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based on 85406 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was great! Quick; in, out & got the job done, all with the technician taking care not to leave scuff marks on the floor or walls with the hoses. I’m very happy & will recommend Zerorez to friends/colleagues.
The Zerorez system for cleaning carpets gives good results. The technician Finley was friendly and very efficient in his work.
I like that the technicians are professional. I love how clean the house is after having the carpets cleaned.
Didn’t make it the day of appointment and then did NOT come first thing the next morning as promised.
good service, all done well. thanks
Techs were very polite and clean. Explained everything well. Carpet looks great!
Great Service and Reasonably Priced .....
Worker was extremely nice and professional. He did an amazing job! 5 stars
Not try to up charge after the technician gets to the house
They were effective.
Prompt service. Good results. Friendly staff.
Nick was awesome! Very knowledgeable and great at his job!
Quick and clean
I like that Zerorez doesn't use soap.
Be honest about how long it takes to dry. We were told it would take 4-8 hours. It took over 24 hours in some spots and our carpets wrinkled in places. The wrinkles finally smoothed out.
Damage was done to a painting and picture frame during the cleaning process. Your claims department can follow up with me about the damage and get this resolved. After an initial message was left on my voicemail, I have not received a phone call back. I have called multiple times and left multiple voicemails. It has been about a month. I just want this issue resolved.
She text and vmail of review. Full refund
I was to have my carpets cleaned on Monday July 16 after 4:30.
I get a notice to confirm Tuesday July 17.
I have to call to fix that.
Then, while trying to work (with no personal phones) I get a phone from you states tech will be ready at 11:00. I said no, reminded them of the appointment after 4:30. Then another phone call the tech is ready at 1:00. Again, had to call them back to remind them of the appointment at 4:30 because I was at work. The finally call from you stated that tech was running behind and would not get there until after 6:30. LIKE HECK!!!
Another phone call to you.
Tech showed up around 5:00pm.
What a beating with the phone calls.
Everything from booking the appointment to the actual carpet cleaning was so easy. The cleaning exceeded my expectations as we had some big stains that were completely removed. The technician was knowledgeable, efficient and professional.
Pet smell worse after cleaning in one bedroom
Reliable, affordable, qualified technician.
Dependability and quality
Carpet is perfect—-smells fresh/clean. Personnel professional and courteous.
Arrived on time—-which is very important to me. Thank you.
JUSTIN was fantastic! He did a very thorough job of cleaning my sofa, 2 recliners, and a small upholstered chair. He was very professional and congenial. He also cleaned the tile in my kitchen and sealed the grout. I was very impressed on how hard he worked! I will definitely have him back the next time I need cleaning!
extremely happy w the fellow who cleaned the carpet,very efficient
Your tech was professional, accurate and quick. Carpets in this rental look much better!
Technician was very personable and professional!!! Great customer service and carpet looks great :)
Fast and friendly service, did not waste time and tech was very knowledgeable of your products and services.
very service oriented company. on time. great product
Great equipment and great techs