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based on 83933 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt and professional service.
The technician was very courteous and talked of zerorez as the # 1 carpet cleaning company with no chemicals.He justified the cost of service. The carpet is cleaner than when other companies washed it. I have already recommended ZEROREZ to a friend,
Ogechi, Arlington
Your carpet cleaning process doesn't use
toxic chemicals and the carpets are still nice and soft after cleaning!
The technician and the end result.
We paid to have a chair cleaned that he was not able to get clean. After he left, I used some Woolite carpet and upholstery cleaner on it and it cleaned it.
If all the cleaning will do is only the lightest dirt, please let people know that before they agree to the service.
Everything
Service technicians were great and I couldn’t have asked for any better results on the fabric furniture they cleaned for us.
Quick and easy job well done
Your service people make your company! They are prompt, knowledgeable, they listen, and find the answers.
This is not for promotion of your company. Zerores is highly professional and effective. I will use your company again.
The technicians do a good job and are professional
Your guy cut corners and seemed to be more interested in up-selling us then doing the work. He spilt water all over our new hardwood floors and my wife had to clean it up. We were also informed that he was headed to our house at 3:30 and he didn’t arrive at our house until after 5. I don’t want to pay for the rooms he cut corners in and I don’t want to pay for the treatments he upsold me on... it seems to me that he is paid on upsells and not paid on the job he does for a client. Not a happy customer.
Great job.
Love it
Terry did a very professional job and wanted to make certain it was to my satisfaction.
Thanks
It was quick and the carpet looks good. But, have to wait and see for the future.
Did a great job on my carpet-friendly, timely and professional
Dalton did a great job! Carpets are very clean and I was so impressed with how quickly the carpets dried! Way quicker than other carpet cleaning I have had before.
The guy who came was great. Was very consultative, demonstrated techniques, and got all the tough stains out. Nice personality, too.
great technician!
On time- efficient- friendly and polite- leaves a clean feeling carpet
Customer service
Randy was great -- guys always do a nice job and are unobtrusive as possible.
Quick and convenient
I like the process used to clean the floors. And, Travis was very friendly and professional.
The carpet always look like new and the house smells so good. Also, they cleaned our tiled floor in the kitchen and they looked like new.
The technician did a great job and we were well-pleased with his work and attitude. However, we were quite disappointed in the timing of his arrival. We didn't feel like the communications person kept us informed about the late arrival. We were scheduled from 8-10am and received a call at 10 saying it would be closer to 11. Then we got a call at 11:15 saying he would arrive in 10 or 15 minutes and he finally arrived at 11:55. That wasn't very good. We were not happy about that but the quality of your technician's work made us feel better.
Always do a good job. Always polite and punctual.
Quality.