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based on 83933 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Removed spots. Carpet looks good and feels great
Courteous and thorough
Great customer service and wonderful results.
This is the first time I've had zerorez do my tile. The cost was very high and I am disappointed in the results. The technician quoted a time frame that seemed quite long, but then finished much quicker. The floors/grout were not completely cleaned. My preference is to have them redone.
Joe was awesome!! Our carpet has never looked and smelled better!
Seems to be very expensive for what I got cleaned.
Always does a good job for the money.
Excellent service
I was highly satisfied with the tech that came over. He did a great job, was quick and complete. I’d recommend Zerorez to friends.
Randy was excellent
Be on time
Chris did a great job and was very informative.
Actually, I want to lower my score, but it's locked--that's convenient--so a 3 is a generous score in my book.
First, our Tech was the best! He did the absolute best he could with the condition of our carpet. Now, I called you guys based on the commercials I hear on KLTY--you know, the three rooms for $89 (sometimes $99), and 100 square feet of tile cleaned too! That's a great line! Not sure how you guys are estimating the square footage of three rooms, but I can guarantee you the hallway, the stairs and my master bedroom don't equal the two-thirds of the square footage of three bedrooms (including the premium for cleaning stairs)--that's why I'd like to know how you're measuring the bedrooms. My budget for this project was the $89 plus tax. I wound up paying twice that much. For my family, that's two month's of budgeted repairs, not the one month I was expecting. Another way to look at it is I won't have the $90 to spend on repairs for June, so I'll have to put some of my repairs off until July. I had great hopes about this, and let me say we are very happy to have the top few layers of dirt and grime removed from the carpet. However, I guess you could say my expectations were dashed.
What you can do to make things right, is be TOTALLY upfront and HONEST about the cost of the cleaning services you offer, before the Tech arrives. Talk about the different treatments that are available and the cost BEFORE the Tech arrives. Instead of waiting until the day the Tech arrives to get the true cost, give it to me upfront so I can make a better decision--without the pressure of having to make an immediate decision.
Thank you for listening.
M. Last name removed
Timely, friendly, quick and great job cleaning
The service tech (Paul?) was very knowledgeable and genuinely wanted to help (vs do the work quickly and get out). The spot clean worked great.
Your products do the perfect job in getting stains out & bringing life back into my carpet,
Your technician - Charles - cared about my carpet as if it was his!
Your company is completely reliable.
That it is pet friendly and organic my main concern is always pets first and if they would be harmed by any of the chemicals. And knowing that the chemicals are organic and drying time isn't too long I would definitely rave to my friends family about Zerorez.
I couldn't be more pleased with the service! Everything went very well and my home feels new again. I wish I would have done this sooner! Thank YOU!
Technician Ricardo did an excellent job! He was on time and did an excellent job of cleaning our carpet. My wife couldn’t believe how clean he was able to get it. Our carpet looks like it’s brand new!
The technician did not leave my passes for the water park. Every else was 👍
I had the best experience with both the customer service aspect and the actual job. Good work.
The carpet and air duct cleaning was amazing and both technicians were professional and thorough. Thanks for a job well done!
Excellent service!
My carpet looks great. Dustin did an excellent job. He is very knowledgeable and professional. Highly recommend Zerorez
We had some pretty bad stains in our office from our sick dog. I cleaned many times but the residue attracted more dirt. Zero Rez got the stains out & carpet feels good on your bare feet. Not gross. Other methods leave the soap in the carpet. Not with Zero Rez. Will definitely use next time!
Great service!
Our tech was very polite and did an awesome job...Thank you.
Isaiah was wonderful!
Great service.
technician was very nice and knowledgeable.