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based on 83934 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Dirty water was left in drips all across my wood and tile flooring so I had to hire a maid to come and clean it up since the house is for sale and I had already left town.
Carpets on stairs were wet for 2 days, and at doorway to master bathroom carpet was soaked and took 3 days to dry. Water was left in a pool on the wood just outside the door.
I called the technician and he said that is just the way it works, his equipment leaks.
Someone else called to send someone else out to clean up but I had already hired someone to do it by then. I want a refund.
Caesar was very efficient and personable. I just wish I had looked more closely at one stubborn spot before he left. It's my misfortune to not be as observant as I should be--maybe, or maybe not, he could have given it another treatment. At any rate, I was very pleased with both product and service.
The tech was able to get all the stains out of my carpets.
The technician was incredible detailed oriented, and the equipment used was clearly in great shape. I have had problems in the past with poorly maintained equipment causing my son to have an asthma attack because it put mold/germs into my carpet, and this was the entire opposite experience. The carpets are perfectly clean, took minimal time to dry, and had absolutely not smell.
Do not do 3rd party suveys the service was very good and i would recommend the technician highly will Last name removed
Had to call multiple times to make appointment
The technian that came out was AMAZING kind and professional
Everyone is so nice and cordial. They do a fantastic job and in a very timely manner
My technician was more interested in telling me what I was doing wrong with my dog than cleaning my carpets.
He told me my choice in kenneling my dog was “bad” and proceeded to tell me why.
Carpet looks great and the service rep who did our carpet was polite and knowledgeable about your product
The technician was early to the appointment and was very polite, professional and did a fantastic job!!!!
On-time, very thorough, and courteous. End results look great!
Dewayne was a great service technician and very knowledgeable about carpets.
He was extremely polite, courteous, and very careful about the rest of the house and keeping it clean while he was working on the carpets. I would definitely use Zero Res again simply because of Dewayne.
The guys seem very rushed and did not give very good explanation for the stains that did not come out. I was some what disappointed with the outcome.
The service was excellent. Technician was very professional and courteous.
Professional,knowledgeable,respectful.Am along time client.
Very good service - had carpet and tile cleaned. Tech was very friendly and respectful and did a good job. Will use again.
Quickly done
Excellent service, carpets never looked better.
The ‘green’ concept using infused water and orange peel. My #1
Most of the stains came out. My carpet felt fresh and my home didn’t smell like chemicals.
I highly recommend Zerorez. The service technicians were knowledgeable, kind, and professional. They did a phenomenal job treating and cleaning the carpets.
I haven't received my receipt but your survey got through.
They were on time and the technician was very professional and communicated with us every step of the whole process. Highly recommend Zerorez.
The technician was great. I expected the carpet to smell fresher than it did. He did get up the stains which was great. When I made the appointment they said they’d to a free tile cleaning and that wasn’t done. I didn’t think about it until after he’d gone. But the technician was very polite and professional.
They have really good customer service. The carpet technician discussed the process of cleaning the carpet and provided a sample of what it would look like. He was very knowledgeable and helpful.
Great technician, very professional and helpful.
Zero residue.
I think the prices are too high. $50 for each site of dog pee...
Soap free, and when completed there was no sticky soggy carpet.