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based on 84638 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service tech was friendly and professional. The carpets look great!
Yes
Excellent service. Finley and Marcus were very polite and knowledgeable
I was quoted a price of $255 for 4 rooms which included enzyme pet cleaner. Two of the 4 rooms are very small and very little cleaning area. The technician quoted $600 but came down to $400. I asked that I be sent an itemized invoice of what was done, but did not receive one. The carpets look good except for a couple spots in the family room that I did not notice till evening when the lights were turned on. $400 is quiet a bit more than 3 room for $99 as advertised. We have always been pleased with Zero Rez, but we have never had to pay more than $99 + tax.
Great service. Clean Carpets. Easy scheduling and they accommodated to come in at a time convenient for me.
My experience with Zerorez was great--they did a wonderful job on my carpets and tile. The technicians were professional, courteous and eager to make sure I was happy. I will recommend them to friends and neighbors.
Chase! He was ready to please. The process was quick and dried quickly.
That your practices is environmentally clean
as always, the tech I request is Ed, in the commercial group, always does a great job.
There were spots which didn't come up which I know happens. However, once the team left, I used as Clorox wipe and several of the spots came up. In addition, there were still several areas still dirty which I know happens too. I used my spot bot w water only and the water which was retrieved was darker than what was in the visible hose thing from zerorez. Also, in front of the chair my daughter sits at, the carpet is now actually hard. 1st time disappointed.
No chemicals still cleans amazing!
i have used zerorez for several years now, and have had a mixed bag of results, mostly relative to the service tech. this tech was nothing short of the best. all of the rest of the techs should be trained by him. every business should be fully engaged in meeting the customer expectations and delivering a great customer experience, and he did just that.
The representatives that came out to clean the apartment rooms were very professional and caring and they did a great job getting stain out of carpet and on recliner. I would highly recommend Dionte Taylor!!!! He was so nice and explained in detail what he would be doing and was very thorough in cleaning.
Thank you so much!!!
The cleaner was very good and knew his business. He did a great job and was done in good time. I am very satisfied with the results. He was there early and done I could not have asked for more from him. He was great.
I am pleased with my service. I feel that extra time and effort were given to my dirty carpeting and couldn't be happier.
Mike our tech was wonderful. He was professional and did a great job on our carpets. Excellent representive of your company.
Technician was very professional
The carpet cleaning is thorough, prompt and effective, the carpet is left with a minimum of water, which dries quickly. The tile cleaning is also very good, and the technicians were very conscientious about getting both the carpeting and tile as clean as they possibly could.
I also got a quote for duct and coil cleaning, with antimicrobial treatment - I thought the quote was a little bit high (even with significant discounts), however, I trusted Zerorez to have the proper equipment and to do a good, professional job, so I accepted it, and I believe they did a great job. My air quality is markedly better since the service, and it feels like my AC units have been cooling much more effectively since the cleaning. I was pleased with the careful and complete service, and I'm ok with paying a market price for good, reliable service. I also appreciate that the technicians focus on the work, and not the hard upsell.
Booking the appointment was super easy, got a confirmation text and email, the tech was right on time and very nice and professional. And of course, my carpet looks great!
quality of workmanship
Zerorez customer service representative called and let me know that the service man was ahead of schedule and was available if we were. When he arrived, he was very professional. He went over the services that we requested and made suggestions that we needed. He was very efficient and our carpets were left looking brand new. We will definitely use Zerorez again! They deliver on what they promise.
All way well cleaned and Justin was very professional. Very statisfied.
Justin represented Zerorez well.
Great service, really fine result.
Find out how to clean my floors without my front door being open for over 3 hours.
Have all your services gone over upfront instead of brought up by the cleaner. I also have not received my 4 tickets yet.
Our carpets were cleaned well in a timely manner by a courteous and trained technician.
Carpet smell fresh and clean !
we were very pleased with daltons service. hihly recomend him!
They came early, were very efficient, did not take up a lot of time because they knew I had errands to run. Got an appointment right away. Not much of a wait, called ahead to let me know they were coming. Friendly and professional. Would use their service again. All the tools they used to clean were modern and up-to-date, actually showed me how the cleaning process worked. Told me of the other services offered.
The carpet stays clean