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based on 83908 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like how clean everything looks and feels
Taylor did an awesome job. The service was great. It is super easy to make an appointment.
No extra chemicals use.
I like that the technician was very knowledgeable and Was eager to educate customer and I love that the products are chemical free.
Not a thorough job by employee. I think your technology is not suited to older carpets, with heavier traffic wear. But I'ved hand cleaned many individual spots and had better results, so I know it can be cleaned better. Doesn't look much better than before. You can see some areas where he only ran the machine in a straight line, but didn't cover the width of the area that needed to be cleaned. In some areas, looks like the machine may have deposited dirty water. Spots that weren't there before.
Quality of cleaning has been disappointing on last two visits.
We had our tile and grout cleaned. The serviceman you sent first, Stephen, cleaned to a level of about 50%. As he was leaving, he said it would look better after it dried. I did not. It looked mottled. In some places it looked worse than before it was cleaned. In addition, we later learned, Stephen did not properly seal the floor.
For the call back we got a young man named Justin. He was excellent. He worked hard, communicated well and actually met our expectations (which had been set by your tech named Tristan).
We appreciate that Zerorez "made it right", but why did you put us through the aggravation in the first place? If Justin had come the first time, the rating would have been 9 or 10.
The carpets look so clean and smell soooo much better.
excellent service. Technician was thorough and very professional
Hey...did a great job. Thanks. Don't have Facebook so cannot comment on Facebook like the service guy asked of me.
There were a few spots on our tile that were completely missed. Very noticeable when everything dried.
The tech was able to get all of the spots out of my carpet. When he was finished with the carpets they looked new and was soft to walk on. I also had them clean my sofa and two chairs. The colors in the upholstery were fresh and bright again. The tech was very through and cleaned up before he left. I will use Zerorez again.
The tech that cleaned our carpets Saturday was excellent.
No chemicals;dependable service
Generally good work. The only exception is there is a large stain in the master bedroom they didn't remove.
Friendly, attentive staff and excellent job onsite!
Gentleman who cleaned the carpets seemed to really care about the quality of his work. Very professional.
Technicians were awesome! Very professional and respectful. They did a wonderful job.
Very pleased.
Thank you
The carpet is cleaned well. Coffee stains came out. Technician was very friendly and very informative. He did a great job.
Very pleased with the finished product and the great employee.
On time, excellent job
Tristan was outstanding! He was thorough courteous and professional.
Prompt service, treating my home like it's THEIR home, carefully explaining every step of the process, and thoroughly cleaning and following up afterwards before leaving.
I like the reliability, ease of scheduling, the friendly cleaners, and above all the honesty that comes with the Zerorez name and product.
I thought the price was quite high. I came in under the $99 three room special, but the pet treatment was expensive, which would be fine but it kind of made it smell worse in the master bedroom. I really don't want to pay even more to get it clean. However the kitchen tile is great.
Charles was excellent. He arrived on time and was ready to work. He was professional and timely. My carpets look amazing!!! Thank you.
It is a great quick service!
I received a call that the technician was on his way. He arrived on time and was so friendly and knowledgeable.

Great product and that is why we have used Zerorez for years! Service people are great!