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based on 83419 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Q
Service is professional and reliable. Base services are fairly priced.
Costumer service, punctuality of the tech! He really took pride in his work. Very informative and I would like him each time a schedule a service.
I like how easy scheduling is, they come when they say they will, the technicians are friendly and professional, the product is green, and they do a good job. Our carpet is 9 years old and is still looking good!
The tech was terrific!
Awesome service from tech, carpets look amazing!
I really enjoy the efficient services of Zerorez . The service technician came
To my home and did an excellent job Cleaning my carpet!In past times I have had many Zerorez tech’s to clean my carpet. But, Pablo tops them all. He arrived on time, very professional, courteous and friendly giving service with a smile. Thank you Zerorez,for having such efficient people from customer Ser. booking my appointment to Pablo, cleaning my carpet in a, A-1 manner!
My carpets look and feel great!
Excellent service! I really liked how it cleaned our carpet.
You did what I wanted you to do and that’s good!!!
It was exceeded my expectations
only a little disappointed that some of the stains were not able to be removed. the tech explained why
Tristan was wonderful. He understood my concerns, what I needed, and gave the best recommendation of appropriate services.
Excellent service very knowledgeable technitian
Reveal your $25 service charge up front - we would have used your service anyway. You used to do this, and I admired you for it.
Our carpet technician was very nice, but one coffee stain he said came out did not come out.
Pablo was a wonderful communicator and extremely professional! The carpet looks amazing!
In the past, have always been pleased with Zerorez cleaning my carpet. Had one bad experience with a cleaning (was not please with the cleaning job); however at no charge, Zerorez sent another person out to reclean my carpet and I was very satisfied.
The technician was polite and professional. However, the cleanliness of the carpets was not that great after he was done. There were many spots and areas that were not cleaned well. I do not feel he spent enough time on the higher traffic areas other areas.
I have used Zero Rez for several years and never had an issue with spots returning or carpets not being throughly cleaned.
Good work!
The tech was efficient and professional. The carpet dries so fast. Don’t have to worry about my dogs inhaling chemicals. No slimy chemical residue - just CLEAN!
My 25 year old capeting looks like new! The technitian, Alberto Camero, knows how to operate the equipment really well. He got out spots that previous carpet cleaners didn't. I hightly recommend your company and Alberto!
The young man that cleaned my carpet was professional and very nice. I feel he did his best on my floors. I want him back again in the future.
Diamond was awesome! Polite, on time, careful and my carpets look great!
Carpets are left soft and incredibly clean.
Joseph was professional and easy to work with. He shared details of the cleaning and worked with us on the pricing. Highly recommend ZeroRez!
My couch looks that same, it does not seem like it was cleaned at all
I wanted the 3 room $99 special with a 4’X5’ area special treated for dog pee. Guy quoted me almost $600! I then said I would like whatever the guy months prior did cause it was only a little over $300 and there was no way I would pay $600. He then said well the guy took off the $99 special price and so he would as well and then he would take this off, move this around, yada yada and got it down to $388. Didn’t end up taking off the $99 and $400 was still crazy to clean such a small area. I will NEVER use this company again. I’ll stick with small locally owned, reasonably priced companies.
Always on time, communicative, personable and professional. Julian was outstanding!
Hello,
My name is Ashley and I had the pleasure to meet Mr. Julian Avila. He was a blessing! He was so knowledgeable and explained in detail to my husband and I what was going on with our sectional. Mr. Avila was able to give us a resolution for our pet stains and now our couch looks like brand new!!. Definitely appreciate his professionalism and knowledge. Thank you for having a great employee like Mr. Avila. My husband and I will be referring him to other family/friends and using him for future cleanings. Have a blessed day!!!
Great service! The carpet smell clean and the dry time is fast. Great customer service.