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based on 83930 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The individual who came out was professional and did a good job
Everything came clean,
Good work, but expensive when compared to other providers
You came at the time when it was convenient for us. The young man was very polite and helpful.
Thanks
!
Technician provided excellent service and was super friendly.
I always feel food about using Zero Rez because it FEELS clean & dries quickly.
We have been very please with the service and technicians.
Excellent service and excellent customer service skills by the technicians...
Stain came back in living room and on good carpet the track in front of the couch
came back darkened when dried - better if these two areas stayed clean after drying
The carpet stays clean so much longer.
The pet odor was not removed, it returned within 2 hours after the treatment. the extra charge should not be charged if the odor is not removed. The technician was pleasant and said the odor may not come out.
The first appointment time was not honored. When I telephoned, I was told it could be outside the time frame. I rescheduled the appointment for 8-10am the next day and should have received a phone call or text that the technician was on his way. I did not receive any notice. The technician arrived at 745am, before the 8-10am window.
Fast, on time and thorough service! We've used ZeroRez two times in the past two years and will definitely use you for all our floor cleaning needs in the future!
The work on my carpet was outstanding and I was very pleased. The technician were really professional and so friendly.
Our carpets looked great and the technician was great!
i feel like every time the quote i get over the phone is really low. then when they come out it's like another reason why it's a lot more money than I was originally told over the phone.
air duct cleaning - first none of this is a reflection on the tech who was here - Joseph. he was a positive. problem is your information about air duct clean identifies that ducts are videoed before and after. that was a key for me. confirmed by your office when I called. that did not happen and as a result I have no reference point as to condition of ducts before and after. can't say what kind of job you did because I do not know. Joseph did show me video from his phone of debris passing where he was at the equipment in the attic
When you finish a job one knows that it has been done with total excellence.
Very timely and did a great job making my carpets look like new!
Honest and recommend the best service for my needs and not what would make the most money.
Move furniture.
Great customer service, courteous and knowledgeable attendant, outstanding results.
The carpets come out all right . The tech didn't ask me if everything was alright , others techs have done better jobs and were more professional. And when I asked about the 100 sq ft of tile for free he said that the company wasn’t doing it anymore . Also , he pretty asked for a tip right out of the gate , And it made me feel uncomfortable . I have given tips before , but never had one say that they get tips if we feel they did a good job.
It may be time to look for new company .
Polite service people who worked hard to make the carpet looks as good as possible
they worked
Great service!
Grout should be paid more attention. The guy was good overall but you would have to tell him the spot where he needs to do twice.
Technician friendly and knew what he was doing. Did good job.
Very through, carpet looks like new! No harsh chemicals or odors, so I don’t get a headache. Reasonable prices 😊
They did a beautiful job on the carpets and were very accommodating with allowing my realtor to let them in, etc. They also explained in detail problem areas as well as what they did to clean them. In addition, they provided tips for those areas in the future.
My only disappointment was that I had the Moneymailer coupon for $33 per room/FREE tile cleaning up to 100sf/$50 restaurant gift card. The tile did not get cleaned as it was not noted on the order. I will wait to see if I actually receive a Gaucho Estillo gift card.
My nasty carpets are now so clean. They feel soft and clean under my bare feet. The technician was very knowledgeable and professional. I will definitely use this company again.