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based on 84638 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service and reasonable prices!!
Great job! Fast and professional.
Dalton, your technician was terific.
I was thankful for your dog urine solution. Although I didnt have many spots, it saved my carpet. Thank you.
You've had 2 chances to make it right and it still isn't completely right. I think I will just move on with my life and figure out something different.
Always do an excellent job and very professional service technicians.
Was very impressed with Sharod, would like him in the next cleaning.
service man was very professional and courteous. carpets were very clean!
Absolutely LOVE your service!
The technician was so helpful. We just bought a new home & I never knew how dirty tile could get but my floors are like new now!
Carpets were not as clean as I expected afterwards....
The technician that cleaned my Coil touched something and caused my AC to go off and I had to pay to get an ac guy to come out and fixed what the technician refused to
Fast and efficient. Smells great.
The carpet turned out really better than I thought possible and the technician was very personable and helpful. He is an asset to your company. However, I did not get a receipt, so will forget who to call the next time I need the carpet cleaned. Can you please furnish me one by EMAIL. Thanks,
Name removed
5804 Teal Ridge Drive
Arlington, TX 76017
Email address removed
Thorough service without leaving gunk on my carpet.
The technician tried to sell me pet pretreat for $60 a room. I said no. He then said he would mix up the treatment apply it and if I liked it I could pay him in a tip which is very unethical. He ended up charging me $60 but treated all 4 rooms. Initially it was $60 for one room but he would do the second at no charge. I feel I got a good deal but feel cheated for the technician asking for a “large tip” if I liked the non smell afterwards. I said if I pay for a treatment I want it on the bill. As far as what you can do to make things right, I will leave that up to you. Also I did not receive a receipt👎
Your customer service and technicians were exceptional.
Gentleman was very professional and courteous.
Everything was good except the grout didn’t get as clean as I’d hoped. The technician was very polite and professional.
Ease of scheduling, efficiency of technician, our 10 year old carpet looks great. 3 rooms only took an hour. Very pleased.
The technician did a very good job explaining what he was going to do. Priced the job and did a very through job! I was very pleased.
No chemical residue. Fast drying.
The time required to dry without leaving a wet smell.
Always impressed with your process. Carpets are clean and are dry overnight
Nice gentleman that did the cleaning and also showed up early. Referred my mother and she has already scheduled
Technician was very professional and explained the process.
The customer service is great and the quality of work is awesome I just feel the product is overpriced.
Organic
Own water
I like that the products use only water. Just had my carpets cleaned and the technicians did an excellent job! Thanks!
quality service. Technicians trained well and friendly. Carpet is cleaned, feels softer, and smells fresh. Recommend highly.
Note: My carpet was cleaned in a satisfactory manner, and I have no problems with the result of the carpet cleaning process.
My disappointment comes from with my discussion with the original scheduler, and then having the technician show up and not provide the service that I originally requested.
WBAP radio had advertised a Zerorez carpet cleaning special of 3 rooms and 100 sq ft of tile cleaned for $99. I called the same day to schedule the service, and mentioned the tile cleaning.
However, when the tech arrived, he said they don't do tile cleaning anymore, but he would call the office, and they would listen to the original call, and then he would let me know his finding. Later, after he spoke to the office, he let me know that he couldn't do the tile cleaning. If the scheduler had said that originally, then I would have called another carpet cleaning company, and not have wasted my time with Zerorez not honoring their advertisements.
BTW, even tho he refused to clean the tile, my ultimate cost was still over $180 for the $99 special.
The service man was professional, quick, and did a great job on the carpets; they look great!