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based on 83934 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
THOROUGH WORKERS
Very easy to schedule and they were right on time for cleaning and carpets and tile looks brand new!
Our carpets look great again! Chris was professional, thorough and hard working.
After 2 cleanings my tile kitchen floor still has white residue on the brown grout.
Not string chemical smell. No lingering soap in carpet
My carpet is clean. The man was fast, certeous, and efficient.
Very friendly and professional! They explain everything to us. Our carpet looks so much better!
Technician was on time and went right to work. Amazing results.
The carpets look great! The technician was polite, prompt and respectful.
Our technician was very friendly, professional and thorough.
The customer service communications and attention to detail were Outstanding!
Pet friendly
The technician was wonderful. He was professional and was patient and kind to my children who asked a lot of questions. Our carpet smelled clean afterwards and feels so soft, as opposed to when I use my steam cleaner and other products on it. I will definitely use Zerorez again!
Service Tech was friendly, on time, quick and thorough. Carpets look and feel great!
Cesar did an amazing job on our carpets! I love the methods that you use and the knowledgeability of the technician. Would definitely use again!
My house has about 2,000 sq ft of carpet. The technician was at my home for a total of about 1 hour and 20 minutes. The carpets are still filthy. Never again. I was charged $450 for less than 2 hours. I had to shampoo my carpets AGAIN because I don't think it was done the first time. I think he ran the machine through the rooms as fast a he could and didn't even get simple bugs, dirt or lint up that was in the middle of the rooms.
To make things right you could reimburse me or come clean my floors again.
Great seevice
I thought a excellent job was performed by the associate that cleaned our carpets. He was very professional and knowledgeable concerning carpet cleaning and despite our carpets being 4 years and never cleaned before. They look as good as new again.
Friendly, courteous workers and especially how clean my carpets looked and felt
It was more expensive than I thought it would be. I've heard the ads on the radio for years so I always wanted to try. I needed a pet treatment to a spot of carpet due to a sick pet. That was $120 for the small spot in addition to the $99 for 3 rooms. The technician was appalled of the scent of another room - my "cat room" and said that room would need an entire treatment (10x10 at least). I told him that room was not the priority but the spot in another room where a sick pet pooped. He really gave issue that I wouldn't even consider more treatment even though I explained that was actually a catbox room (and what he was smelling was the catbox not the carpet). I simply could not afford any more money to be spent. I don't feel comfortable with a technician giving the estimate when they come out since that turns them into sales reps. He also asked to use my wi-fi code which I didn't feel comfortable giving out. Then asked for a pad of paper but went back to his truck to get another phone with internet and his paper. I also thought that he would move some of the chairs & easy to move items which he did not. Oh, and the area with the $120 pet treatment, the pets still smell the scent in that area.
The workers listen to my concerns and address them cheerfully
Very professional technicians and quality work. Always go above and beyond to get my carpets the cleanest possible. Thank you Zerorez!!
Johnathon was very nice and knowledgeable and did not try to push services. Did a wonderful job getting carpets clean.
No chemicals
Excellent job
There is no residue left and the carpets appear so refreshed and clean. Dry time is
quick.
Scheduled for Friday between 3:30 and 5:30. I took vacation time from work to be there. At 5:49 I called to see when would they be coming. They said not til after 7pm! However, nobody bothered to call and let me know. I rescheduled or Saturday morning between 8:00 and 10:00. They did arrive at 8:57am.
Customer services is a big deal to me, but doesn't seem to be a high point for Zerorez.
The technician was on time, friendly and informative.
Explained why there were areas that were not able to receive complete cleaning.
Friendly technician and our carpets always come out great.
The service tech did a fabulous job cleaning my carpets. He took extra efforts to clean the pet stains. He was professional and very knowledgeable about cleaning carpets.
I love the feel of clean carpet under my feet!!!