Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85406 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 29, 2019 — Rated 9 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The promise that the carpet will look great or you will come back in a couple of weeks.

Report a concern   September 29, 2019 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Amazing service and staff! My house feels and looks so clean.

Report a concern   September 29, 2019 — Rated 7 out of 10 by H.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

I thought you were cleaning 3 rooms for $99 but it doesn't look like the 3rd room was cleaned? Also, I hate the upsell where the cleaner offers to do more for an additional price.

Report a concern   September 29, 2019 — Rated 10 out of 10 by Brenda Humphries Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez is the best method of taking exceptional care of my carpet and upholstery.

Report a concern   September 29, 2019 — Rated 10 out of 10 by R.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome work! Torrance was very professional and explained the whole process. Glad I choose Zerorez!

Report a concern   September 29, 2019 — Rated 10 out of 10 by M.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient, prompt, courteous staff. Servicemen don’t try and sell you more than what you ordered.

Report a concern   September 29, 2019 — Rated 9 out of 10 by B.j Elmore Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Worker was so polite and committed to detail.

Report a concern   September 29, 2019 — Rated 10 out of 10 by B.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Loved our tech Torrance. Fast, kind, and best clean we have had yet.

Report a concern   September 29, 2019 — Rated 9 out of 10 by H.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was paying for 3 rooms, but only had 2 cleaned as part of the special. I feel that was a bit unfair.

Report a concern   September 29, 2019 — Rated 10 out of 10 by Elaine Barnertt Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thorough and friendly.

Report a concern   September 29, 2019 — Rated 10 out of 10 by Dennis Lange Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent Service very personable and always asking if there will be anything else when they finish. Very professional.

Report a concern   September 29, 2019 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was great and completed in a timely manner. Our tech Sharod was amazing! He made sure we were satisfied throughout the process and ensured we were 100% happy with the services. We have used Zerorez a couple times in the past but with techs like Sharod, I will continue to use if customer service is as satisfactory as our family received from him.
Great experience and highly recommended.

Report a concern   September 29, 2019 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very polite

Report a concern   September 29, 2019 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Exceptional employees and service. Hands down. Everyone get a 10.

Report a concern   September 29, 2019 — Rated 5 out of 10 by L.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The stains were not removed as promised. Thanks

Report a concern   September 29, 2019 — Rated 10 out of 10 by H.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great, professional service. We would call you guys anytime and we will recommend you to all our friends. Thank you so much.

Report a concern   September 29, 2019 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, professional and our carpets/tile look better than I thought possible.

Report a concern   September 28, 2019 — Rated 7 out of 10 by A.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

Be more open on the initial quote with services offered instead of upselling at time of service.

Report a concern   September 28, 2019 — Rated 10 out of 10 by Jimmy Wiseman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job!

Report a concern   September 28, 2019 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job

Report a concern   September 28, 2019 — Rated 10 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Don’t use Chemicals

Report a concern   September 28, 2019 — Rated 9 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The process

Report a concern   September 28, 2019 — Rated 10 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician did a wonderful job--he answered my many questions and results were perfect. The problem areas were cleaned to perfection and several small areas were also cleaned to perfection. He did a great job--arrived, set up, and was most professional. I'm completely satisfied and will definitely recommend Zerorez to my friends. The carpets look great--I'll definitely be a Zerorez customer in the future!!!

Report a concern   September 28, 2019 — Rated 10 out of 10 by Dorothy Nichols Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet looks cleaner than it ever has! Nice technician as well as getting my front walkway power washed!

Report a concern   September 28, 2019 — Rated 10 out of 10 by B.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician did a great job

Report a concern   September 28, 2019 — Rated 8 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Communication between custimer service and telephone service department is poor. They did not inform my service guy to add last minute added rug protection spray.

Report a concern   September 28, 2019 — Rated 10 out of 10 by Monika Burdett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I've used Zerorez for the last couple of years and have been incredibly pleased with all the technicians that have cleaned my carpets. Dillion was my technician this past Friday and he was one of the best I've had. He was professional, knowledgeable and very courteous. I have 2 dogs and he immediately knew how to treat various issues throughout my house. He definitely went the extra mile for me and I will request him back at my next service. I highly recommend Zerorez and Dillion.

Report a concern   September 28, 2019 — Rated 10 out of 10 by Ryan Robertson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The new orange peel or rather the improved orange peel chemicals are awesome.

Report a concern   September 28, 2019 — Rated 8 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Initially scheduled wrong date and ended up getting a different time in same day. Also the process was not outlined or described well.

Report a concern   September 28, 2019 — Rated 10 out of 10 by J.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was so pleased with the job that Zerorez and Anthony did! He was timely - even ahead of schedule, with my approval. He had a great demeanor and way of dealing with me. He was thorough and went above and beyond to be sure I was pleased. I will absolutely call Zerorez again in the future, and I will request Anthony to be my technician! Well done, Zerorez!!


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