- Phone: (214) 372-5326
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based on 85406 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thorough service without leaving gunk on my carpet.
The technician tried to sell me pet pretreat for $60 a room. I said no. He then said he would mix up the treatment apply it and if I liked it I could pay him in a tip which is very unethical. He ended up charging me $60 but treated all 4 rooms. Initially it was $60 for one room but he would do the second at no charge. I feel I got a good deal but feel cheated for the technician asking for a “large tip” if I liked the non smell afterwards. I said if I pay for a treatment I want it on the bill. As far as what you can do to make things right, I will leave that up to you. Also I did not receive a receipt👎
Your customer service and technicians were exceptional.
Gentleman was very professional and courteous.
Everything was good except the grout didn’t get as clean as I’d hoped. The technician was very polite and professional.
Ease of scheduling, efficiency of technician, our 10 year old carpet looks great. 3 rooms only took an hour. Very pleased.
The technician did a very good job explaining what he was going to do. Priced the job and did a very through job! I was very pleased.
No chemical residue. Fast drying.
The time required to dry without leaving a wet smell.
Always impressed with your process. Carpets are clean and are dry overnight
Nice gentleman that did the cleaning and also showed up early. Referred my mother and she has already scheduled
Technician was very professional and explained the process.
The customer service is great and the quality of work is awesome I just feel the product is overpriced.
Organic
Own water
I like that the products use only water. Just had my carpets cleaned and the technicians did an excellent job! Thanks!
quality service. Technicians trained well and friendly. Carpet is cleaned, feels softer, and smells fresh. Recommend highly.
Note: My carpet was cleaned in a satisfactory manner, and I have no problems with the result of the carpet cleaning process.
My disappointment comes from with my discussion with the original scheduler, and then having the technician show up and not provide the service that I originally requested.
WBAP radio had advertised a Zerorez carpet cleaning special of 3 rooms and 100 sq ft of tile cleaned for $99. I called the same day to schedule the service, and mentioned the tile cleaning.
However, when the tech arrived, he said they don't do tile cleaning anymore, but he would call the office, and they would listen to the original call, and then he would let me know his finding. Later, after he spoke to the office, he let me know that he couldn't do the tile cleaning. If the scheduler had said that originally, then I would have called another carpet cleaning company, and not have wasted my time with Zerorez not honoring their advertisements.
BTW, even tho he refused to clean the tile, my ultimate cost was still over $180 for the $99 special.
very effective cleaning
The technicians were professional and nice. And did a good job.
The service was great!! I was really impressed. Also the guy who came put was extremely helpful and nice!! Will definitely be using you guys again.
I purchased my first home and it was really important to me to ensure our carpets and bathrooms were cleaned very well. Tristan was fantastic to work with and took the time to test and show me what the services would look like before I committed. His team had a great attitude, took very good care of my home and did a wonderful job!
It’s natural without chemicals, safe for kids and pets, dries quickly bc it’s not sopping wet like steam cleaning is. The technicians have always been courteous, professional and quick and thorough.
Zerorez performed the best carpet cleaning service we’ve ever had. Both technicians were very professional and friendly. We will definitely use Zerorez on our next cleaning and we hope they send the same technicians they sent this time. The company and the techs are a ten out of ten.
The guy was very friendly and knowledgeable. He explains how it worked and what he was doing.
Everything - the orange scented spray, the cleaning, the trained employee who provides the cleaning, everything
Steven was great!
The technician did such a great job!
The technician who cleaned our carpets was really good. The carpets look great and either all of the stains were completely cleaned or they were not as noticeable. We appreciate the time he took in the cleaning process.
Usually when a company cleans our air ducts, they clean from the vents and clean the ceiling of dirt and debris. Your cleaning did not do that so now we will have another company clean the ducts the next time. We probably will not use your duct cleaning service again.
The carpet turned out really better than I thought possible and the technician was very personable and helpful. He is an asset to your company. However, I did not get a receipt, so will forget who to call the next time I need the carpet cleaned. Can you please furnish me one by EMAIL. Thanks,
Name removed
5804 Teal Ridge Drive
Arlington, TX 76017
Email address removed