Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83420 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 19, 2025 — Rated 10 out of 10 by Robert Makowski Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and professional tech

Report a concern   March 19, 2025 — Rated 10 out of 10 by V.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great product. Service guy Fabian was great

Report a concern   March 19, 2025 — Rated 10 out of 10 by Kamaria Chisolm Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Antonio was great!

Report a concern   March 18, 2025 — Rated 10 out of 10 by O.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man that came out was very professional❗️

Report a concern   March 17, 2025 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very patient and informative about the complete work involved in cleaning the duct system. This was never explained in my first contact to set up the appointment. He did an excellent job and had pictures to show the work accomplished.

Report a concern   March 17, 2025 — Rated 10 out of 10 by R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No Chemicals are used, fast drying time.

Report a concern   March 17, 2025 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service, fast and efficient. Cesar was amazing and so helpful!

Report a concern   March 17, 2025 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was timely, informative, and very professional. Highly recommend!

Report a concern   March 17, 2025 — Rated 10 out of 10 by P.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was great.
I have my carpet clean twice a year. The last time the company l always used I was not please with their work. I have been checking y'all out on good morning Texas, and decided to give y'all a call.

Report a concern   March 17, 2025 — Rated 10 out of 10 by C.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent customer service along with a job well done.

Report a concern   March 17, 2025 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient, prompt, friendly technicians.

Report a concern   March 17, 2025 — Rated 10 out of 10 by R.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech was courteous and prompted. Explained the process.

Report a concern   March 17, 2025 — Rated 10 out of 10 by Payton Fitzgerald Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that all of the products used are environmentally friendly and are safe around children & pets. The technician was well versed and knowledgeable. He provided great information and was extremely helpful.

Report a concern   March 16, 2025 — Rated 10 out of 10 by Nancy Nixon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fred was professional, knowledgeable and kind. I had multiple pet stains and Fred made my bedroom carpet look brand new!

Report a concern   March 16, 2025 — Rated 10 out of 10 by M.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great communication. Great and informative technicians. Bobby was awesome at cleaning our carpets! Could totally see a difference immediately on the carpet!

Report a concern   March 16, 2025 — Rated 1 out of 10 by C.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Late arrival and poor service. My window was between 8-10, but tech didn’t show up until 12:15. No explanation or apology. Once arrived he convinced me to add the pet treatment but I’m pretty sure it wasn’t applied. He hurried through the job spending approximately 5-10 minutes per room. (3 rooms) That’s after he said the pet treatment had to sit 10 minutes before the cleaning. He was packed up and gone by 12:45. I’ve used you in the past and you were always on time, and did a good job. Not sure what happened this time, but very disappointed.

Report a concern   March 16, 2025 — Rated 10 out of 10 by Stacy Greywall Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Caesar was wonderful. He was polite, on time, and cleaned my father-in-laws horribly spotted carpet and made it look brand new! I have already recommended him to others and will be a return customer. Thank you !

Report a concern   March 16, 2025 — Rated 4 out of 10 by D.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Not sure if you changed your process. in the past my carpet and house smelled fresh. This time by house smelled like wet carpet. Had to get my air purifier out to mask the smell.

Report a concern   March 16, 2025 — Rated 6 out of 10 by D.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I don’t feel my carpet is as clean as it should or could be.

Report a concern   March 16, 2025 — Rated 10 out of 10 by K.H.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Results, Price, Service Techs

Report a concern   March 16, 2025 — Rated 10 out of 10 by Anne Luecke Pappas Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick, easy and clean!

Report a concern   March 15, 2025 — Rated 10 out of 10 by E.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Kevin & John were very nice. Also, they were open and knowledgeable about the whole process. I am very satisfied with the results.
The price was very reasonable.

Report a concern   March 15, 2025 — Rated 10 out of 10 by Brandi Brown Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech was very friendly, addressed our problem areas, didn’t pressure sell, was on time, called before he arrived, and was quick. Excellent job! Will definitely use again and refer.

Report a concern   March 15, 2025 — Rated 10 out of 10 by Kelli Harlen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The ease at scheduling an appointment, courteous technicians, quality service coupled with affordable lenoptions.

Report a concern   March 15, 2025 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service. The technician did a great job and explained everything

Report a concern   March 15, 2025 — Rated 9 out of 10 by T.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All goog

Report a concern   March 15, 2025 — Rated 10 out of 10 by Sterling/Betty Cooper Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service.
Very timely.
Always does a great cleaning job.
Thank you.

Report a concern   March 15, 2025 — Rated 0 out of 10 by P.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Wrong quote - Over charges

Report a concern   March 14, 2025 — Rated 10 out of 10 by Tim Brooks Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service

Report a concern   March 14, 2025 — Rated 8 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

Pablo was here Wednesday morning (the 12th) between 9:40 - 10:20. He did a super job cleaning the carpets and getting out a tough stain, very grateful.

However, our concern this morning (the 14th) a full 2 days-over 48 hrs later-there were various places that were still
damp, and felt kinda sticky to the touch, or when barefoot!

We did pull out a box fan early this afternoon to help with the drying.

Thank you.


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