Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83934 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 4, 2019 — Rated 10 out of 10 by R.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very efficient & professional.

Report a concern   June 4, 2019 — Rated 10 out of 10 by Danette Russell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez redid my clean and it turned out beautifully.

Report a concern   June 4, 2019 — Rated 10 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman who did the cleaning was very professional.

Report a concern   June 4, 2019 — Rated 10 out of 10 by E.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very thorough, and did a great job. I especially appreciated how he took time to explain the treatment for our problem areas. Our old carpet is looking good and smelling fresh again!

Report a concern   June 4, 2019 — Rated 10 out of 10 by L.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The servicemen were very informative and did an excellent job.

Report a concern   June 4, 2019 — Rated 10 out of 10 by M.J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets are super-clean & stay that way for a long time. The technicians are punctual & courteous.

Report a concern   June 4, 2019 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez does what they promised. If the results are not to the satisfaction of being what you understood it to be,They will do their best to make it right.

Report a concern   June 3, 2019 — Rated 10 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They do a very good job of cleaning the carpet and very polite.

Report a concern   June 3, 2019 — Rated 10 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No film residue over tuke

Report a concern   June 3, 2019 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I thought Seth and Finley did an outstanding job with my carpet and will refer Zerorez to friends and family. Thanks for the great service!

First name removed

Report a concern   June 3, 2019 — Rated 0 out of 10 by Y.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I heard the KLTY radio station promotion and decided to receive the service at my house. I request the Frank and Sterling special 3 bedrooms carpet cleaning and 100 feet of tile cleaning free. The tech did not cleaned the tile. He cleaned an area stating that was it. When my husband came home he said that is not completed. I called customer service and said the above details. They apologize and agree with me by making another appointment for the tile cleaning. When the same tech came to the 2nd appointment he said he was going to charge me. I told him he didn’t finished and he said he needed to charge me. I reminded him the promotion and he left without completing what 2 different customer service representatives agree with me.

Report a concern   June 3, 2019 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech that came out was extraordinarily informative and helpful. He made sure we got the service that was right for us by giving us all of the available options, reasons, and costs.

Report a concern   June 3, 2019 — Rated 10 out of 10 by E.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It doesn’t leave residue on my carpet. Carpet was well cleaned. It is green cleaning.

Report a concern   June 3, 2019 — Rated 10 out of 10 by M.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great service thanks

Report a concern   June 3, 2019 — Rated 10 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and friendly service.

Report a concern   June 3, 2019 — Rated 10 out of 10 by C.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaning carpets

Report a concern   June 2, 2019 — Rated 10 out of 10 by A.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

From scheduling, to timely and high-quality service, and friendly employees, I am totally satisfied with Zerorez. I have already suggested this company to friends and family!

Report a concern   June 2, 2019 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The representative was wonderful!

Report a concern   June 2, 2019 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You did what you promised. The carpets look great.

Report a concern   June 2, 2019 — Rated 10 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, polite and cleaned my tile well!

Report a concern   June 2, 2019 — Rated 10 out of 10 by Candi Barrett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service! TJ was awesome!

Report a concern   June 2, 2019 — Rated 9 out of 10 by G.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This cleaning was the absolute best my carpet has been cleaned. The tech concentrated on the most soiled areas and made the carpet look as good as it day the moved in 14 years ago.

Report a concern   June 2, 2019 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Job well done ! Tech answered all my questions!

Report a concern   June 2, 2019 — Rated 9 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue left in the carpets

Report a concern   June 2, 2019 — Rated 10 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Right on time. Great price and end result was great.

Report a concern   June 2, 2019 — Rated 10 out of 10 by P.B.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician very polite! Great job! Thank you!

Report a concern   June 2, 2019 — Rated 10 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez employees are very polite and explains all services prior to starting. The process us very quick and drys fast.

Report a concern   June 2, 2019 — Rated 3 out of 10 by M.E. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The Tech came out to clean 1 couch that has a pet stain on the back cushion. After drying, the cushion still smelled so I called to see if the Tech can come back out and treat it again. The person I spoke with said that it will be another $60 to treat it again but a Tech can only come out for $100+ service. So to have the Tech come again, I have to spend $109 for another treatment (that is really $60) when I'm not sure the 1st treatment was anything but a "once over", My daughter was home at the time of service and said he didn't even move the couch away from the wall. Shame on me for not being here to supervise

Report a concern   June 2, 2019 — Rated 8 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

The quote you gave me to clean my kitchen tile and grout and my concrete floor garage room was more than you quoted. We are getting our carpets done by your company on June 3rd, 2019 and you did give me a bit of a break off of the price quoted for that. I was pleased with the quality of work and customer service.

Report a concern   June 2, 2019 — Rated 10 out of 10 by R.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You were on time. And service men were knowledgeable and provided a good job. Chem free was also a plus.


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