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based on 83934 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
technician nice, nice knowledgeable and fast .... good product. Good price.
I would recommend for sure. The guy we had did a great job as he was extremely nice and informative. There were only a few small areas that were missed. I was pleased with the service and will use them again.
Showed up for a 3:30 appointment after 8 pm. Carpet cleaned has worse odor now somehow.
I have been very pleased with your services. thank you
Love that it is just water, no harsh chemicals!
Torrence was our tech and he was very kind and professional. Honest about what kind of cleaning package we needed. I will request him when we use Zerorez again.
Name removed.
Great Service at a Great Price
I was impressed by the professionalism of our technician, who happily explained everything he was doing and how it worked. Our carpets look cleaner than I imagined they could look given the high volume of canine, feline and 7-year-old traffic it gets!
Always on time, polite and does a great job. Thanks
He did a great job and got out spots that other companies did not
Charles did an excellent job. He was professional and courteous.
We highly recommend you.
John arrived on time, identified himself, and did a great job. he listened to my ideas and added to the encounter with a great sense of humor.
Great people, great service, great results.
The guys always do a good job. This time, instead of carpet cleaning, I got duct cleaning. Ricardo G. was careful, thoughtful and thorough. Even though I thought the price for cleaning the fan and coils was high, I did it because it had never been done.
Prompt, congenial, professional!
Chavis did a wonderful job and my carpets look much better than I had hoped.
Thank you, Zerorez!
This is a "Classy" company!! I really appreciate the way I was treated as a customer. They took the time to address my issues and responded in a professional way. I got way more than I expected and couldn't be more satisfied with the work they have done. I definitely recommend them.
Your technician,Torrence Hall, is the best!!!! I will request him for all future services.
More knowledge on the Healthway air purifier AND easier access to someone who can TALK with us over the phone to answer any questions we have about maintenance or an issue. The male customer service person I spoke with said he was knowledgeable but really wan't. I asked to speak with his supervisor or someone who could speak with me about my issue with the Health Way and he was not very proactive in doing so. He said he would call me back the next day and he did not. I had to call. And again, I asked for the name of his supervisor so that i could try to remedy the situation and again, he was hesitant. This is not good customer service and i would expect more from Zero Rez. In the end, our Health Way purifier was cleaned and serviced but it took too long to remedy the situation.
On another note: Ricardo does an excellent job on my carpets and I will continue to ask for him when I need my carpets cleaned.
Regards,
Name removed
9612 Greenstone Way
Dento, TX 76207
Tyler was very professional and my carpet looked amazing!
Great process and service. Especially on dated tile floors and grout cleaning.
I like the odor free from cleaning the carpet.
The technicians were very professional and knowledgeable, addressing the needs of our very old carpets, and they've really brought them back to life. There were some challenges to clean, tough stains to remove, and they're now gone! Our carpets have never looked better. Two tiled areas were also cleaned and the bathroom sealed, very pleased!
All spots, stains removed, carpet looks better than I had hoped
Company called to verify appointment, called to give me a two-hour time frame for ETA, then called again within an hour of arrival time
Very nice people to work with
Technicians are excellent and do a very good job
Service was great!
How clean my carpets are after Zero Res works their magic!!
Excellent service!
Great professional service
Att: Mr. Rondy Bolten, Gen. Manager
On April 11/19 you were supposed to clean the carpets in three rooms. The result is definitely NOT SATISFACTORY. During the process a water hose running on the tiles close to the front door was leaking and respectively made the floor wet and slippery. Nobody tried to mop it, put a sign for wet floor or warn me verbally. Due to this blatant negligence I fell on the floor hitting badly my back on the floor and the first step of the staircase to the second floor. I got severe bruises and bleeding. The pain is still severe when touched even after 16 days. I'll be making a claim based oh the findings of my physician