based on 40325 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the customer service and job well done
House is clean and the service was great
For the past 8 years we have used Zerorez and would never think of using another company. Their process is unlike any other and dirt and spots never come back. Every tech we've had has been efficient, friendly and informative.
Carpets were cleaned professionally. Service Tech Juan Meza was very knowledgeable on solution applied to carpet.
It's great !! The technician WILL had a good customer service !thanks a million !!
Our carpet looks amazing. Before Zerorez it was embarrassing to have anyone come in our house. Carpets are spotless.
The guys that cleaned our floors were quick, professional, and very friendly. The whole experience was awesome.
We were very pleased with the results of cleaning our carpet. Tile in the kitchen and
entrance were also done in a very professional manner. Zerorez even came back to redo
the entrance because there were a few areas which appeared to be missed. We are happy
to recommend them and will plan on using them again when we need carpet cleaned.
Cleans well and professional
Zak Taylor did a great job cleaning my carpets. He was also so polite, helpful and respectful. My carpets look so clean and feel so soft and beautiful. Thank you for your great service. I will highly recommend you.
Never has my carpet or tile been soo clean
Quick, efficient, good result and a good price.
our carpets look so much better after Zerorez cleans them! And our service guy (D) was very professional and very nice! He did a great job!!!!
They work
I need to speak to you asap there is a major problem that happen during the cleaning process
no detergents, no chemicals
Great service and we really thought Brandon did a very thorough job.
That you do not use chemicals. And that your technicians are always friendly and competent. Lastly, that our carpets look fabulous when finished.
On time, low price, and most importantly... it works!
The cleanliness and feel of the carpet after it has been cleaned and the professionalism of the associates second too none.
Employees were very friendly and professional and willing to do their best, however, it took 3 tries. Employees should be given better guidance.
The first once damaged the newly installed baseboards with black markings all across the baseboards and left some rake like streaks in the rugs that did not vacuum out. The second tried to correct it with a much higher power wash and with that it left light and dark flag marks all over the rug that did not come out no matter which way you vacuumed the rug. The third guy, Art, did another light clean and rinse and then used a light rake over the rug to fluff the fibers up leaving no markings from the machine. Art did a great job and all the stiff areas are about gone as well as the color of the carpet looking consistent.
No chemicals
Nobody cleans like you do. I thought I needed new carpet on my stairs a few years ago. You changed that the very first cleaning. Looks like new today
The crew that showed up were very nice and seemed to know what they were doing. But after they finished their job and I let the rugs dry for over 12 hours I found the following:
I revacummed each room and was very surprised with how much dirt and dog hair I was pulling out from the rug. When I asked one of the rug crew should I need to vacuum the rugs after the rugs dried he said no that their gets way more dirt and dog hair than I could get with my vacuum. Man was he wrong. As advertised the cleaning 4 areas at $29.00 per room, that i was shocked at the $335. 00 bill I got. Between the bill and all the dirt and dog hair that I got up with my vacuum I would not recommend Zero Rez to my friends.
Carpets were very clean like nww, and job was done quickly and efficiently
Our carpet is 12 years old and its amazing how clean our technician was able to get it.
All Natural, no Chemicals
Always a great job and techs are so friendly and take their time to explain things.
I liked the customer service provided by your technician. I will use your services again on my other house. I will also try your air duct cleaning here soon.
Carpets look good