Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83908 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 26, 2019 — Rated 10 out of 10 by Carolyn Williams Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great product and that is why we have used Zerorez for years! Service people are great!

Report a concern   November 26, 2019 — Rated 9 out of 10 by Carol Garcia Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like how clean everything looks and feels

Report a concern   November 26, 2019 — Rated 10 out of 10 by Dede Sifford Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Taylor did an awesome job. The service was great. It is super easy to make an appointment.

Report a concern   November 26, 2019 — Rated 10 out of 10 by H.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No extra chemicals use.

Report a concern   November 25, 2019 — Rated 10 out of 10 by tamera lockett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that the technician was very knowledgeable and Was eager to educate customer and I love that the products are chemical free.

Report a concern   November 25, 2019 — Rated 0 out of 10 by M.E. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Not a thorough job by employee. I think your technology is not suited to older carpets, with heavier traffic wear. But I'ved hand cleaned many individual spots and had better results, so I know it can be cleaned better. Doesn't look much better than before. You can see some areas where he only ran the machine in a straight line, but didn't cover the width of the area that needed to be cleaned. In some areas, looks like the machine may have deposited dirty water. Spots that weren't there before.

Report a concern   November 25, 2019 — Rated 7 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Quality of cleaning has been disappointing on last two visits.

Report a concern   November 25, 2019 — Rated 8 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

We had our tile and grout cleaned. The serviceman you sent first, Stephen, cleaned to a level of about 50%. As he was leaving, he said it would look better after it dried. I did not. It looked mottled. In some places it looked worse than before it was cleaned. In addition, we later learned, Stephen did not properly seal the floor.

For the call back we got a young man named Justin. He was excellent. He worked hard, communicated well and actually met our expectations (which had been set by your tech named Tristan).

We appreciate that Zerorez "made it right", but why did you put us through the aggravation in the first place? If Justin had come the first time, the rating would have been 9 or 10.

Report a concern   November 25, 2019 — Rated 10 out of 10 by S.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets look so clean and smell soooo much better.

Report a concern   November 25, 2019 — Rated 10 out of 10 by M.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

excellent service. Technician was thorough and very professional

Report a concern   November 25, 2019 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Hey...did a great job. Thanks. Don't have Facebook so cannot comment on Facebook like the service guy asked of me.

Report a concern   November 25, 2019 — Rated 8 out of 10 by L.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

There were a few spots on our tile that were completely missed. Very noticeable when everything dried.

Report a concern   November 25, 2019 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was able to get all of the spots out of my carpet. When he was finished with the carpets they looked new and was soft to walk on. I also had them clean my sofa and two chairs. The colors in the upholstery were fresh and bright again. The tech was very through and cleaned up before he left. I will use Zerorez again.

Report a concern   November 25, 2019 — Rated 10 out of 10 by F.M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech that cleaned our carpets Saturday was excellent.

Report a concern   November 25, 2019 — Rated 10 out of 10 by L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals;dependable service

Report a concern   November 25, 2019 — Rated 8 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What could we do to improve?

Generally good work. The only exception is there is a large stain in the master bedroom they didn't remove.

Report a concern   November 25, 2019 — Rated 10 out of 10 by M.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, attentive staff and excellent job onsite!

Report a concern   November 25, 2019 — Rated 10 out of 10 by Karen Lewis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Gentleman who cleaned the carpets seemed to really care about the quality of his work. Very professional.

Report a concern   November 25, 2019 — Rated 10 out of 10 by N.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians were awesome! Very professional and respectful. They did a wonderful job.
Very pleased.

Report a concern   November 25, 2019 — Rated 10 out of 10 by T.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thank you

Report a concern   November 24, 2019 — Rated 10 out of 10 by Holly Dippel Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet is cleaned well. Coffee stains came out. Technician was very friendly and very informative. He did a great job.

Report a concern   November 24, 2019 — Rated 10 out of 10 by James LaBarba Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very pleased with the finished product and the great employee.

Report a concern   November 24, 2019 — Rated 10 out of 10 by P.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, excellent job

Report a concern   November 24, 2019 — Rated 10 out of 10 by Krista Davis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tristan was outstanding! He was thorough courteous and professional.

Report a concern   November 24, 2019 — Rated 10 out of 10 by Lisa Taylor Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt service, treating my home like it's THEIR home, carefully explaining every step of the process, and thoroughly cleaning and following up afterwards before leaving.

Report a concern   November 24, 2019 — Rated 10 out of 10 by Lisa Garcia Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the reliability, ease of scheduling, the friendly cleaners, and above all the honesty that comes with the Zerorez name and product.

Report a concern   November 24, 2019 — Rated 6 out of 10 by M.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I thought the price was quite high. I came in under the $99 three room special, but the pet treatment was expensive, which would be fine but it kind of made it smell worse in the master bedroom. I really don't want to pay even more to get it clean. However the kitchen tile is great.

Report a concern   November 23, 2019 — Rated 10 out of 10 by B.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Charles was excellent. He arrived on time and was ready to work. He was professional and timely. My carpets look amazing!!! Thank you.

Report a concern   November 23, 2019 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It is a great quick service!

Report a concern   November 23, 2019 — Rated 10 out of 10 by L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I received a call that the technician was on his way. He arrived on time and was so friendly and knowledgeable.


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