- Phone: (214) 372-5326
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based on 83814 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Brandon did a Great job!!! Very Good Customer Service too!!
The technician was on time and very pleasant, which was great. However, there are notable stains left both on our stairs and in one of the communal rooms. He was in and out quickly and very courteous, but when I went over the affected areas with our handheld carpet cleaner, I still got significant dirt out of the carpet in these areas. I wonder if he had taken a bit more time if the area would have been cleaner.
Fast and efficient
Appreciate showing up on time, being courteous and professional, explain what will be done etc.
Always happy with the results with carpet and vent cleaning. Also, use the coupons to make it more affordable. 😊
Very good work done.
The technician from Zeroez did a great job!! He explained what problem areas he would take care of and went right to work. He arrived during the time line we requested and finished up about an hour later. We’ll be calling again for another cleaning in the future!
The technician was courteous and professional. The carpets were cleaned well and am happy with the results.
Zero Rez is easy and quick to book, and the carpet cleaning is the best I’ve used
It is easy to book an appointment. The tech was very friendly and did not try to upsell. And most importantly, the carpets look great.
THE SERVICE MAN WAS GREAT. IM HAPPY!!
The work was on time and the product used has a fresh citrus smell
Julian, is full of knowledge and a great help to the customer to find out what treatment you need for your carpets.
Get the stains out the first time. Not leave carpet feeling crunchy.
Jay was prompt, cordial and very knowledgable about the services we needed. He called to let us know his ETA and texted us upon his arrival. He assessed the house and immediately started the process, completing the areas of concern in just about an hour. He provided clear care instructions and gave us some tips to treating the areas that were of concern. A great experience!
The person that came out was very professional and friendly and also did an awesome job.
The tech was great and very knowledgeable. The carpets were fluffy and bright again.
I am very pleased with our carpet cleaning over the weekend. I really like that the cleaning products are safe for kids and animals.
The products or top notch.very satisfied with everything. Service was fantastic it looks great. Very pleased
I think that Zerorez does a great job with cleaning my carpets. I have been using them for several years and am always satisfied. With this service, I was especially happy with the technician, Jesse, who was friendly, courteous, and professional.
Very quick snd easy sign up process and the overall outcome was spectacular!
Very professional staff. Did a great job. They did have to come back, but completed the task to my liking and once again very professional. Thank you!
Greta job. Timely and professional.
In every room you have a suggestion for an UPGRADE to add more services to the bill. I must have had 15 questions about adding new services to my bill.
The last appointment you left a huge spot on my carpet and you did take out the spot this time. That service should never be offered to your customers as it was very expensive and did not take out the stains in the carpet.
Luke was great very professional and efficient.
The website said all booked services during that week would receive 4 free Texas Rangers tickets, but it’s been radio silence regarding that matter. If you are going to advertise something like that there needs to be communication regarding that matter.
No harsh chemicals
Efficient, no sales job when the tech came to the house. Didn’t try to sell us other products. Kept us informed about what time the tech would be at the house and even though the tech was running behind, we were informed.
Very late for appointment made well in advance. Dispatch called at 9am to say they would arriving closer to 10am at the end of the 8-10am appointment window. Tech texted at 1030am saying he was 40 mins from arriving. By the time he arrived and started it was 1145 - almost 2 hours late. My valuable weekend morning was wasted. Asked for a discount and was told he could not do that. Also paid 30% more than the special rate after $35 in extras fees.
Experience was way below what I expected.
Slow down and listen to your customer and do your best for them.
I had already moved out before the cleaning. The technician who did my job was professional, courteous, and very helpful over the phone. My landlady said the carpets looked great, so it sounds like he did an excellent job!
Prompt communication, very concise and efficient.
Pleasant service.