- Phone: (214) 372-5326
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based on 85406 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Some people may not mind, but I do not appreciate a "Bait and Switch" business practice. I know the Better Business Bureau doesn't subscribe to the process and neither does the State Attorney General's office of the State of Texas...
Clean closet up to the baseboards, behind furniture where possible, cardboard under chair legs / table legs as other carpet cleaning companies do
No chemicals, friendly staff
Anthony, the technician did a great job and he was very detlaied oriented.
Customer service from the cleaner
Your most recent technician did a great job! He cleaned our carpets beautifully. He also got rid of a stain that a previous tech told us he couldn't remove. That stain was right near our front door. I am so happy to have it gone.
Our house smells so good, and our 7 year old carpet looks brand new.
The person who cleaned my carpet was friendly and helpful!
Everything was great. The beautiful carpet is like new. The technician was knowledgable and friendly. We are very pleased.
I was concerned about some areas that did not come out looking good. The Zerorez guy returned and listened to all my concerns. He politely reworked the areas and took care of every area! It ended up looking great!
A very thorough and professional carrpet cleaning. We are impressed with the results.
Well on phone stated 75.00 to treat pet spots in one room that is Luke 10 by 12
Vendor after in and treated one small area about the size of football said now to treat other spots another 125.00 so service I budgeted 150.00 came out to 260.00 for a little tiny room carpet not even two years old but felt since he already started I could’ve do just one small spot
I could of replaced whole pad and carpet for that crazy pricing
Technician was very professional and performed services requested without any issues.
The Zerorez technician, Joseph, explained and gave plenty of information regarding the pre-treatments etc. He did a great job getting our carpets super clean and smelling fresh. Highly recommended Zerorez.
Our tech was very professional and worked hard to get our carpets clean. Have used Zerorez fir many years and we will continue.
Excellent service - excellent cleaning outcome - great communication - quick - easy to schedule -
Great service
Prompt , polite , and great pricing!
super happy!1 Wonderful technician took time to explain and was very efficient .
You are always very professional and provide a great service.
service employment was very respectfull and knowledgeable
The technician was very knowledgeable and professional. He also was able to get my son's vomit out of the carpet! #priceless
Great service! Very pleased with overall experience.
Good communication, exceptional representative and excellent services.
By doing a better job the first time. Using a better Scotchgard. The one that was used the first did not work. I asked the young man for a refund he referred that to the front office. No one has called back on that issue. I asked him not to re-do the Scotchgard this time . because it did not work The young man was very nice and polite snd very knowledgeable. The first person also was very nice and polite. I still would like to get a callback about the refund request.
Thank you very much.
Mrs Last name removed
My carpet is CLEAN!
Technician was extremely thorough, professional and friendly. The carpet and couch looked great after treatment.
There are so many carpet cleaning companies with better customer service. Although our service tech was awesome, we were most distressed by not getting our service between the hours we were promised. We had to be in Fort Worth at 5PM and during our call to book our carpet cleaning, we were told it be no problem as the times given to us were between 1-3. We were also sent an email stating we would receive notification 24-48 hours of the time frame - this did not happen. I had to call the office 3 times to firm up the time on the day of our service call. No one called me until 5 minutes before the carpet cleaner turned up which was closet to 4:30. The first call I made, I was told it would be closer to 3PM. On my final phone call, I mentioned how we would not be able to make our commitment in Fort Worth. The phone rep told me to reschedule but we had moved all our furniture out of the rooms. She also mentioned some gentleman had complained so she gave him a discount. I asked if I could get one too. She said she could only give one per day. Why mention this? The carpet cleaner threw in s "scotch guard" like sealer for the rug, but I would have preferred a more timely visit. This is NOT the first time these delays have happened with Zerorez. Maybe you shouldn't promise a time up front so your clients won't expect you will show up when you say you will. I am seriously thinking of ripping up the carpeting and completing the rest of the house with hardwood floors to avoid this again.
The representative, James was excellent
Friendly, informative, fast, quality cleaning.