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based on 84637 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I almost hate to say too many good things about a service because as soon as I do and recommend someone to a friend it goes south. But in this case I will brag on you. Terry did an excellent job and as all the guys before was very personable and efficient. I have recommended ya'll many times. Keep up the good work!!!
When the first cleaning dried there was no difference in the appearance of the carpet. The traffic stains remained virtually the same.
After second (return) cleaning it was obvious that the stains would come out with a little more effort, however the now much lighter brush marks stood out from the remaining stains around them. It almost looks worse because of the random swatches of clean and dirty carpet. I wish I could post the photos.The technician was professional and courteous but perhaps one with more experience or a better eye for cleaning could make things right.
This was my first time to use Zerorez, and I was very satisfied with the quality of the job. My service provider, Evan, was prompt, efficient, and very knowledgeable about how best to clean my carpets, especially the various pet stains.
It was also a nice bonus that my bathroom tile was cleaned as well. It looks great!
I liked the pet repair part of the service & it smells good ,
Great job cleaning. Friendly service.
Thanks for the service, Cesar was friendly, knowledgeable and took care of our service. Thank you!
The guy that came was professional and fast
The scheduling process was easy. The texting to keep me up to date was easy. The text when he was on the way was easy. The carpet cleaning was well done and done quickly and the prices were about the same as everyone else's. It's only been one day but am optimistic that the stains won't come back because of the top-notch equipment that was used. My only complaint was that I couldn't understand hardly anything on the voice mail when the person at the office called me. Speak plainly and slow down!
Great experience all around
This was our first time with Zerorez. We are extremely disappointed in how are carpet looks, it is literally the same as before the treatment...with one exception. There is now a “mystery stain” that was not present before Saturday. We think it may be where the cleaning equipment laid before being put away. All we know is it wasn’t there before, and it took longer to dry. It is right in plain sight where the living room and foyer meet. Not exactly the first thing I prefer people to notice when coming to our home. I would appreciate the opportunity to show you our carpet, it would be quite easy to show you where not all the new stain is, but also how it isn’t cleaner period. This was nothing for us but a major inconvenience and a waste of $150.00, not to mention an extra stain we didn’t want. Please call me at your earliest convenience, I’ve already left a voicemail yesterday (Sunday September 8th, 2019). I may be reached at: Phone number removed. I am looking forward to hearing from you as well as a fair resolution in this matter.
Thank you,
Name removed
1908 Hanover Drive
Richardson TX 75081
I got my carpet cleaned on Saturday and the young man that cleaned my carpet was so nice and so respectful. He really wanted to make sure that I was pleased with the service that he did. I was pleased. He could only do so much.
Tech took his time and did a very good job carpets are clean
My carpet looks great. He was very informative and did a great job!
I like that the carpets smell better even though I have 3 cats. And the cleaning doesn't hurt my pets.
Service
Your Rep did a very good job on a “challenging” carpet. He was on time, polite, listened to what we wanted and we were able to agree on the necessary treatment to get the desired results. We are very happy with the outcome!
Very dependable and efficient. Did a great job!
Always cleans well with no soap residue
No thank you! Great job
I made a bad assumption. Why charge me a carpet cleaning fee when you didn't clean the carpet AND the rug underneath. This is not the tech's fault. He was amazing. I'll rethink what is cleaned next time.
Very happy with your services and Jeremy was super great!!! All questions answered and the results are exceptional
It works well. My carpet is clean. The tech missed some spots because he was rushing. He came really late and it was a Friday night so he was probably trying to hurry up and get off work. Next time I will be the first appointment.
Easy and fast service! I enjoy that you don't have an overwhelmingly strong or present "chemical" smell. Thank you for creating something that I feel confident purchasing!
They did a good job
Evan did an awesome job. He was careful with corners and put plastic under chair legs and didn't ding my baseboards. Also, very personable. I've used Zerorez for years, but this was the best job ever because of Evan.
The tech was prompt and did a very good job. Was able to remove the stains in my office area.
Will most likely use Zerorez next time.
Cesar was timely, informative and friendly.
The carpet was cleaned very well by a nice technician and the follow up communication was thorough. Thank you!
Zerorez was simple to book through the online portal. The technician was careful, pleasant and courteous. Our carpet and rugs are clean. Yea!
Extremely efficient in getting a white carpet clean
Very professional cleaners