Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83930 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 27, 2019 — Rated 8 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Keep it real.......stay focused on doing quality work for your customers, trust, that if you stay focused here, the money will flow like a river !! 🤑

Report a concern   July 27, 2019 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Where’s my 4 tickets to Hawaiian falls?

Report a concern   July 27, 2019 — Rated 8 out of 10 by G.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

Air duct cleaner should include cleaning of all vents. Technicians should cover furniture near vents to offer protection from falling debris.
Perhaps you feel your vacuum technology will handle everything, but it doesn't.

I do appreciate your guarantee, as we used it.
The technician was polite with great manners!

Report a concern   July 27, 2019 — Rated 10 out of 10 by Jerry Horton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt arrival and thoroughness of the cleaning process. Friendly staff.

Report a concern   July 27, 2019 — Rated 5 out of 10 by M.I. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Wasn’t done right,

Report a concern   July 27, 2019 — Rated 10 out of 10 by Connie Boone Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your service man Steven was wonderful and so very pleasant and informative.

Report a concern   July 27, 2019 — Rated 10 out of 10 by J.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that you use clean materials that are safe for our family and the service was fast and efficient.

Report a concern   July 26, 2019 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love Zerorez 1)because the technicians are always so helpful and friendly , 2) because my carpets look so good afterwards, 3) the carpets stay looking fabulous for longer than most carpet cleaners!

Report a concern   July 26, 2019 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

N/A

Report a concern   July 26, 2019 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

N/a

Report a concern   July 26, 2019 — Rated 10 out of 10 by V.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Done a good job all around

Report a concern   July 26, 2019 — Rated 10 out of 10 by Lynn Geach Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They were helpful and friendly. They explained every thing they were doing. It made the whole process of cleaning my vents and carpets easy. I'd highly recommend them.

Report a concern   July 26, 2019 — Rated 10 out of 10 by Frank Bireley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians were very nice

Report a concern   July 26, 2019 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals, yet it works beautifully.

Report a concern   July 26, 2019 — Rated 7 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Find a product that would enhance cleaning of the more severe soiled area on upholstery.

Report a concern   July 26, 2019 — Rated 5 out of 10 by A.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Way too expensive for two small bedrooms.

Report a concern   July 26, 2019 — Rated 10 out of 10 by Susanne Anson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast scheduling, showed up on time, finished fast, friendly techs, great job. Thank you.

Report a concern   July 26, 2019 — Rated 10 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fantastic job of cleaning and deodorizing my carpet- even old pet stains! Extremely knowledgeable technician!

Report a concern   July 26, 2019 — Rated 7 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Carpet was cleaner but didn’t do much for the dog smell.

Report a concern   July 26, 2019 — Rated 5 out of 10 by K.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Charged high price to remove urine (which was communicated initially that it “would” be removed. It was not. 2nd visit this week - communicated this time that due to rug material it most likely “would not” come out. Then why not tell me this to begin with, instead of charging me an outrageous price? Incredibly disappointed.

Report a concern   July 26, 2019 — Rated 10 out of 10 by D.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always on time with great results

Report a concern   July 26, 2019 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech was on time and did a great job

Report a concern   July 26, 2019 — Rated 10 out of 10 by Michael Elliott Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The agitation brush first lifting the pile and any debris prior to extraction, makes for a great cleaning. I have used many vendors and return to Zerorez as they are more detailed. Good job on cleaning the travel paths the retain more soil.

Thanks

Report a concern   July 26, 2019 — Rated 9 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was easy to set up, price was fair and everyone I spoke or dealt with was knowledgeable and personable

Report a concern   July 26, 2019 — Rated 10 out of 10 by T.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient, friendly and professional. I would definitely recommend them.

Report a concern   July 26, 2019 — Rated 4 out of 10 by S.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was disappointed that a regular cleaning would not take care of the pet stains upstairs, causing the need for the significant increase in cost of $60 per room to take care of them. Not necessarily anyone’s fault, just cost much ore than I was hoping.

Report a concern   July 26, 2019 — Rated 9 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love the no chemicals cleaning. Did a great job

Report a concern   July 26, 2019 — Rated 10 out of 10 by P.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It actually removes filth from carpet.

Report a concern   July 26, 2019 — Rated 3 out of 10 by S.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We were not told an accurate description of how much of the deep cleaner is used on spots. I was very detailed about my concerns regarding a cat and several dogs in the home from previous owners and that the deep cleaning would be needed. I was told one gallon would be put on to start and tech would see if others is needed. We would have needed probably at least 8 or more gallons with how much was used on one spot and could only afford two. If we were given a better idea on how much might be needed we would have used a different company or just saved the money to replace the carpet. $75 a gallon is a ridiculous price if here is more than one spot needing to be treated. You should automatically know if pets have been in the home previously there might be several spots needing treatment.

Report a concern   July 26, 2019 — Rated 10 out of 10 by R.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and clean carpets!!


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