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based on 83413 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very affordable service. The cleaning solution used on my carpets don't leave a smell or residue behind.
After he clean the vents I did breathe better.
I am very satisfied with the work, knowledge Zerorez tech had . He was very pleasant he answered my questions. Even took pictures for me .
Before sending an invoice make sure to discuss it with the customers and explain the numbers. When I scheduled an appointment it was showing $300 in the invoice and then when the technician arrived I received text with $700 invoice. And the technician was working on the cleaning already.
My experience with Zerorez has always been positive. We have used them for the cleaning of our carpets for the last 4 years and have never been disappointed. As usual, Julian was detailed in his explanation, thorough in his performance and careful in his post-cleaning walk through. We were completely satisfied in all aspects of the job performance. Will we use them again? Most definitely! Thank you.
The technician hardly spent any time at my house for 2 rooms of carpet and a sofa. He did a real shabby job on my sofa, leaving water spots. The carpet doesn't look any better than it did. He barely spoke to me, and did not tell me any instructions for how to let it dry or when to put furniture back. He also left footprints all over my house.On my wood floor from the wet carpet, he was on. He had body odor as well which was offensive. I am not happy at all with the service.
Nice tech
Javier was great. He respected our home, was super polite, and made sure we understood the process before he started. Our carpets look great. 100 % satisfied.
The carpet stinks worse now. The guy who cleaned the carpet was nice and did a good job. I had a pet urine spot in my closet that needed to be cleaned. The carpet was cleaned and the deodorizer covered the smell until it dried. Now it just stinks like urine. The extra money I spent for the pet treatment was a total waste.
Our technician took great care and a super high level of attention to detail to get all of our AC units cleaned up.
After cleaning our rugs it looks good, but it left with a very unpleasant odor. We don’t have pets.
Jake was efficient, personable, and professional and did a great job cleaning our carpeting!
Customer service
Outstanding service. Quality product.
Staff was very friendly and efficient (Tevon and Keith)
Equipment seemed to do a very good job of taking stains out quickly.
Bert was fabulous. He was able to get stains out. I didn’t think would be able to be removed. He was polite, courteous, and very professional. I have used this company for many years and the expectations are always met. Thank you very much Bert and zerorez
I’ve been using you all for at least 2 years and I was very satisfied with the results at another home that I was living at but now at our new location the job performed wasn’t good at all and I think for $180 it should’ve been way better than this. Also, the job wasn’t worth the amount that I paid and truly I really just need a refund because now I’m truly not satisfied with the overall job that was done. Now, I’m very skeptical about even having you all come back out again to redo it ever again which has to be free and not sending the same guy back out because I can tell he’s new.
Technician was friendly and seemed to do a good job. Carpet stayed wet longer than anticipated, even with fans on it.
ON time and very friendly. did a great job
Service was timely & explained very well. Cleaning was amazing. No harsh chemicals or fragrances used. Will def be using again & recommend.
Very friendly and great service. We will definitely use again in the future
From past experience, I remembered that the claim of not leaving a residue that attracts dirt was true.
I was glad they provided service in the city where we moved.
Clean carpet. They do a great job
A quick and easy call to make a next day appointment. The tech that arrived, called before arriving and provided amazing service!
I liked how professional our service was and I was pleased with the results.
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Left a stain that was not there before and I didn’t realize it because a sofa was blocking my view
On time, experienced technician, performed the carpet cleaning efficiently and was finished!
Good job!
Excellent service from technician
Fantastic job. All stains gone and carpet looks brand new. Thank you for a great job