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based on 83935 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love the fact that all the products are chemical free and I also love the fact that our carpets dry up in no time. Very friendly technicians. The last one that came by Raymond Trevino was so professional and he was amazing.
The product you all use really works. I had candle wax on my upholstery and it is totally gone.
The technicians are always polite, friendly and professional
Very good technicians
They were very professional and eager to please
Friendly and knowledgeable technicians.
The technician was ahead of schedule and when he arrived on site, he was extremely professional and the carpets look great.
Randy was great. On time and very professional. He was very helpful in demonstrating and choosing which service UI needded. My carpets are like new again. Thx
I felt that I was ** taken** (Over Charged) for 2 small wrinkles in my carpet which took only 30 minutes to remove? The price was over 350 bucks which your tech didn't do the whole room. Second, I still had a visible stain in my carpet & asked the technician to go over it again... He got an attitude with me and after he went over it again only that spot he said (Their) in a nasty tone! WOW! What customer service... Next time I will try some else- No way I will refer this company to anyone I know and I'm pretty sure nothing will be done about it.
My technician was very nice. However, I did no learn about the extra charges for hallways for the $89 three room offer. When the agent booked by appointment she should have told me that the offer is for rooms only and hallways are additional. That piece of information is important when you are on a budget.
Also on your WFAA appearance the tech guaranteed stained removal. I understand that they are not. False advertising.
Well the tech was very polite and professional. But after he left I noticed that when he cleaned the tile in our kitchen some of the grout was gone. I had to wait on the floor to dry before walking on it and he was obviously gone by that time. He did not mention it. It's possible he didn't notice it. But I noticed it right away when I walked onto the tile. I have a picture if you need to see it.
Very happy with your service at my business, and want to book you for my home. Thank you so much!
Fantastic customer service. This company aims to please and goes to great lengths to do so. Always great service technicians. A great business to partner with and 5 star all the way. Thanks Zerorez.
Thank you for coming to our rescue so quickly.
you charge too much for your "pet treatments". 3 rooms $99 - pet treatment in a 12"x 6" area $60!
Really? Lower thi price to $25 and you will get more takers.
I would rather pay you again to clean this room and 2 others for the $99 than to pay $60.00 again. That chemical is not $60 for 3-4 ounces.
Technician was friendly, and polite.
Carpets and rugs look great, our technician was very nice and helpful (also a good sense of humor!), and it was easy to schedule.
Thank you!
Everyone was very nice and professional and tried to accommodate our schedule
Prompt and courteous!
Carpet cleaning and tile cleaning was awesome dalton the tech was on time and was very knowledgeable and would definitely recommend him.
Good job. Very pleasant Tech.
A very good technition worked on my carpet/tile yesterday. Much more pleased with his work than the last time I used Zerorez.
Am not as pleased with the dispatcher who changed the arrival time of my tech while he was in route to my place. He arrived 2 1/2 hours later than he could have which had him working here until almost 8 pm.
Great job!
Showed up on time and did a great job.
The tecnician arrived on time. He was very professional as he did the initial walk through. He too his time while cleaning and he requested me to check the finished area each time before he went to the next section to make sure i was satisfied. He also advised me on different products available to use. He treated my home like his home. I would recomment zerorez and this technician over and over. Now my carpet is dry and it looks new. He also did an amazing job on the tile floor in the kitchen.
Service technician Joseph was extremely knowledgeable and very professional
Thank you
Great service!
Great job. Great service. Thanks.
Everything is very satisfactory. Customer service, how clean carpets are came out.
carpet looked like new
Good team, good work. I wish the pricing for tile cleaning was more competitive.