposed to clean them.
Include the carpet scrubber in your cleaning special instead of having it as an additional service.
Soul was great and very efficient and professional.
The carpet came out nice and clean. Got a technician to come out in just a few days. Very professional.
Taking and bringing rugs back, pet protectant
My carpet is beautiful and so soft. My walls did get marked up on the stair way.
Clean, friendly and professional!
My technician noticed I needed to power wash the garage during my carpet cleaning visit. He offered to do it for an additional $100, to which I agreed. Fast, effective, and reasonably priced.
Service was phenomenal
Not an intrusive smell
Friendly, careful and respectful of our home
Quick and efficient
Outstanding work
Ethan was very nice, efficient and thorough. Customer service personnel are pleasant to work with as well.