Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83935 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 6, 2019 — Rated 10 out of 10 by P.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nontoxic, great service, no obnoxious smell, competent service people.

Report a concern   April 6, 2019 — Rated 10 out of 10 by Lance Weast Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was awesome! Thank you so much.

Report a concern   April 6, 2019 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was very knowledgeable and super helpful

Report a concern   April 6, 2019 — Rated 8 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

carpet cleaning process and results were very good, just what i had expected. Tile cleaning left a lot to be desired. uneven cleaning and also standing water left in bathroom.

Report a concern   April 6, 2019 — Rated 10 out of 10 by christine Moore Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joe was amazing! He took his time to explain everything to me and did a fantastic job!

Report a concern   April 6, 2019 — Rated 10 out of 10 by L.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service as always!

Report a concern   April 6, 2019 — Rated 10 out of 10 by L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jonathan was great to work with and did an excellent job.

Report a concern   April 6, 2019 — Rated 9 out of 10 by Jim Rutledge Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My initial contact with making the call to schedule the appointment was disappointing as the receptionist wan uncaring in answering my questions and seemed to hurry me through the call.

I decided not to judge the company on her lack of interpersonal customer service skills.

My technician was Dustin, who showed up on time , with a smile. He was very personable, courteous and mindful of my home with his careful procedures.

I was pleased with what he did and asked about 2 chairs in which he did a " dirt " test to let me know if they indeed were dirty. The fabric was very dark brown so I couldn't tell.

Dustin also cleaned a iconic mid century chaise lounge for me which was not on the original appointment request.This was not scheduled mainly because of the person taking my call.

Report a concern   April 6, 2019 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez provides great service. Paul was prompt, professional, knowledgeable and courteous.

Report a concern   April 5, 2019 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very nice and polite rex. Did a great job

Report a concern   April 5, 2019 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt service. Derius was professional. Great job.

Report a concern   April 5, 2019 — Rated 8 out of 10 by E.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

Be more careful with equipment. The inside of my front door and doorframe sustained markings/scratches.

Report a concern   April 5, 2019 — Rated 10 out of 10 by S.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Punctual, efficient and Raymond was fantastic.

Report a concern   April 5, 2019 — Rated 10 out of 10 by Theresa Anderson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Five year old pet stains and odors gone in less than one hour. No, it wasn’t cheap, but it was quick and easy. I got an appointment the same week I called. My favorite carpet won’t need to be disposed of; I’m really glad you still believe in radio advertising because I must have heard that commercial dozens of times, but I’m not sure if this was the first time they mentioned pet odor removal. It really did the trick - only two stains remain, and they were ones I created when I treated it myself!

Report a concern   April 5, 2019 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was fast, affordable, and I'm very pleased with the results.

Report a concern   April 5, 2019 — Rated 10 out of 10 by Mallory Gilbert Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Trevor was so very patient and friendly. We will call back next time we need carpet cleaning. Thank you!

Report a concern   April 5, 2019 — Rated 10 out of 10 by Jim Hilton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very good and very efficient

Report a concern   April 5, 2019 — Rated 10 out of 10 by Kristin Scarella Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chris was awesome! Explained his recommendations, was fair with pricing, did great work and was a pleasure to have in my home. Not to mention, I had a same day “pet emergency” that they saved me from!!!

Report a concern   April 5, 2019 — Rated 10 out of 10 by Robert Prichard Zerorez Dallas/Ft. Worth
What do you like about our products and services?

NO DETERGENTS.

Report a concern   April 5, 2019 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to book, technician was nice, thourough and efficient with time.

Report a concern   April 5, 2019 — Rated 10 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean carpets and good service!

Report a concern   April 5, 2019 — Rated 10 out of 10 by arlene forbes Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I LOVE HOW U MAKE MY CARPET LOOK NEW AGAIN IVE USE YOU ALL 6 TIMES AND AM A LIFE CUSTOMER THANKS I ALSO REF MY CENTER IN RICHARSON WHICH YOU ALL CLEANED AND MY FRIENDS HOME IN CARROLTON SO YOU SEE I TELL ALL IM YOUR NUMBER ONE CUSTOMER

Report a concern   April 5, 2019 — Rated 8 out of 10 by N.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Don’t ignore and leave spots. Which is really the only reason I needed you to come in the first place.

Report a concern   April 5, 2019 — Rated 5 out of 10 by K.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpets are too wet after cleaning. Pricing for additional services is much too high. Have used this service many times and find that I may need to try another service next time.

Report a concern   April 5, 2019 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything was great, from start to finish. Technician did an outstanding job, turned out better than what we were expecting.

Report a concern   April 4, 2019 — Rated 10 out of 10 by S.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That there are no harsh chemicals. Your associate was very thorough, efficient and friendly.

Report a concern   April 4, 2019 — Rated 10 out of 10 by D.A.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great representatives

Report a concern   April 4, 2019 — Rated 10 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

When you were here, you treated for many dog urine stains. My house still smells like urine. Will that go away.

Report a concern   April 4, 2019 — Rated 10 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and thoroughness. Immediately helped solve a few problem areas with the carpet.

Report a concern   April 4, 2019 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tops in terms of service, products and technicians.


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