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based on 83934 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service
Very professional and quick.
My carpets look great and friendly professional service
The technician was very very good...although I believe I was charged a bit too much for this service. It seemed like the pet deodorizer Charge was way too much. My carpets did not have an odor. My dog weighs 8 lbs and rarely has accidents.
This is the second time you have cleaned my carpets. The first time was reasonable and excellent. I was not gouged on the pet deodorizer.
Also, the light trick that was used to show me how bad my carpet was....that was not appreciated at all.
Although the tech was nice and polite, I will have to think twice about using you all again.
A few spots were not clean. Not the one we talked about left by pet. That one was great.
Did a great job on our carpets! Got out all of the stains! Very professional service!
Less expensive
You make my carpets really clean and stain free without chemicals. Love having a fresh house. Thank you!
Service professional was great. Knowledgeable and took care of us. He took his time and very thorough.
Our service tech was great. Joe Vasquez was nice and thorough.
Your men were very professional, courteous and respectful. They did an excellent job.
pricing could be better
I was given a free floor cleaning for my kitchen and the guy wouldn't do it because he said he might take the finish off, it is just tile. I'm really surprised if you offer to clean tile floors you would have a process that protect the floors.
The technician was informative and friendly. He gave us all options possible and got the job done timely. We would definitely use them again!
Rep arrived on time, pricing was as discussed when making the reservation. Easy to work with the company and work quality met expectations.
Service man was here early and did a very professional, thorough job.
Did a great job.
To be honest, I was a little let down by the appearance of my carpets. The front room with white carpet looked nice and the stain was removed, but upon returning home I honestly couldn't even tell that they other two rooms had been cleaned. I expected the carpet to be lifted and to see the pattern of the cleaning machine. It looked just like it did before. This carpet is good quality and only 2 years old so I am unsure why it didn't look better. It also had an odd brown sugar smell to it when finished. Because it didn't really look or smell clean I doubt I would use Zerorez again or recommend them. Sorry.
Really appreciate how soft the carpet is after cleaning, different than other chemical-using companies I've used.
Good communication before the technician arrived.
The technicians (Dominique&John A+) were very professional, explained every detail of the carpet cleaning process and made sure I was satisfied with my service. This was my first time using Zerorez and from here on out my family and friends will continue to use Zerorez for all our carpet cleaning needs.
The service was excellent but the outcome is disappointing. My carpet and rug still has pet odor. I was willing to pay the extra price because I believed the smell would go away.
This was the best service that I have ever had thanks for sending the young man you send out to clean my carpet I would definitely love to let him clean it again,Thank you and may God bless you.
Started with the technician wearing shoe covers in from his car. Yard man had just mowed. I asked tech, “you wearing those inside?” Then he took quite a bit longer to do the job and the spots I paid extra for treatment of dog urine, still smell. He told me he didn’t have a black light. Just felt like we didn’t get the same great service we had the first time we used you.
The technician was very professional, quick, and thorough with the task cleaning the carpets in my home.
The technician was very nice. He did an excellent job on my carpets! I am very pleased.
Uses no chemicals or soap to be left behind. Just clean!
They are natural and leave no residue on the carpet.
Don't want soapy residue. The employee was upbeat and efficient.
The technician was very friendly and knowledgeable. He explained exactly what the process was and how it worked. He took his time and did a great job!
Zero Rez did a great job. I had one spot that stained after their initial appointment, but came right back after I called about it and took care of the issue with no questions. Carpet looks great.