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based on 83934 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very courteous gentleman who came also stretched a carpet for me. Arrived on time and left the carpets were wonderful and smelled so fresh.
On time great tech very detailed.
Always professional and thorough.
Dustin was great! He was very knowledgeable and spent time cleaning my carpet the right way. He even gave me tips for cleaning my carpet in a future. Very impressed!
Price and quality of work.
On time efficient and got the carpet really clean
My carpet was cleaned very well however, what started out as an $89 fee for 3 rooms ended up being $249 due to up charges for pet stains. It was also supposed to be for 3 rooms but the person doing the cleaning considered a small hallway as being a room. Also part of the offer was for 100 square feet of tile would be cleaned for no charge but the person doing the cleaning explained that the 100 square feet of tile I wanted cleaned ( my kitchen) would not cover the whole area and that there would be an exorbitant up charge to clean the remaining area. Due to the fact that my carpet turned out so well, I gave a 9 rating but I was disappointed with the experience.
The tech was rspectful, made sure i was happy with the job and was quick. The carpet smells great and looks great!
Jonathan and team did a fabulous job. My stairs look awesome. Best job you all have ever done on them.
Clint was great to work with..... very knowledgeable & friendly.
It's not toxic to my pets, so I don't have to worry if they lick the carpet. Zerorez gets my carpet cleaner than other methods
The service man was quick, did a great job, and was very efficient.
Customer service is great, satisfied with results!
Daryl Boston and his partner were fantastic!!! They provided a professional service and Boston was very knowledgeable on the product! I will definitely use Zerorez in the future!!! I highly recommend asking for Boston!! He was amazing!!! 10 stars!!!!
The guy did a great job getting my carpets cleaned!
I don’t know.
Quality of work, timeliness
It did the job that you advertise about
Technology and excellence service
I have got my carpet cleaned twice in one month due to pet odor and the smell has not changed much. Not sure if they took their time to clean the carpet.
I like that you don't use a soap solution on the carpet. I've always been very pleased with the service people doing the jobs very friendly & do a good job.
Professional, knowledgeable, and punctual! Great company!!
They are quick with the service
Cost - very expensive
UPDATE: May 2016. Would 10 times since 2007 getting one's carpets cleaned count as loving their service. We get our carpets cleaned once a year. We tried once before with a chemical cleaning service which will never do again. Zerorez is easy to schedule and they arrive during the scheduled time. If you have a lot to be cleaned I would recommend getting them started in the morning. One time they came late in afternoon and finished after dark and my neighbors complained about the truck noise on the street. Their servicemen work very hard and work up a sweat getting it done. You can help them get the job down faster and better when you vacuum all the carpet to be cleaned. Take down/remove all the small breakable items on furniture. And move the heavy furniture out from walls. Then they spend their time cleaning faster. They clean and can also put down a fabric protection to block spills and dirt. It is will worth paying for the additional treatment especially if you have pets. When our cat has an accident on the carpet it is much easier to clean up. And when our dog did #1, Zerorez was able to get the stain out of the carpet and the pad underneath. UPDATE Mar 2018 We just got our annual cleaning of heavy foot & pet traffic areas and had another great job. Ask for and got first appointment of day and service tech arrived on time. Very prompt and efficient service. New this visit used 'black light' to find stains from pet 'accidents' for next clean up. Suggestion: get sliders to put under your furniture. It makes moving the items much easier during cleaning and for you later. Also protects carpet from stains after cleaning from furniture. UPDATE Apr 2019. We had an excellent annual carpet cleaning using coupons. Always a good deal. We also purchased from them a better product to spot clean spills and pet poop that doesn't leave a soap residue. Thanks.
Fairly prices and professional service. The tech was very efficient and polite.
Technician arrived on time explained what would be done. Completed the work as described at price that was agreed upon.
Be more upfront about your upscale business like ‘free’ tile cleaning
Service was wonderful, made our living room rug look and smell great! Technician was prompt (early even!), kind, & knowledgeable. Will definitely be a repeat customer!
Zerorez service was friendly and efficient. My carpet is cleaner!