What our clients think of us!

Stain came back in living room and on good carpet the track in front of the couch
came back darkened when dried - better if these two areas stayed clean after drying

The carpet stays clean so much longer.

The pet odor was not removed, it returned within 2 hours after the treatment. the extra charge should not be charged if the odor is not removed. The technician was pleasant and said the odor may not come out.
The first appointment time was not honored. When I telephoned, I was told it could be outside the time frame. I rescheduled the appointment for 8-10am the next day and should have received a phone call or text that the technician was on his way. I did not receive any notice. The technician arrived at 745am, before the 8-10am window.

Fast, on time and thorough service! We've used ZeroRez two times in the past two years and will definitely use you for all our floor cleaning needs in the future!

The work on my carpet was outstanding and I was very pleased. The technician were really professional and so friendly.

Our carpets looked great and the technician was great!

i feel like every time the quote i get over the phone is really low. then when they come out it's like another reason why it's a lot more money than I was originally told over the phone.

air duct cleaning - first none of this is a reflection on the tech who was here - Joseph. he was a positive. problem is your information about air duct clean identifies that ducts are videoed before and after. that was a key for me. confirmed by your office when I called. that did not happen and as a result I have no reference point as to condition of ducts before and after. can't say what kind of job you did because I do not know. Joseph did show me video from his phone of debris passing where he was at the equipment in the attic

When you finish a job one knows that it has been done with total excellence.

Very timely and did a great job making my carpets look like new!

Honest and recommend the best service for my needs and not what would make the most money.

Move furniture.

Great customer service, courteous and knowledgeable attendant, outstanding results.

The carpets come out all right . The tech didn't ask me if everything was alright , others techs have done better jobs and were more professional. And when I asked about the 100 sq ft of tile for free he said that the company wasn’t doing it anymore . Also , he pretty asked for a tip right out of the gate , And it made me feel uncomfortable . I have given tips before , but never had one say that they get tips if we feel they did a good job.
It may be time to look for new company .

Polite service people who worked hard to make the carpet looks as good as possible

they worked

Great service!

Grout should be paid more attention. The guy was good overall but you would have to tell him the spot where he needs to do twice.

Technician friendly and knew what he was doing. Did good job.

Very through, carpet looks like new! No harsh chemicals or odors, so I don’t get a headache. Reasonable prices 😊

They did a beautiful job on the carpets and were very accommodating with allowing my realtor to let them in, etc. They also explained in detail problem areas as well as what they did to clean them. In addition, they provided tips for those areas in the future.

My only disappointment was that I had the Moneymailer coupon for $33 per room/FREE tile cleaning up to 100sf/$50 restaurant gift card. The tile did not get cleaned as it was not noted on the order. I will wait to see if I actually receive a Gaucho Estillo gift card.

Good clean, quick dry and always prompt.
Thanks

You communicated really well, showed up on time, we’re great to work with, and did a great job!

Nick was wonderful! He was very articulate, had great attention to detail, was polite and did a stellar job!
He’s welcome back anytime!
Thanks a million!

Product is great, and so is the service.

Always listen to what customer wants

The associates were very friendly and knowledgeable. The carpets look better and they seem to have done a good job. They pointed out any areas of concern and the spots that they were unable to remove. However, after the carpets dried and we were able to more closely inspect the area, there was an area of very noticeable spots that weren't pointed out and two new spots where a piece of their equipment had been. I haven't tried to clean them yet, but am hoping they will come out easily.

Products superb to remove difficult stains that
I was unable to remove.

Technician Chavis was just unbelievable! He worked very hard & did not take shortcuts. Overall
job excellent! Very pleasant & moved chairs nicely.

Will request Chavis in future. Very, very hardworking & aims to please

We have now used Zerorez for over 4 years to clean our carpet. The service technicians are always great, thorough and professional. The only thing I have noticed the last few times I've used them (and my husband agreed with this), the spots on the carpet don't come completely out like they did with Dalworth or some of your competitors. I love that there is no residue left behind when I use your company to clean my carpets, but the spots are usually food and not anything out of the ordinary. I am going to have to use another company next time around to resolve this and get the carpets spot free.

The service was excellent and the process flawless. The rep was very professional. I am very pleased with your service