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based on 83934 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was courteous, friendly and well trained. He got right to work and was able to get spots out of our carpet that we tried to get out. Without harsh chemicals or leaving a residue, Zerorez left us feeling comfortable our pets would be safe after the carpets were cleaned. The technician was very good and even cleaned a wool oriental rug that had been badly in need of cleaning. Made our carpet look very nice again.
Darwin was very professional. Carpet looks like new.
Ok let's see
1 - broke the AC closet cleaning the air ducts
2 - 3 1/2 hrs for the carpet guy to show up
3 - he refused to honor the special I signed up for
4 - the equipment broke leaving a huge puddle in the bedroom
5 - no backup parts to correct the breakage & finish the job
6 - Horrible Customer Service. The level of you not caring is astounding
7 - no managers or supervisors available to talk to
8 - the quote was $350 & all totaled ended up costing over $1000 Not even close!
After all of that I'm not even sure I can count on you to "make things right" so why on earth would I recommend your company to anyone else?
Our technician was very nice and did a great job of cleaning our carpets.
Employees are always nice and knowledgeable.
On time, fast and professional work
My rep, I wish I could remember his name, he was awesome, professional, friendly and delivered an A+ service. Great product/service, even better professional-- thank you!
Very knowledgeable and professional service
on time, great techinician, good pricing, great cleaning job
Thank you for your help!
They were very friendly and did a great job. They got all of the stains out!
Doesn’t stay wet for long period of time
Very thorough! Very pleased with my results! The Zerorez professional who cleaned our carpets exceeded all my expectations, was very respectful of our home, eliminated the pet odors and was an absolute pleasure to work with.
Thank you
The technician evaluated our situation and made a suggestion. I like that in a company.
Affordable and our tech did a great job!
You were on time, explained everything and did a terrific job!!
Our carpet feels soft and looks like new!
Appreciated the technician's knowledge, ability and work.
Love everything about Zerorez!!
Trevor was professional, answered all my questions, and did an amazing work on getting out the coffee stain.
How clean the carpet is.
Quality of service and thorough cleaning.
I have used Zerorez several times because they are simply the best! Other well-known companies "cleaned" our carpets in the past But just like the commercial says, they left residue behind to make it dirty agaiin!
Also, my Technician Chris was wonderful. He did a perfect job on the very dirty carpet in my bedroom and didn't even make me feel guilty! Thank you, Chris.
Prompt service, courteous and detail oriented technician
Excellent service...love product
Two years, now, I’ve used this company to clean my carpets. Neither time have I been disappointed. Their technicians are trained at the height of excellence. They listen to what I need and give the best information concerning how they will proceed. I step aside and let them do their job. The house smells so good, like a mountain top after a Spring rain.
Awesome.
The carpets dried quickly and came out very clean
Nick explained things thoroughly. He did exactly what he said in removing stains!!!
Thank you for great customer service and fresh clean carpet!
Carpets look great and service was excellent!