Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83411 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 21, 2025 — Rated 10 out of 10 by Laura Hern Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly knowledgeable technician. On time, pleasant, conscientious, knew what he was doing, was quick and thorough

Report a concern   April 21, 2025 — Rated 10 out of 10 by K.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very quick turn-around and professional service.

Report a concern   April 21, 2025 — Rated 10 out of 10 by Karen Bell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service! Technician went above & beyond to make sure we were satisfied! Would highly recommend!

Report a concern   April 20, 2025 — Rated 10 out of 10 by P.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It works without the circular scrubbing

Report a concern   April 20, 2025 — Rated 5 out of 10 by S.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Jessy was EXTREMELY polite and was gentle with the walls, using covers and not slinging anything around. While he did work hard, we found that he overlooked all the crevices between the cushions, we checked everything after the sofas were dry and found that these areas where still quite dirty and a good amount of dirt and crumb debre was still present. It was not up to the standard I was expecting.

Report a concern   April 20, 2025 — Rated 10 out of 10 by Derrick Petersen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used Zerorez for over 10 years and have had nothing but great results. Technicians are always friendly and great to work with.

Report a concern   April 20, 2025 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good man good job

Report a concern   April 20, 2025 — Rated 10 out of 10 by Martha Morton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Knowledge reliability and quality of work.

Report a concern   April 20, 2025 — Rated 10 out of 10 by Tatiana Miller Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly and curtious staff

Report a concern   April 20, 2025 — Rated 10 out of 10 by Marla Ogdee Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician was amazing. He was so knowledgable and really educated me on carpet cleaning. The professionalism and customer service was top-notch. And, most importantly, the floors before and after result were fantastic.

Report a concern   April 20, 2025 — Rated 10 out of 10 by Pamela Hayes Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean and safe

Report a concern   April 20, 2025 — Rated 10 out of 10 by Melinda Sumurdy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

He was absolutely wonderful!!! Communicative, professional and my carpets look awe!

Report a concern   April 19, 2025 — Rated 10 out of 10 by K.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My tech was friendly and knowledgeable. He took time to clarify my options and find the best one for my needs.

Report a concern   April 19, 2025 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly service and did a great job!

Report a concern   April 19, 2025 — Rated 6 out of 10 by T.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

you advertised, even on radio, 3 rooms for one price, no disclaimers !!. when tech got here, and did review then it's a different price, doubled!! THE TECH WAS GREAT NO PROBLEM WITH HIM DID A GOOD JOB. I don't mine praying for good service, have used you guys for many years, but I don't like the bait and switch tactic. Going to look around next time.
TD

Report a concern   April 19, 2025 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dee, the young man who came out, was very professional and friendly. He did a wonderful job.

Report a concern   April 18, 2025 — Rated 10 out of 10 by K.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We really liked the service and would highly recommend this to friends

Report a concern   April 18, 2025 — Rated 10 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech person is professional and pleasant. Cleaning was done fast and effective.

Report a concern   April 18, 2025 — Rated 5 out of 10 by K.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

First cleaning, we had caused a very strong odor in a bedroom. Technician came back out to try to rectify and it did not work and we are now spending three times as much as the original carpet cleaning to get it taken care of. Contacted management for Discount and told nothing could be done.

Very disappointing considering the business we’ve give to you in the past.

Report a concern   April 18, 2025 — Rated 10 out of 10 by Dale Moore Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Kevin was prompt and did a very good job.

Report a concern   April 18, 2025 — Rated 10 out of 10 by Andrea Bailey Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have always been satisfied with the quality of work from Zeroez technicians.
They all have been friendly and helpful.

Report a concern   April 18, 2025 — Rated 0 out of 10 by C.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We have used zero rent for more than 10 years. The service is usually great. I’ve never spent more than $160 to have the same three rooms done. The technician up sold my husband a bunch of stuff we didn’t truly need, and our bill was over $600. I gotta go shopping for a new carpet cleaner, because you all ripped us off unnecessarily. We are senior citizens on Social Security and wish we didn’t have to do this.

Report a concern   April 18, 2025 — Rated 10 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals used.

Report a concern   April 17, 2025 — Rated 10 out of 10 by B.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets look great. Thanks!

Report a concern   April 17, 2025 — Rated 6 out of 10 by R.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

could not do upstairs rooms because hose was not long enough.

Report a concern   April 17, 2025 — Rated 10 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Caesar was done very quickly and thorough
In his cleaning!!!

Report a concern   April 17, 2025 — Rated 10 out of 10 by B.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I had Joe come over to clean my carpets he is simply amazing 🤩 carpets look great he is very fast and professional and I couldn’t be happier with how clean my carpet is now will definitely be calling zerorez back in the future

Report a concern   April 17, 2025 — Rated 10 out of 10 by G.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians were courteous and professional. They did a good job.

Report a concern   April 17, 2025 — Rated 6 out of 10 by L.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

No arriving within the schedule time frame. I had to call the call center why the technician was late. It took sometime to get a call back with an update . Since I was unable to reschedule for another day. I had to call a relative to be at the house to meet the technician.

Report a concern   April 17, 2025 — Rated 10 out of 10 by B.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very clean process, no chemicals used in the process of cleaning the carpets. They did a good job.


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