Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84641 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 26, 2019 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

N/a

Report a concern   July 26, 2019 — Rated 10 out of 10 by V.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Done a good job all around

Report a concern   July 26, 2019 — Rated 10 out of 10 by Lynn Geach Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They were helpful and friendly. They explained every thing they were doing. It made the whole process of cleaning my vents and carpets easy. I'd highly recommend them.

Report a concern   July 26, 2019 — Rated 10 out of 10 by Frank Bireley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians were very nice

Report a concern   July 26, 2019 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals, yet it works beautifully.

Report a concern   July 26, 2019 — Rated 7 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Find a product that would enhance cleaning of the more severe soiled area on upholstery.

Report a concern   July 26, 2019 — Rated 5 out of 10 by A.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Way too expensive for two small bedrooms.

Report a concern   July 26, 2019 — Rated 10 out of 10 by Susanne Anson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast scheduling, showed up on time, finished fast, friendly techs, great job. Thank you.

Report a concern   July 26, 2019 — Rated 10 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fantastic job of cleaning and deodorizing my carpet- even old pet stains! Extremely knowledgeable technician!

Report a concern   July 26, 2019 — Rated 7 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Carpet was cleaner but didn’t do much for the dog smell.

Report a concern   July 26, 2019 — Rated 5 out of 10 by K.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Charged high price to remove urine (which was communicated initially that it “would” be removed. It was not. 2nd visit this week - communicated this time that due to rug material it most likely “would not” come out. Then why not tell me this to begin with, instead of charging me an outrageous price? Incredibly disappointed.

Report a concern   July 26, 2019 — Rated 10 out of 10 by D.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always on time with great results

Report a concern   July 26, 2019 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech was on time and did a great job

Report a concern   July 26, 2019 — Rated 10 out of 10 by Michael Elliott Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The agitation brush first lifting the pile and any debris prior to extraction, makes for a great cleaning. I have used many vendors and return to Zerorez as they are more detailed. Good job on cleaning the travel paths the retain more soil.

Thanks

Report a concern   July 26, 2019 — Rated 9 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was easy to set up, price was fair and everyone I spoke or dealt with was knowledgeable and personable

Report a concern   July 26, 2019 — Rated 10 out of 10 by T.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient, friendly and professional. I would definitely recommend them.

Report a concern   July 26, 2019 — Rated 4 out of 10 by S.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was disappointed that a regular cleaning would not take care of the pet stains upstairs, causing the need for the significant increase in cost of $60 per room to take care of them. Not necessarily anyone’s fault, just cost much ore than I was hoping.

Report a concern   July 26, 2019 — Rated 9 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love the no chemicals cleaning. Did a great job

Report a concern   July 26, 2019 — Rated 10 out of 10 by P.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It actually removes filth from carpet.

Report a concern   July 26, 2019 — Rated 3 out of 10 by S.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We were not told an accurate description of how much of the deep cleaner is used on spots. I was very detailed about my concerns regarding a cat and several dogs in the home from previous owners and that the deep cleaning would be needed. I was told one gallon would be put on to start and tech would see if others is needed. We would have needed probably at least 8 or more gallons with how much was used on one spot and could only afford two. If we were given a better idea on how much might be needed we would have used a different company or just saved the money to replace the carpet. $75 a gallon is a ridiculous price if here is more than one spot needing to be treated. You should automatically know if pets have been in the home previously there might be several spots needing treatment.

Report a concern   July 26, 2019 — Rated 10 out of 10 by R.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and clean carpets!!

Report a concern   July 25, 2019 — Rated 10 out of 10 by A.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They did a great job cleaning our carpets. They were so knowledgeable and extemely polite. Their price was very reasonable and they worked very efficiently. They took good care not to disturb the walls and baseboards. The staff went above and beyond and I highly recommend them.

Report a concern   July 25, 2019 — Rated 10 out of 10 by Jeremy Bay Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was great. Friendly and explained everything step by step! Finished product looks great.

Report a concern   July 25, 2019 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service,wonderful technician

Report a concern   July 25, 2019 — Rated 10 out of 10 by Jeff Lang Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Alexis G. Did a great job. Very respectful and efficient. I listen to 105.3 the Fan and they turned me on to you guys. I won’t ever use another company.

Thanks!

Jeff Lang

Report a concern   July 25, 2019 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

People are great, and quality of the work.

Report a concern   July 25, 2019 — Rated 10 out of 10 by Gail Curren Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets feel like new! Great customer service!

Report a concern   July 25, 2019 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You honored your word.

The first cleaner (Dalton) didn’t really even do a mediocre job. I didn’t realize that until it died and looked really bad.

Then Eric did what should have been done in the first place. I regret that I didn’t look in every room after Eric or I might have noticed two rooms were still dry. Regardless, Eric corrected it the next day. We are extremely pleased with the job Eric did.

Thank you.

Report a concern   July 25, 2019 — Rated 10 out of 10 by Danielle Reddy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tj explained everything and was so professional. When I had a follow up issue that was the next day and not his fault he came back and helped me. The employee is what made the experience work

Report a concern   July 25, 2019 — Rated 10 out of 10 by T.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician was Randy Ruffin. He was wonderful!!!


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