Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83411 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 27, 2025 — Rated 10 out of 10 by S.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was top notch and the technician named Jesse 👌 was very polite and prepared for the job

Report a concern   April 27, 2025 — Rated 5 out of 10 by T.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

When the carpet dried, it did not look like it had been cleaned.

Report a concern   April 27, 2025 — Rated 10 out of 10 by Lia McCarty Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used Zeroez several times and have always gotten good results. The technicians are always professional, courteous and friendly. It is very easy to book online and they always show up when they say. They also offer a wide array of services. They are definitely my go to carpet cleaners

Report a concern   April 27, 2025 — Rated 10 out of 10 by T.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

John did a great job. Thorough and knowledgeable.

Report a concern   April 27, 2025 — Rated 10 out of 10 by Mike Crockett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman who did service at my home this week was awesome. He looked at what I have that needed to be cleaned. He did such a great job and did everything possible to make this service awesome! Just like every technician has from your company. He was able to understand what I needed and went to work right away. Don't know who interviews your hires. But they do a amazing job finding awesome people. In my 43 years in retail I wish I would have had the new hire skills they have. Thanks so much for your interview skills!

Report a concern   April 26, 2025 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Following my service, my 10 year old carpet looks so fresh and clean. The technician was also able to get most of a red wine stain out of my upholstered recliner. Unless you were looking you wouldn’t notice it. I highly recommend this service!

Report a concern   April 26, 2025 — Rated 0 out of 10 by V.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I don't think your method of carpet cleaning should be recommended for light colored carpets.
Spots were not able to be removed and some of the light dingyness not lightened. The reason given was that after all it is that it is almost white carpet. Afterwards I was able to get the spots out with a few granules of laundry soap and water to thoroughly rinse them.

I don't think I have overly high expectations, but maybe I do so I don't want to fault the technician. He did what he thought was supposed to work using the products and equipment he has. If anything, give him some tips to clean light carpets.

Please don't contact me. Thanks.

Report a concern   April 25, 2025 — Rated 4 out of 10 by D.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Ordered pet treatment. They jacked up the price $300 (bait & switch), which I paid, but the smell is still there.

Report a concern   April 25, 2025 — Rated 10 out of 10 by Claude Judd Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and professional

Report a concern   April 25, 2025 — Rated 10 out of 10 by Toni Kline Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good communication, quick and efficient

Report a concern   April 24, 2025 — Rated 2 out of 10 by L.A.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

When you wash fabric with soap and water, but don't get all the soap out, it leaves the fabric feeling stiff. My carpet feels stiff like that, not soft. Since it took your representative a little over an hour to clean three bedrooms, a hall, and living dining area plus steam clean the grout in two bathrooms, I feel like it might have been a superficial job. Since the representative said he couldn't get the grout around the toilets as clean as other parts - which he did do a great job of cleaning - the dark spots are very obvious now.

Report a concern   April 24, 2025 — Rated 9 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They always do great work!

Report a concern   April 24, 2025 — Rated 10 out of 10 by Zack Guerra Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always has the most helpful employees!

Report a concern   April 24, 2025 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thorough. Courteous. Professional. And what a clean!

Report a concern   April 24, 2025 — Rated 10 out of 10 by B.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech explained things clearly

Report a concern   April 24, 2025 — Rated 10 out of 10 by R.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything is clean and fresh. The professionals are friendly and helpful. Stains are gone.

Report a concern   April 24, 2025 — Rated 8 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

Your prices are pretty high

Report a concern   April 24, 2025 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Pleased with the service I received.

Report a concern   April 24, 2025 — Rated 7 out of 10 by B.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

I wanted to add some upholstery service the day of the service. The technician didn’t have the appropriate tools to do that. I think any of your trucks should show up ready to do any of the services that you do offer

Report a concern   April 24, 2025 — Rated 10 out of 10 by Audrey Carter Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thanks so much for the wonderful job done cleaning carpet in my home this week. My son had a small dog in the home before moving and I was afraid he had done some unknown things. I really appreciate when you're upfront and fair where you don't create issues but told me there was no damage and all I needed was a good cleaning. It looks good and smells fresh. Thank you!

Report a concern   April 24, 2025 — Rated 10 out of 10 by Carolyn Jensen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They are prompt & very professional. Also he was very thorough in removing the stains. Thank you.

Report a concern   April 23, 2025 — Rated 8 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

I didn’t like the huge hose that was dragged into my house. Thought the equipment would be smaller.

Report a concern   April 23, 2025 — Rated 10 out of 10 by Greg Phillips Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Job

Report a concern   April 23, 2025 — Rated 10 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez did a terrific job cleaning our 30 year old carpet that was very stained and smelled bad. It now looks new and smells fantastic. Their tech, Jaime was so professional and courteous. I am beyond impressed! We will definitely use them again and again.

Report a concern   April 23, 2025 — Rated 10 out of 10 by P.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I absolutely love the service that was provided to me.

Report a concern   April 23, 2025 — Rated 10 out of 10 by Amy Wilson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Rep was professional and detail oriented. The couch cleaning turned out great!

Report a concern   April 23, 2025 — Rated 0 out of 10 by G.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I scheduled to have the carpets cleaned due to pet odor. The service person said he used the pet deodorizer, but the carpets smelled worse after cleaning them. I was out of town and expected them to be better but they were not. I don't know if cleaning them again would help.

Report a concern   April 23, 2025 — Rated 10 out of 10 by C.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician arrived on time and provided outstanding customer service

Report a concern   April 22, 2025 — Rated 10 out of 10 by E.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Wonderful customer service.
My two technicians were on time and very professional.
They gave me several recommendations to help with the cleaning.
They cleaned up the rooms very nice and would highly recommend them and will use them again as well!

Report a concern   April 22, 2025 — Rated 0 out of 10 by M.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Original spot is not significantly larger (4x) than it was before.


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