Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83908 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 21, 2019 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet was very clean and although I vacuumed two days before and then the morning of, he still got a lot of stuff out of my carpet. He was extremely professional and personable.

Report a concern   November 21, 2019 — Rated 10 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service person was professional and did an excellent job.

Report a concern   November 21, 2019 — Rated 10 out of 10 by Marylou Dillon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No harmful chemicals
Friendly, knowledgeable employees
Punctual
LaDarius took time evaluating my "challenged" spots and carefully explained the options

Report a concern   November 21, 2019 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I've used your services several times now and I usually can get a cleaning time scheduled in a couple of days. Your latest service technician Trevor did a clear explanation of cleaning procedures and recommendation of products needed for my carpets. He did a great job..
Thanks again.

Report a concern   November 21, 2019 — Rated 1 out of 10 by A.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Trevor came by to clean the carpet and tile flooring. He confirmed that the work is guaranteed and that I can call him if there are any issues. I was not present when he cleaning the tile, so when I went to the house the following day, I found several areas that were not cleaned properly and the grout was dirty and black. Since then, I have called and texted him several times and he has not returned my calls or responded to my text messages.

Please send someone to clean the area that were not cleaned. The flooring looks worse in many areas as part of the grout is white and part of it is black.

Report a concern   November 21, 2019 — Rated 10 out of 10 by Linda Kent. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Evan was very professional. He did a wonderful job on cleaning my carpet and an area rug. They look beautiful.

Report a concern   November 21, 2019 — Rated 10 out of 10 by Van Tinch Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Diante was very thorough and attentive. He did a fantastic job. Thanks!

Report a concern   November 21, 2019 — Rated 8 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

No additional comments

Report a concern   November 21, 2019 — Rated 10 out of 10 by A.S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service. Carpet was cleaned very well. Service man was polite, efficient and not pushy about selling products. We will definitely hire them in the future.

Report a concern   November 21, 2019 — Rated 10 out of 10 by M.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and quality of work

Report a concern   November 21, 2019 — Rated 10 out of 10 by P.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality of service, professionalism

Report a concern   November 21, 2019 — Rated 10 out of 10 by Debra Baker Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and great product! Once you use them you will never go back to another type of cleaning service!

Report a concern   November 20, 2019 — Rated 10 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was friendly, knowledgeable and professional. Very pleased with the results.

Report a concern   November 20, 2019 — Rated 10 out of 10 by David Shanahan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great job Fabian!

Report a concern   November 20, 2019 — Rated 10 out of 10 by L.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I loved CJ. I told him my budget and he cleaned all he could for the budget I gave him, and came in a bit under. Apparently I have a boy dog that hikes his leg everywhere I can't even see until CJ showed me what boy dog was doing. The whole house has a fresher smell and feel since Xerox cleaned the carpets.

Report a concern   November 20, 2019 — Rated 10 out of 10 by Leslie Wingo Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They really wanted our carpets to be clean the right way. Took their time and very knowledgeable about what would be best to clean our carpets. Made them look new again!

Report a concern   November 20, 2019 — Rated 10 out of 10 by Liz Dowling Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Employees showed up on time (early even! they called to make sure this was ok!), they were very polite, professional, quiet (I work from home and have teleconferences daily - they didn't interrupt me at all!), and fast. I will absolutely be using them again in the future.

Report a concern   November 20, 2019 — Rated 10 out of 10 by Cami Gorsky Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I felt like the man who did our job was very dedicated and worked all day very hard. We have a large house and he did a fabulous job. We went over all the room prior and after the job. I couldn't have been happier with the work done and at the very last minute as well. I'm so mad at myself because I can't remember the man's name! He deserves recognition. I requested his name when I got a email but it wasn't provided. I wanted to give him a tip. So If anyone reads this, I would love the information. Thank you, Cami Gorsky, a very happy client.

Report a concern   November 20, 2019 — Rated 10 out of 10 by Gary White Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All spots are gone! Great customer service too. Thanks Randy

Report a concern   November 20, 2019 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was superb! He was extremely professional, courteous and respectful of me and my home. He was efficient in his work and kept me well informed at every turn.

Report a concern   November 20, 2019 — Rated 8 out of 10 by D.E. Zerorez Dallas/Ft. Worth
What could we do to improve?

I would like the carpet to dry faster. I'm not sure you can do much about that.

Report a concern   November 20, 2019 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job. Will continue to use.

Report a concern   November 20, 2019 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Charles the technician we’ve used twice and really really like him

Report a concern   November 20, 2019 — Rated 10 out of 10 by Margaret Mulcahy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

our technician did an excellent job! thank you!

Report a concern   November 20, 2019 — Rated 10 out of 10 by Lewis Johnson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thanks for a job well done. Your Tech did an excellent job.

Report a concern   November 20, 2019 — Rated 3 out of 10 by A.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was up charged on everything that I originally signed up for and given an estimate.

Thanks

Report a concern   November 20, 2019 — Rated 0 out of 10 by W.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I’m not happy with the turnout of the carpets! There was still small pieces of debris on the carpet. Normally when our carpets get cleaned you can tell by looking at them, they look brighter, smell refreshing and feel plush to the touch. I got none of that when I came home after they were done. If my husband would Not have told me they were done I would have never known. Very disappointing
Now the kitchen tile on the other hand looks amazing and he did a great job!

Report a concern   November 20, 2019 — Rated 10 out of 10 by T.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very quick, professional service. Great results and fresh scent! Will use again.

Report a concern   November 20, 2019 — Rated 10 out of 10 by Chris Cameron Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It's safe and effective without the chemicals. Zerorez has very professional techs.

Report a concern   November 20, 2019 — Rated 10 out of 10 by Sue Teese Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Oscar was very professional and responsive . Our carpet and rug look great!! Thank you for getting us in before the holidays.
Sue Teese


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