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based on 85406 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
How professional and thorough my tech Danien was. Took the time to make sure I was completely satisfied with my services before making a payment as well as very informative. Awesone service provided!!!
Excellent service!!
I had asked to have the technician call me when he was done discuss if all the stains came out - no one called and when I called the office to ask him to call me - they said it could not be done.
When I got to the property there was a lot of stains not out and it would have been nice to be told why
Poor customer service
Always available, on time and nice people come to the house.
I love how clean our carpets are now! I loved how thorough my technician was and how informative he was! I'm highly satisfied with my experience.
The only cons I see are: There was a certain food spot on two rooms of carpet that were unable to be removed fully. I understand that not every spot can be removed though and am not very upset since my carpets are cheap.
Also, when you say, "3 rooms for $99" -- people should understand that the price may change due to additional services needed. I ended up paying $400, which for how dirty my carpets were and how clean they are now, doesn't seem like an overly expensive price to pay. We had never had our carpets cleaned in six years and with a baby and 2 dogs, it was gross! This is why the amount I paid doesn't bother me.
Overall, I am highly satisfied and would hire Zerorez again.
Excellent job
I like the fact that no toxic chemicals are used and Zerorez stands by their work. They will re-clean the carpets if you are not happy, which is rare.
We had a recurring stain that showed up again after getting our carpets cleaned. I contacted Zerorez and they took care of it free of charge!
The guys did a good job
C j was a real good tech he was knowledgeable about the chemicals he was using and was real informant about what he was doing.
Carpets get cleaner than with other vendors.
Awesome tech. Kind and honest:) very efficient
Professional and friendly service. Pleased with carpet cleaning. Dried within a few hours and NO chemical odors!
Everything
Friendly and knowledgeable technician.
Fast Friendly service. Thanks for getting our carpets clean!
Your team was excellent. I really appreciated their can-do attitude and positive demeanor!! Top Shelf!!
Arrived near the scheduled time
No selling of additional services or the like
Competent crew
They did a great job and explained everything before doing it
There is no residue left. Carpets look so nice when finished. And our technician was polite and mannerly and efficient in the work he did.
on time, 1 1/2 hrs to do 3 rooms. need to clean up water left on edge of carpet.
Tech was great, did a good job.
Always a little more then your expect.
Technician was very professional and very eager to please. Did an excellent job getting stains out.
Torrence was awesome.
Friendly but very professional. Willing to explain the process and work a little harder on an area of concern. Would definitely refer you to others. Also we needed the carpets cleaned fast. called on a friday and had it done early monday afternoon. Previous renters had pets and your cleaning process got the carpets spotless. Thanks a bunch!
Patrice Frisco, Tx
Fast, excellent price and service. Very courteous.
Can’t think of anything
The pricing was up front. All suggested sales were done before visit. At the time of the visit the tech came in assessed the job, asked some basic questions and went to work. No high pressure sales. When done, the house smelled clean. No perfumes, no old carpet smells. The carpet wasn't crunchy feeling like others I've used. This was out first use of Zerorez and I'll use again.
You advertised 3 rooms for $100.00. Our bill was over $300.00. What do you actually do for $100.00? I wish your tv and radio ads would state how much for additional costs for additional services; such as, pet stains, tough stains, etc. I understand the need for the additional treatments but feel like a "bait and switch" was done. Very displeased.
Zerorez does an amazing job. My carpets look so good, even after pet accidents.