Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83933 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 17, 2019 — Rated 10 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything was good and I would use you again and also recommend you to others.

Report a concern   June 17, 2019 — Rated 10 out of 10 by C.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service. I love my ultra clean carpet!

Report a concern   June 16, 2019 — Rated 8 out of 10 by B.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

Better spot removing cleaner

Report a concern   June 16, 2019 — Rated 0 out of 10 by B.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I already sent a negative response.

Report a concern   June 16, 2019 — Rated 10 out of 10 by A.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fabio did an outstanding job on our carpet, pulling out deep worn in and long existing stains that were not able to be removed by other vendors. He was extremely courteous and professional, and has made us a lifelong customer!

Report a concern   June 16, 2019 — Rated 10 out of 10 by Maria Lopez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your employees are very knowledgeable about the carpet cleaning and explaining everything on how it will work.

Report a concern   June 16, 2019 — Rated 8 out of 10 by W.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Did not clean the carpet
as I thought.

Report a concern   June 16, 2019 — Rated 10 out of 10 by Brandon Williams Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They're on time, professional and know whats needed to be done.

Report a concern   June 16, 2019 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Overall cleaning

Report a concern   June 16, 2019 — Rated 10 out of 10 by S.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good quick cleaning. Can't speak on this cleaning yet. Need to always wait a few days. The technician was professional.

Report a concern   June 16, 2019 — Rated 9 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Terry technician. Quick dry. non-chemical

Report a concern   June 16, 2019 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Paul and Adrian were fast, efficient, and thorough. My tile and carpets look great! I love the "no residue" way of cleaning.

Report a concern   June 16, 2019 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly and easy to schedule an appointment. Very pleased with the service.

Report a concern   June 16, 2019 — Rated 10 out of 10 by T.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love the product. Raymond was efficient, personable, and did a great job!!

Report a concern   June 16, 2019 — Rated 10 out of 10 by Jeff Norman. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like everything start yo finish

Report a concern   June 16, 2019 — Rated 0 out of 10 by R.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was told the remaining dog hair would be picked up by your cleaning. It was not. When I showed it to the technician he said to just vacuum it once it was dry. This did not work, which I knew it wouldn’t because my vacuum didn’t pick it up before. When I texted this to the number texting asking for a review they said they could send someone out the next day to go over it. We were going to be moving our furniture in at this time so I said no. They offered to come back within 30 days, but I have noticed now it is dry there is a smell almost like cigarette smoke which this has been a smoke free home and the carpets are less than 2 years old. Very unsatisfied and would like either a partial or total refund. Not happy with the service and will not be using again, and will not be recommending to anyone.

Report a concern   June 16, 2019 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals

Report a concern   June 16, 2019 — Rated 10 out of 10 by Ingrid Sullivan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always leave carpets clean and door free no matter how long I have waited to have you come back.

Report a concern   June 15, 2019 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez is different. They are environmentally friendly. A big plus for me. I decided to give them a try. I was not disappointed.
My service tech Torrance greeted me with a big smile and said his name and company name.
I found Torrance to be super-helpful and courteous. He did an excellent job of removing stains from my living room carpet and thoroughly cleaning my vinyl in the kitchen. Job was well done in a timely manner. Torrance, you make Zerorez look good with your great service.
Thank you.
First name removed C.

Report a concern   June 15, 2019 — Rated 6 out of 10 by J.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The work was just fine, however the furniture legs were all set up on small blue pieces of some sort and the furniture was all too heavy for me to lift. He knew I lived by myself without someone strong enough lift the heavy sofa, chair, etc. I would hope they would send some one back to get those pieces removed from the furniture legs after the carpet had dried in a day or so.You might make note of situations like that. Please do not send any more e mails asking for comments. Thank you.

Report a concern   June 15, 2019 — Rated 10 out of 10 by C.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great job

Report a concern   June 15, 2019 — Rated 10 out of 10 by L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets look great and I really liked the tech who cleaned them.

Report a concern   June 15, 2019 — Rated 10 out of 10 by Marna Prather Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality of service. The best!

Report a concern   June 15, 2019 — Rated 10 out of 10 by T.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician arrived on time and was very professional. Carpets and floors looked great after bring cleaned. I love the fact that Zerorez does not leave soap residue behind.

Report a concern   June 15, 2019 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You were quick to set up an appointment for me just a few days after I called, kept me informed as to time and let me know when you were on your way. Your technician was courteous, considerate of my furniture, informative as to your services and pricing. It did take a little longer than 4 hours to dry even with my bedroom fans on high, but carpet was cleaned well.

Report a concern   June 15, 2019 — Rated 10 out of 10 by B.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Provided great service, showed up on time.

Report a concern   June 15, 2019 — Rated 10 out of 10 by Seresa Hill Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very knowledgeable and explained the process.

Report a concern   June 15, 2019 — Rated 9 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick dry time... Tech was very pleasant ..

Report a concern   June 15, 2019 — Rated 9 out of 10 by D.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

How Zerorez process removes dirt by a water cleaning that restores the carpet fibers, making the carpet fresh and clean.

Report a concern   June 15, 2019 — Rated 10 out of 10 by L.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Products are safe no chemical smell. Service was prompt and courteous


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