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based on 83411 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
When the carpet dried, it did not look like it had been cleaned.
I have used Zeroez several times and have always gotten good results. The technicians are always professional, courteous and friendly. It is very easy to book online and they always show up when they say. They also offer a wide array of services. They are definitely my go to carpet cleaners
John did a great job. Thorough and knowledgeable.
The gentleman who did service at my home this week was awesome. He looked at what I have that needed to be cleaned. He did such a great job and did everything possible to make this service awesome! Just like every technician has from your company. He was able to understand what I needed and went to work right away. Don't know who interviews your hires. But they do a amazing job finding awesome people. In my 43 years in retail I wish I would have had the new hire skills they have. Thanks so much for your interview skills!
Following my service, my 10 year old carpet looks so fresh and clean. The technician was also able to get most of a red wine stain out of my upholstered recliner. Unless you were looking you wouldn’t notice it. I highly recommend this service!
I don't think your method of carpet cleaning should be recommended for light colored carpets.
Spots were not able to be removed and some of the light dingyness not lightened. The reason given was that after all it is that it is almost white carpet. Afterwards I was able to get the spots out with a few granules of laundry soap and water to thoroughly rinse them.
I don't think I have overly high expectations, but maybe I do so I don't want to fault the technician. He did what he thought was supposed to work using the products and equipment he has. If anything, give him some tips to clean light carpets.
Please don't contact me. Thanks.
Ordered pet treatment. They jacked up the price $300 (bait & switch), which I paid, but the smell is still there.
Quick and professional
Good communication, quick and efficient
When you wash fabric with soap and water, but don't get all the soap out, it leaves the fabric feeling stiff. My carpet feels stiff like that, not soft. Since it took your representative a little over an hour to clean three bedrooms, a hall, and living dining area plus steam clean the grout in two bathrooms, I feel like it might have been a superficial job. Since the representative said he couldn't get the grout around the toilets as clean as other parts - which he did do a great job of cleaning - the dark spots are very obvious now.
They always do great work!
Always has the most helpful employees!
Thorough. Courteous. Professional. And what a clean!
The tech explained things clearly
Everything is clean and fresh. The professionals are friendly and helpful. Stains are gone.
Your prices are pretty high
Pleased with the service I received.
I wanted to add some upholstery service the day of the service. The technician didn’t have the appropriate tools to do that. I think any of your trucks should show up ready to do any of the services that you do offer
Thanks so much for the wonderful job done cleaning carpet in my home this week. My son had a small dog in the home before moving and I was afraid he had done some unknown things. I really appreciate when you're upfront and fair where you don't create issues but told me there was no damage and all I needed was a good cleaning. It looks good and smells fresh. Thank you!
They are prompt & very professional. Also he was very thorough in removing the stains. Thank you.
I didn’t like the huge hose that was dragged into my house. Thought the equipment would be smaller.
Great Job
Zerorez did a terrific job cleaning our 30 year old carpet that was very stained and smelled bad. It now looks new and smells fantastic. Their tech, Jaime was so professional and courteous. I am beyond impressed! We will definitely use them again and again.
I absolutely love the service that was provided to me.
Rep was professional and detail oriented. The couch cleaning turned out great!
I scheduled to have the carpets cleaned due to pet odor. The service person said he used the pet deodorizer, but the carpets smelled worse after cleaning them. I was out of town and expected them to be better but they were not. I don't know if cleaning them again would help.
The technician arrived on time and provided outstanding customer service
Wonderful customer service.
My two technicians were on time and very professional.
They gave me several recommendations to help with the cleaning.
They cleaned up the rooms very nice and would highly recommend them and will use them again as well!
Original spot is not significantly larger (4x) than it was before.

The service was top notch and the technician named Jesse 👌 was very polite and prepared for the job