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based on 83930 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything
Bait and switch. Charged $500 for one room. Spreading the word everywhere I can.
Pricing is misleading. Different techs quote wide ranging prices for spot treatments. Some techs are not trained well and your carpet is wet for two solid days. Carpet looks fine when wet however spots appear when dry after tech has gone.
No scent and the people who come and do the work really want to do a good job.
Great job Nice guy
The professionalism, thoroughness, and results of the service.
Everything looks great including the grout in the bathroom. They arrived on time and were out quickly.
Technicians are hard working and friendly. Results are incredible!
Courteous, professional technician! I like the fast-drying and environmentally safe cleaning!
The representative I had Adrienne was very professional and wanted to be sure he did as good of a jib as he could .
Professional team member, punctual, did not feel pressured to add additional cleaning services.
I like that your product is chemical free
No chemicals used . They do a great job excellent service
So fast. Professional and friendly technician. Easy to make appointment. Great final result!
The quality, professionalism of the worker, are superb. He gave my house a fresh like new look. It is amazing. Thank you zerorez.
I love the results I get when using Zerores. My carpet is not as wet afterwards.
Great tech
I love Zerorez! I've used them in the last two cities I've lived in and my Dallas experience was equally good. It's hands down the best carpet and furniture cleaning service I've ever used. Recommend highly.
I can’t even tell you how amazed I was from Terrence who came in and cleaned the carpet. He was professional, so extraordinary and he went above and beyond. You really trained him well his personality shined through, I really really recommend zerorez because of him. Great employee.
Adrian, our technician, did a very good job. He was polite, hard working, and professional. It is too bad that the company lied to us at least twice and told us that the technician we requested was assigned and would be at our house at the assigned time.
This is the 2nd time the company did this. Both times they sent a new and inexperienced technician rather than the one we explicitly requested and was told was coming. The first time it happened, the technician was terrible. This time it worked out.
Got the job done!
The technician was on time, personable, professional and did a very thorough job. He even got out carpet stains from my dogs!!
Great technicians
Al was prompt, informative of entire process, completed in timely manner, protective of areas and very friendly. Great job.
Found carpet edges to still be dirty and a few more stubborn stains present.
Your techs were very knowledgeable and filled me in on the entire process. I really like the care in which they took in addressing each spot in the carpet and basically removing all of them. I also enjoyed watching the clear compartment that was attached to the suction hose and seeing all the dirt being removed from the carpet. I and now a forever customer. No more dal-worth for this family. I've recommended Zeroez to everyone I see since my carpet was clecned.
Our house is outside the service area so you have to have at least $500 worth of cleaning done in order for your team to come out. That is hard to suggest to everyone.
Also I had my tile cleaned and after the floors dried there were areas that looked dirtier than before with residue left over. I had to clean the floors for an upcoming party even though they had just been cleaned. I was still overall happy but could not give a 10.
Please send your drivers in a marked car- it is concerning to open the door to someone who is not in a car with the business you booked the service with. I have been told that you contract out your work and that could be why the driver was in an unmarker van. The work that he did was done well
You're always great. That's why I keep having you come back. However, the promotion you ran @ the time i booked my service promised free Ranger's tickets. No tickets yet.
How clean the carpets are