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based on 83420 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My bathroom tile looks brand new!!!
Great service
Stains were not treated or removed. I was able to remove them myself .
Called back out to re-treat one small room for smell that occurred once finally dry. Technician could not identify, but office claimed additional pet treatment of $60….. still bad, pulling up carpet and moving on.
My technician was very aware of his job very good worker
Our "tech" was very friendly, but there seemed to be a bit of a language barrier at times. We also had a very specific area in one room that we were hoping would have a stain removed, and it's still very evident to the eye so that's disappointing. Grout in the bathroom looks a bit better but no crazily so, and the carpets do actually feel a bit "crunchy" after our time. All in all, no dissatisfied but perhaps placed the bar a little too high for Zerorez apart from other vendors, which is on us I suppose.
Technician was efficient and polite. Carpet looked great.
The process itself that is used to clean carpets and the professionalism of the employees
Include stain remover in the package.
Paul was pleasant and professional. He did a good job quickly. Nice fresh smell on my clean carpets!
Good service, on time appointment, and quality products.
Very professional
Great customer service
Have used before
it was just not as clean as you normally get it
I loved how it left my carpets.
William was my technician. He was very nice and professional. If there was water spots on the floors he cleaned as he finished that spot.
I give his customer service a 10 also!!
Thank you.
The add-on options seem to be pricey. The final price tripled from the original basic service.
Your technicians are awesome. They care and really do great work!
Our technician did an AMZING job!! Definitely be requesting him again
It was timely. The technician was polite and helpful. He was very helpful.
Awesome customer service!
Technician was well informed. Results were favorable.
Everything y'all do is fantastic!
Tech was on time. And did a great job.
Good work
Carpet looks marginally better than it did before. The pet smell is still very strong. It was under the impression that the carpet gets retwisted no indication that this was done. Very disappointing.
Mario was informative, thorough, and very professional
Shane is the best tech we have ever had and are so thankful for him. We want to make sure we see Shane each time we schedule carpet cleaning.
Technician explained the process, showed me some a stain you could not see with the naked eye. Very professional. In and out in less than an hour and did 3 rooms.
Definitely recommend.
Being a first time customer it would be helpful to be a little more thr