Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83933 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 25, 2019 — Rated 10 out of 10 by L Crawford Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The products that were used to clean my carpet/tile had a very clean fresh smell. Excellent service I was informed as to every step that would be taken to clean the carpet/tile. The service was fast and I got great results. I have recommended Zerorez to my family and friends.

Report a concern   June 25, 2019 — Rated 10 out of 10 by Mark Kennedy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemical cleaning is great. Also professional staff, very caring of my house.

Report a concern   June 25, 2019 — Rated 7 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What could we do to improve?

Didn’t see much difference in carpet on last three steps where we usually have high volume of traffic. Carpet is only 2.5 yrs old

Report a concern   June 25, 2019 — Rated 10 out of 10 by Lenna Summy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything was great!!!

Report a concern   June 25, 2019 — Rated 10 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

👍

Report a concern   June 25, 2019 — Rated 10 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and communication.

Report a concern   June 25, 2019 — Rated 10 out of 10 by Kathleen Murchison Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean water, great technicians, very polite and knowledgeable.

Report a concern   June 25, 2019 — Rated 10 out of 10 by T.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your pricing and people.

Report a concern   June 25, 2019 — Rated 10 out of 10 by S.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service technician was very friendly

Report a concern   June 25, 2019 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The man who came to my house was very friendly and professional. He explained everything to me. I like the idea that there were no soaps used in the cleaning of my carpet.

Report a concern   June 25, 2019 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and good job.

Report a concern   June 25, 2019 — Rated 9 out of 10 by Susan and Alan Mock Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Non-chemical cleaning/ effective process. I love that you listened to the customers and stoped the used car salesmen approach that they had years ago. Isaiah did a very thorough job and I really appreciated the extra effort he put forth.

Report a concern   June 25, 2019 — Rated 10 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely, quick and the carpet looked like new once it was done. Great deal!

Report a concern   June 25, 2019 — Rated 10 out of 10 by B.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

1. The appointment setting and follow-through are very professional.
2. There are no chemicals
3. It dries quickly
4. The Technicians are very professional and polite.

Report a concern   June 25, 2019 — Rated 10 out of 10 by B.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I didn’t use you at my house, but had you clean the carpets at my friends house. She was very pleased. Said the carpet looked very good, and the house smelled ,wonderful.

Report a concern   June 25, 2019 — Rated 2 out of 10 by A.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The tech didn’t explain correctly what I was paying for, and I thought I was getting a particular treatment when i didn’t. I called about this and was told I would be called back but never was.

Report a concern   June 25, 2019 — Rated 10 out of 10 by Vincent Williams Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I believe Terrence (TJ) was an excellent technician and he cared about his work. My husband and I prefer service people to have the same customer-centric attitude exhibited by Terrence. Thank you, Zerorez for having such a quality technician as TJ.

Report a concern   June 25, 2019 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very reliable. Do what they say they will.

Report a concern   June 25, 2019 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professionalisms, carpets clean and fresh as advertised and honest

Actually everything 😀

Report a concern   June 25, 2019 — Rated 10 out of 10 by Ed Curran Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good work from great techs!

Report a concern   June 25, 2019 — Rated 9 out of 10 by D.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional and fast

Report a concern   June 25, 2019 — Rated 10 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

reliable service and consistently good results

Report a concern   June 24, 2019 — Rated 10 out of 10 by L.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joseph cleaned our very dirty vents recently. He did a great job of showing me what the problems were & what he would be doing to fix those issues. It took awhile since we have a big house & three AC systems, but the after pics loijed so much better. He cleaned up afterward & was very pleasant ans friendly to deal with. There was no high pressure, just results!

Report a concern   June 24, 2019 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service person was superior (kind, courteous, respectful of my time, quick and thorough) represents your company well!!

Report a concern   June 24, 2019 — Rated 10 out of 10 by F.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Number 1 in our book!

Report a concern   June 24, 2019 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very knowledgeable, explained everything in detail, I paid what I was quoted over the phone no surprise charges. I am happy with the cleaning, And I would use you again.

Report a concern   June 24, 2019 — Rated 8 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

My carpet looks great, but my driveway had oil from the truck. The trucks should either carry a drip pan or supplies for the technician to clean the oil spot.

Report a concern   June 24, 2019 — Rated 5 out of 10 by J.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Very disappointed spots in the living room carpet remained and the equipment needed for the job was not available on the truck. Also was not advised in the initial call that a "complete" cleaning job required additional expense. We felt that Phillip should have mentioned that the power cord to the exercycle had been broken. Otherwise, he was extremely informative about the process and very courteous and the carpet felt really nice and clean.

Report a concern   June 24, 2019 — Rated 10 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech that cleaned my carpets did a great job and was very professional

Report a concern   June 24, 2019 — Rated 10 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

ZeroRez did a fantastic job at cleaning our carpets and removing stains I thought were impossible. The servicer was fantastic and called ahead within our window. We’ve talked about using ZeroRez many times over the last year. I’m glad we finally took the leap.


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