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based on 83418 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
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Left a stain that was not there before and I didn’t realize it because a sofa was blocking my view
On time, experienced technician, performed the carpet cleaning efficiently and was finished!
Good job!
Excellent service from technician
great service, on time, paid close attention to stains
Carpet gets drier quicker.
He cleaned really well and knew what products were needed to remove stains.
Easy to book appointment, like the idea of "soap free" cleaning
Like the no chemical product that cleans well and leaves no residue. Technician was very knowledgeable and gave us information on carpet drying, and preserving to make carpet last longer. Chris did a fantastic job.
I was informed that I would receive 4 tickets for a Texas Ranger game if I booked before 3-31-25 in a promotion. I did and my service was completed day's ago and I paid cash. No email notification about the future tickets as of today. I just don't know what's going on.
Very Friendly and time efficient
Very impressed with the service and professionalism. Selling my house and they made the carpet look new again.
The technician was very courteous & professional. We also appreciated the advance notice of his arrival time. Will definitely use again!
No smell fast drying and The technician was the best!
You'll always do a wonderful job with professional staff
Tech was great! His name was Fabian. Very efficient, friendly and professional. Did an excellent job.
Great service!
Had tiles cleaned in kitchen area, made such a difference!!! Very nice technician!
Water used to deep clean the carpet. No leftover soap residue. Cleaning specialist very clear as to procedure for removing spots and time for drying. Appointment very quick and easy to self assign.
The service was fast and easy and very quality! Would use again!
The quality of the service performed is outstanding. Tristen my technician did a fabulous job of removing stains created by a dropped printer on my carpet. I’m grateful for that as I am selling my house and needed it to look brand new!
The technician was on time and very thorough. He went above and beyond to care for our home.
I loved having your technician in my home to service my carpets. He was courteous, informative and gentle with my corners of furniture and walls. I love how it all turned out. I also appreciate that when I sent him a photo of a spot on my carpet (after the service) he responded with an answer.
I love that y'all are all natural and that you use your own water.
Julian was amazing, efficient and kind. He explained the entire process thoroughly and left everything nice and clean.
You need a brush to brush the traffic areas after they are persprayed. As you know this would help tremendously in getting the traffic areas clean. Also the tech needs to slow down and spend more time on the traffic areas since you don't use a brush. He's in too much of a hurry to finish and get to the next job.
I also give the job performance of the tech and how clean he got our carpets a 7.5. He can do better.
Glad to get air ducts cleaned! Mario was very through and worked hard. He showed me what was happening every step of the way. Whatever y'all pay these guys, it's not enough! He worked a long, hard, physical day! I think I'm breathing better already!
I have used Zerorez for years and continue to see the customer service decline and the prices increase. I also see prices go up and every single service has a charge to have it done. Now they don't even want to clean under a living room chair. This was never a problem in the past. The only furniture I had in my living room was a couch and two chairs. I had removed everything else. When I asked to tech if he could clean under the two chairs he exclaimed "you want me to move all the furniture?" I replied just let me know and I will move it myself. I am 83 years old. I told him I wouldn't want you to injure yourself. He did move the chairs, but I was prepared to move them myself. He expressly stated that he did not move anything over fifty pounds so I didn't even ask him to move the couch. I realize that there are Company policies that must be adhered to but there has always been a little wiggle room like moving a chair. When you have been a customer for years you feel like you should get great customer service to retain your business. Not so anymore. I have referred several friends and relatives to Zerorez but will think twice before doing so again.
Great job.
We have used Zerorez several times for our carpets, but this is the first time for our AC ducts. The young man was outstanding ! He was very polite and explained everything he was going to do, did the job, and again explained everything he did. He showed us pictures of before and after.
I liked how professional our service was and I was pleased with the results.