- Phone: (214) 372-5326
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based on 84638 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You do a good job on carpets and have customer service.
This service man explained before he started that the damage I had done with over wetting the carpet with my Kirby shampooer might not come out, but told me to put a fan on it to help, and then he used measures to keep too much water from going in again. Today the dark water stains have not come back - just wish I had gotten him to do the adjoining living room as well! Next time!!
Excellent cleaning. But, unfortunately, at more than 2x the price. Because a local small business cleaner can provide the same service at less than half the price, I will go with them next time.
To make things right: reduce your prices by half.
We were very pleased with our technician and the quality of service received.
Awesome service we are repeat customers don’t call anybody else even if you have to wait a day or two call zerorez!!!
I’ll gladly recommend your services because of two reasons:
- previous track record of quality work
- though the most recent job was not done correctly, you sent someone to correct and he (Eric) did an amazing job!
You saved our carpet!
S/F
I like the Zerorez carpet cleaning because it is efficient and relatively quick. The carpets look great and we were able to get the whole house cleaned in a couple of hours. Carpets dried within a couple of hours without extra fans. I have used this service before and will use it again.
The carpets were very clean.
Dalton did an incredible job cleaning! The products worked really well. It was great to get the house cleaned before we moved in.
Chavis was extremely nice and pleasant. He was efficient and did a great job! I appreciated your company’s communication via text and email.
Did not like Stephen. Lied and told me my last person I used was fired and he was not. Also lots of spots remained so for the first time ever it had to be redone and Charles came and got it done right.. I liked him alot
Your tech was phenomenal and super detailed!!
My service rep provided excellent service. He explained everything, answered my questions and seemed to genuinely care.
Excellent service from booking to job completion. Tristan was so polite, explained what he would do & showed pics. Very good experience. Will use again!
I love that it is more natural and free of harsh chemicals. That it’s safe to breath in for my family and pets.
The gentleman that cleaned our room was friendly, knowledgeable, and informative.
My carpets look amazing!
The carpet technician that came was very courteous and professional. The job was completed in a timely manner but was thorough. The tech. was knowledgeable and well trained about carpet cleaning.
My nasty carpets are now so clean. They feel soft and clean under my bare feet. The technician was very knowledgeable and professional. I will definitely use this company again.
The individual who came out was professional and did a good job
Everything came clean,
Good work, but expensive when compared to other providers
You came at the time when it was convenient for us. The young man was very polite and helpful.
Thanks
!
Technician provided excellent service and was super friendly.
I always feel food about using Zero Rez because it FEELS clean & dries quickly.
We have been very please with the service and technicians.
Excellent service and excellent customer service skills by the technicians...
Stain came back in living room and on good carpet the track in front of the couch
came back darkened when dried - better if these two areas stayed clean after drying
The carpet stays clean so much longer.
The pet odor was not removed, it returned within 2 hours after the treatment. the extra charge should not be charged if the odor is not removed. The technician was pleasant and said the odor may not come out.
The first appointment time was not honored. When I telephoned, I was told it could be outside the time frame. I rescheduled the appointment for 8-10am the next day and should have received a phone call or text that the technician was on his way. I did not receive any notice. The technician arrived at 745am, before the 8-10am window.
Our carpets look and feel like new