Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83815 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 24, 2025 — Rated 8 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

Your prices are pretty high

Report a concern   April 24, 2025 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Pleased with the service I received.

Report a concern   April 24, 2025 — Rated 7 out of 10 by B.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

I wanted to add some upholstery service the day of the service. The technician didn’t have the appropriate tools to do that. I think any of your trucks should show up ready to do any of the services that you do offer

Report a concern   April 24, 2025 — Rated 10 out of 10 by Audrey Carter Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thanks so much for the wonderful job done cleaning carpet in my home this week. My son had a small dog in the home before moving and I was afraid he had done some unknown things. I really appreciate when you're upfront and fair where you don't create issues but told me there was no damage and all I needed was a good cleaning. It looks good and smells fresh. Thank you!

Report a concern   April 24, 2025 — Rated 10 out of 10 by Carolyn Jensen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They are prompt & very professional. Also he was very thorough in removing the stains. Thank you.

Report a concern   April 23, 2025 — Rated 8 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

I didn’t like the huge hose that was dragged into my house. Thought the equipment would be smaller.

Report a concern   April 23, 2025 — Rated 10 out of 10 by Greg Phillips Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Job

Report a concern   April 23, 2025 — Rated 10 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez did a terrific job cleaning our 30 year old carpet that was very stained and smelled bad. It now looks new and smells fantastic. Their tech, Jaime was so professional and courteous. I am beyond impressed! We will definitely use them again and again.

Report a concern   April 23, 2025 — Rated 10 out of 10 by P.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I absolutely love the service that was provided to me.

Report a concern   April 23, 2025 — Rated 10 out of 10 by Amy Wilson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Rep was professional and detail oriented. The couch cleaning turned out great!

Report a concern   April 23, 2025 — Rated 0 out of 10 by G.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I scheduled to have the carpets cleaned due to pet odor. The service person said he used the pet deodorizer, but the carpets smelled worse after cleaning them. I was out of town and expected them to be better but they were not. I don't know if cleaning them again would help.

Report a concern   April 23, 2025 — Rated 10 out of 10 by C.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician arrived on time and provided outstanding customer service

Report a concern   April 22, 2025 — Rated 10 out of 10 by E.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Wonderful customer service.
My two technicians were on time and very professional.
They gave me several recommendations to help with the cleaning.
They cleaned up the rooms very nice and would highly recommend them and will use them again as well!

Report a concern   April 22, 2025 — Rated 0 out of 10 by M.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Original spot is not significantly larger (4x) than it was before.

Report a concern   April 21, 2025 — Rated 10 out of 10 by Laura Hern Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly knowledgeable technician. On time, pleasant, conscientious, knew what he was doing, was quick and thorough

Report a concern   April 21, 2025 — Rated 10 out of 10 by K.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very quick turn-around and professional service.

Report a concern   April 21, 2025 — Rated 10 out of 10 by Karen Bell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service! Technician went above & beyond to make sure we were satisfied! Would highly recommend!

Report a concern   April 20, 2025 — Rated 10 out of 10 by P.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It works without the circular scrubbing

Report a concern   April 20, 2025 — Rated 5 out of 10 by S.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Jessy was EXTREMELY polite and was gentle with the walls, using covers and not slinging anything around. While he did work hard, we found that he overlooked all the crevices between the cushions, we checked everything after the sofas were dry and found that these areas where still quite dirty and a good amount of dirt and crumb debre was still present. It was not up to the standard I was expecting.

Report a concern   April 20, 2025 — Rated 10 out of 10 by Derrick Petersen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used Zerorez for over 10 years and have had nothing but great results. Technicians are always friendly and great to work with.

Report a concern   April 20, 2025 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good man good job

Report a concern   April 20, 2025 — Rated 10 out of 10 by Martha Morton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Knowledge reliability and quality of work.

Report a concern   April 20, 2025 — Rated 10 out of 10 by Tatiana Miller Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly and curtious staff

Report a concern   April 20, 2025 — Rated 10 out of 10 by Marla Ogdee Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician was amazing. He was so knowledgable and really educated me on carpet cleaning. The professionalism and customer service was top-notch. And, most importantly, the floors before and after result were fantastic.

Report a concern   April 20, 2025 — Rated 10 out of 10 by Pamela Hayes Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean and safe

Report a concern   April 20, 2025 — Rated 10 out of 10 by Melinda Sumurdy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

He was absolutely wonderful!!! Communicative, professional and my carpets look awe!

Report a concern   April 19, 2025 — Rated 10 out of 10 by K.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My tech was friendly and knowledgeable. He took time to clarify my options and find the best one for my needs.

Report a concern   April 19, 2025 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly service and did a great job!

Report a concern   April 19, 2025 — Rated 6 out of 10 by T.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

you advertised, even on radio, 3 rooms for one price, no disclaimers !!. when tech got here, and did review then it's a different price, doubled!! THE TECH WAS GREAT NO PROBLEM WITH HIM DID A GOOD JOB. I don't mine praying for good service, have used you guys for many years, but I don't like the bait and switch tactic. Going to look around next time.
TD

Report a concern   April 19, 2025 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dee, the young man who came out, was very professional and friendly. He did a wonderful job.


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