Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83930 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 16, 2019 — Rated 1 out of 10 by P.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The service person didn't work as hard as they should have .Not satisfied with my carpet cleaning .. I won't use this service no more..

Report a concern   July 16, 2019 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Despite a few technical glitches, Terry got the job done in a timely manner. Our house is definitely cleaner after the visit.

Report a concern   July 15, 2019 — Rated 10 out of 10 by C.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was professional and clearly explained the different options there is for carpet cleaning . Job well done.

Report a concern   July 15, 2019 — Rated 10 out of 10 by S.A.K.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great quality cleaning

Report a concern   July 15, 2019 — Rated 10 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Rick had a real challenge of cleaning dog urine. He did a great job. Yes I would recommend this service to anyone.

Report a concern   July 15, 2019 — Rated 0 out of 10 by M.N. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I still have a major stain for $229!!! :( I thought you were the best. I was wrong. I will tell everyone I know. Guess I'll have to call Stanley Steamer. Thanks for taking my money in less than 20 minutes!

Report a concern   July 15, 2019 — Rated 10 out of 10 by V.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

carpet is clean, house smells fresh

Report a concern   July 15, 2019 — Rated 8 out of 10 by C.E. Zerorez Dallas/Ft. Worth
What could we do to improve?

After my carpets dried, the dirt in the high traffic areas was still visible. I did not choose the topical treatment assuming that since those rooms did not have pet issues that the areas would come clean.

Report a concern   July 15, 2019 — Rated 10 out of 10 by P.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very knowledgeable and informative. He took the time to explain the whole procedure before and during the cleaning.

Report a concern   July 15, 2019 — Rated 10 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service representative was excellent!
Very professional and courteous.
He gave us recommendations on keeping carpet clean.
We are very pleased with the results.
Highly recommend!

Report a concern   July 15, 2019 — Rated 10 out of 10 by Judy Kollmansberger Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The spots do not return. Carpet and furniture are always cleaned very well.
Charles was our technician and he was great! Very professional and efficient. Explained all of the processes and the cost and gave us the options we had for cleaning.

Report a concern   July 15, 2019 — Rated 10 out of 10 by T.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your workman was polite, did not rush the process, and took extra care to be sure and complete the work in a satisfactory manner.

Report a concern   July 15, 2019 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used ZeroRez many times and have never been disappointed - but this last visit made me a customer for life! We thought the carpet in our rent house was destroyed with stains and odors but the tech did an outstanding job and made the carpet look like new again!!

Report a concern   July 15, 2019 — Rated 8 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

The technician was wonderful, very pleased with his professionalism. Our carpet is brand new and the pet smell is still surfacing after one treatment so we are scheduled to try again.
Thank you! Name removed Phone number removed

Report a concern   July 15, 2019 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was amazing and the product worked great.

Report a concern   July 15, 2019 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great service

Report a concern   July 15, 2019 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your tech was professional and did a great job Our carpets are very clean and feel great!

Report a concern   July 15, 2019 — Rated 8 out of 10 by E.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

The price was a little high after it was all said and done but we had the tech there already so we went ahead.

Report a concern   July 15, 2019 — Rated 3 out of 10 by J.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The tech did not move some chairs in the room and a small throw rug,he just cleaned around them.
The cost was very expensive
The musty smell is still there in the room

Report a concern   July 15, 2019 — Rated 0 out of 10 by J.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

That young man didn't try to clean my carpet like the older gentleman who cleaned them previously!I'm left with damp dirty carpets.I'm very disappointed and feel like it was a big waste of time and money!Now I'm having to go with another company to clean my home.So we won't need your services in the future.

Report a concern   July 14, 2019 — Rated 9 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician really knew his stuff!

Report a concern   July 14, 2019 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You were offering a discount on carpet cleaning and the gentleman did a great job on my carpets.

Report a concern   July 14, 2019 — Rated 9 out of 10 by Stephen Graham Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Punctual, thorough and professional

Report a concern   July 14, 2019 — Rated 10 out of 10 by J.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Job and Service

Report a concern   July 14, 2019 — Rated 10 out of 10 by Ruth Parrott Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician Darwin was very professional and personable. He was very efficient. We would request him again! Our carpets look great!

Report a concern   July 14, 2019 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You have been on time every time I have used you. Got me scheduled last minute.
Very nice and professional young man Ricardo did my floors this time. He was early, did a good job and very good manners!!
Thank you again
Name removed

Report a concern   July 14, 2019 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service tech was a pro, making sure I understood what he was going to do and answered all my questions. He went above and beyond to make sure I was satisfied with the work performed. The cleaning job on the carpet and floors was outstanding.

Report a concern   July 14, 2019 — Rated 9 out of 10 by T.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

How clean the house is now

Report a concern   July 14, 2019 — Rated 10 out of 10 by Connie Robertson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that you do not use chemicals

Report a concern   July 14, 2019 — Rated 7 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Person was way to early with out enough warning.


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