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based on 83413 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt through service
The service was excellent.
Very professional cleaner. Did a great job. Didn't over promise. Was fast and efficient.
Excellent service
Good service
Daniel was totally helpful, explained so much about the treatment for dog/cat-abused carpet and how he could help. He was also able to remove stains caused by our very creative painter/kid! We would definitely recommend Zerorez!
Prompt arrival. Polite and did a great job.
Fast, friendly, professional service!
No chemicals
The technition was very thorough and careful. He explained everything very well.
Fabian did an amazing job - no one has ever cleaned our carpet this thoroughly!
He removed stains we thought were never going to leave. He was quick and very thorough with his work. I am extremely impressed by his thoroughness and attention to detail. He was very professional - yet friendly. I can't thank you enough for sending him to us. I would give him an 11 out of 10 if that is possible. Truely impressive performance and an AMAZING result.
Thanks again!
Mike Melvin
Buddy, our cleaning technician, did an outstanding job on our carpet. He was knowledgeable very courteous, and timely. He is an asset to your company.
I have severe allergies. Zerorez did a wonderful job! Our tech was professional, kind and courteous. I would recommend them to anyone!
I love your services
You are very thorough and your employees truly care
The scheduling was easy and accomodating. The 1st technician seemed to be in a hurry to get things done. The area carpet did not get the detailed cleaning the first time and we scheduled another time for a redue. Since we paid extra for the area carpet, I would expect more attention to detail. The 2nd technician provided a more detailed cleaning.
Efficiency, competence in diagnosing & identifying problem & resolution.
Technician was on time ready to do the job. We were pleased.
First name removed was professional and he explained everything. I would highly recommend Zerorez.
Not pushy and everything worked as described
Friendly service. Jay was through and explained everything he was going to do. I will ask for Jay for all my ductwork.
The young man did an excellent job and everything looks great!!!
Chris did fabulous job, was very informative & so nice. Highly recommend! Zerorez is always my 1st carpet call
My carpet looks brand new and the technician knew exactly what he needed to do to get it to look that way. Definitely worth the price and I would highly recommend!!
William was a great tech! He explained the process thoroughly and took great care with treating a few spots on my carpet. He took his time and cleaned up well before he left. Very friendly! The only thing is that the carpet stayed damp for a much longer time than I expected - I was told 6-7 hours and it did not thoroughly dry until the next morning. I just did not expect that, but it was fine!
Great
Very safe for pets and ourselves.
The technicians are always very friendly and willing to help get things done properly and carpets always look beautiful when they’re done
The technician has great service
Diamond fid an amazing job. He was very professional and professional.
I have used zerorez to clean my carpets for years but this was the first time I have use them in ft worth. The job seemed rushed and not very clean. The smell coming from the machine was not pleasant. The agent told me he could not wear booties and his shoes were dirty and he left Nike marks on my hard wood floors from the wetness of the carpets. He was very nice and went over some areas again when I asked him to. I noticed that once the carpets dried they still had some dirt marks that I was able to remove with some vinegar.