- Phone: (214) 372-5326
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based on 83935 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fantastic product and really nice staff.
Definitely will use again and recommend to friends.
Can’t believe how clean the carpets have come up, look like new.
The company lacks communication. My original reservation set for Wednesday was cancelled due to a truck needing repairs. On Tuesday the company left me voicemail stating we would need to reschedule. At the time I was working a 12 hour shift, so when I called and left voicemail to reschedule (after hours) I specifically stated that rescheduling would be okay but I would be at work the following day (Wednesday) until after 730, so if I don’t answer to leave a voicemail and I would call as soon as possible. That Wednesday, despite knowing I was at work, Zerorez then decided to make an appointment on my behalf for the following day of Thursday without my consent. That Thursday morning I received a call that a serviceman was on the way. I called Zerorez immediately bc I had work that day. So as to not ruin your company’s scheduling, I agreed to having someone over, but it needed to be AFTER 1030 since my dad is staying w me and recovering from a big surgery. I was told by phone that it would not be a problem. Despite this reassurance, At 820 that morning a service man arrived. He assessed the attic and after three minutes declared our da ere it’s ine and did not need cleaning. He left and after a few moments returned to the front door asking that we pay a service fee. I never agreed to a service fee, never signed consent to a service fee, and had NOT received services. I was given a cursory ASSESSMENT which lasted less than 5 minutes. I am beyond disappointed with the poor management, broken communication, and fees for lack of services rendered and will not be making any recommendations on your behalf.
The gentleman was Friendly , knowledgeable and did a good job. Came in the house, examined the carpet and explained my options. Then he got busy. Thank you. Will probably call you again.
Several things: Clint, your technician was very nice and polite.
Price for pet stain removal was different than what I was led to believe on the phone. We are seniors on a fixed budget so I could not do what I thought was going to be done.
A large area around the back door was left sopping wet, The machine had malfunctioned (check your maintenance records). This is a heavy traffic pattern and it took until this morning to dry.
Since the step down to the room is covered in the same carpet I was having cleaned, I assumed that would be cleaned. So now I am left with dingy looking step to a clean carpet. We are not complainers by nature but I am left with dirty steps, stretched carpet and pet stains not any better than what we do with our Bissell machine.
Very good customer service and you stand behind your work.
Green, non toxic
I was able to schedule service quickly. The rep was nice and professional.
Great service and reasonable price
Great technician and results. Like that the product is natural.
He went above and beyond. So patient with us, as we were loading the truck for the move. The carpets looked fantastic. The tile floor was even better than when we moved in!
Everything ! Our technician was great!
No chemicals and have been happy every time you have cleaned my carpets
Very satisfied with Zerorez services! Always on time, very courteous and professional.
Lucas did a Great job!
Dustin was very polite and on time . He was careful in the house and did a nice job.
The people
We found Anthony, the tech to be quite helpful and very respectful!
The technician was polite, made sure he knew what I wanted. My carpet looks great!!!
I like that the tech who arrived at my house worked for the company and was not a contracted worker. He was friendly and professional.
My floors look brand new. Fast, efficient, and extremely thorough technician. I highly recommend this company
Staff was pleasant and profession. Job was completed efficiently and we are pleased withe the results.
They did a great job and I will use their services again . The guy did not cleaned master bedroom's carpet because a misunderstanding and my son did not clarified .
I called costumer service and told them about the incident and she gave me a new appointment right away . Carpet looks brand new . Thank You
The worker was very nice, but it was very expensive for the work that was done.
internet
My carpet smells worse than it did before the cleaning. I paid $60 extra for a special cleaning in our babies room and it’s the worst!
Service was great! Friendly customer care and my carpet was left looking amazing!
Zerorez is truly about 100% customer service.
On time and your technicians explain everything
My carpets look brand new. Zerorez did an excellent job at cleaning my carpets. Eye technician Terrence was very friendly and courteous. He did an excellent job on my carpets.