based on 39294 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Major was very friendly and knowledgeable. We were VERY impressed with his work! He was quick, thorough and managed to remove an “impossible” stain. We will definitely use Zerorez again, requesting Major. We will also encourage others to use Zerorez.
Clean carpet and professional
Technician Major came to our home and did an excellent job cleaning the carpet in 3 rooms, an area rug, and a closet. He also cleaned 3 chairs. He was pleasant, thorough, and was all about business. Everywhere that he worked looked remarkable. He got stains out of the carpets and chairs. He didn't take long to do all of the projects we had for him. We highly recommend Major for all your cleaning jobs.
Everything
Our technician was very nice and did a thorough job.
They were prompt, clean and kind
Service felt rushed many spots untreated
Fast to schedule, variety n reliable service, well done service.
I was a brand new customer... I received a $20 off promo code to use, but you have a "minimum" fee of $100 for coming out which exceeded the cost of what I needed (your $80 staircase cleaning). While I understand the minimum charge, when the technician arrived he charged me $35 extra for pet stains... which exceeded the difference of the "minimum" and my discount code did nothing to offset that. The technician was in and out of my house in less than 20 minutes for a very easy job (one staircase). He said he couldn't do anything about the price. Considering all of the promotions and discounts I see advertised for your company (such as "two rooms for $99") I feel I was overcharged. Nothing about the experience made me want to be a repeat customer. But my carpet is clean, so I guess I can't complain too much.
Very courteous technician. Timely arrival. Excellent job cleaning my rugs.
Great service and great technician!
I like the biochemical treatment since my dog peed on the sofa. All of the urine stains came off the pare rug as well
Dries in just a few hours. However, the master bedroom carpet was not cleaned very well. There are still quite a bit of dirty spots.
Hayden did a great job! I will request him again.
Good Result
And Friendly Technician
We were very impressed with the way Steve handled this job. He was very polite and professional and he explained everything that he was going to do to try and save our carpet. He explained to us that we should be very careful for around 3-4 hours after he was finished and that some areas would need a little extra time to dry because of how he had to treat certain areas of the carpet due to a lot of soap in the carpet. He made sure that all of our questions were answered and he cleaned up the areas and asked if we had any issues and then he left. Thank you Zerorez for hiring him, he is a professionals professional.
I’m always impressed with how great the carpets look afterwards and I appreciate how the technicians clean up after themselves. They are always a pleasure to work with!
The 4 times I have used the service, Tracy has been professional and thorough. The carpets, shower tiles and floor tiles look so much better and he was able to get the orange residue up that remained from the flood.
I would recommend the services to anyone.
Thank you.
Outstanding service technician!
Good value
Professional, qualified and friendly technicians
Always an excellent job is done
ZeroRez just cleaned and sealed our tile and grout. I like the zero harsh chemical approach. Also the service has been great.
my asociate owyn was a great person. he took the time to connect with me, come up with antidotes and convinced me with the upsale on the biospray treatment. he is a lovely person.
what i loved about the zero res is that my carpet didn't smell like dog after he finished, and it did get a surface level of clean. some of the carpet
stains did come up, but not all of them. I'm not sure if that's a lack of attention to detail on Owyn's part, or if the zero res doesn't deep clean as well as the traditional cleaner i used in the past. i have a drip stain in my living room area that was only a few weeks old that is still there, and some staining on the small hall carpet that doesn't look touched.
i would love to have someone come back over and work those out.
It was great !! will use the service again and Steve was a great technician.
!
Your employee, Owen, was extremely efficient, polite and a pleasure to have in our home.
I don't recall our tech’s name however he did a great job.
Excellent service and very friendly!!
Reasonably priced and thorough.
no odor......carpet always looks wonderful after cleaning and the "guys" are very pleasant...
No chemicals!