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based on 83878 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was excellent and the crew was awesome.
The technicians were professional
Good service
Great employee
The tech was not on site long enough to do a deep clean. I felt my carpets would have had a better outcome if I did them myself.
Also very disappointed that the hand held unit to pay via credit card immediately asks you for gratuity! Then sets predetermined denominations? EXTREMELY RUDE experience for your customers. Gratuity is earned and should NEVER be expected! Your customers feel pressured to proved a tip regardless of service to avoid any animosity or to be questioned.
Lastly techs should never under any circumstances ask to use the customers restroom. This is disgusting!! At a very serious time of Covid, that’s the last thing I want in my home is someone else’s bathroom germs. Needless to say my housekeeper was not available immediately so therefore I had to clean the entire restroom myself. Beyond gross!!!
Excellent service and results.
Always on time! Very dependable and have always really liked the technicians they send. A very pleasant experience.
Excellent customer service and great service for my carpet
i like how clean the carpet looks after getting it cleaned. Charles was the best!!
Seth works hard to make sure things are done correctly.
I paid $400 for you all to clean the carpets in my house and even agreed to the up charge for pet stains, and not even 48 hours later the stains have resurfaced.
The last cleaning we had with you all at least lasted about 4 months before anything resurfaced. This time was clearly not the same quality.
I have called the office and requested a technician return to my house this week to fix the issue, and depending on the outcome, I will reevaluate my score.
Everything....from the amazing communication to the great service!
Fabian did a fabulous job.
Good service, great results and great people
I'm probably your greatest fan. Have recommended you to my mom and now my sister lives in Duncanville but she can't seam to get hold of anyone. I've been bragging to everyone on you guys so please give her the same testimony. I'm your greatest fan!!!
We have new carpet and an unfortunate accident with the roomba... the carpet was purchased treated, so didn't want to introduce any additional chemicals into the scenario. Light Carpet was restored to it's original luster, can't tell any cleaning was done.
The technicians always do a thorough job; scheduling appointment that met our needs was easy.
professional service was provided in a timely manner- thank you
In one of my bedrooms you can actually see where the tech swept the cleaner and where he missed. I’d like it fixed
great service - very professional - on time
Very efficient! Tech was in & out in about an hour!
Excellent results. I have already recommended your services to others. It would be nice if you offered another person to move furniture for impaired seniors like me. I had to get my out of town children to come do that part. The one man you sent was very nice and did great working the machine. No complaints. My carpet looks like new!
The product that you use is wonderful. The person that cleaned my rug was courteous and informative.
I love the Efficacy and how clean my carpet is when finished. I also love the reliability & prestige and honesty.. that Zero Rez .. shows.
Thanks. Zerorez!! 😃
Ms. L. Williams
Collin our tech was on time & very professional. He explained the process and performed his job very well.
Great service, job well done.
The Tech was great! He did a walkthrough with me, so I could show him each room and any that needed special attention. He then did a follow up to advise me on the state of each carpeted room and provided suggestions to maintain them.
Loved his professionalism
You need 10 more like him!
Very good customer service and digital communication. The service person was extremely polite and helpful.
Professional and courteous.
The technician was great and very professional, took time to answer my questions and explain everything to me, I was very happy when he left because the main room I was concerned about looked great, however, as the day went on, the tile that had been treated dried with some large sticky spots on it and looked very dull , to the point that I cleaned it myself with a rag and got the shine back. Also, the rug we had cleaned dried with a dingy look to it. I cleaned part of the rug myself with a hand held cleaner and lightened it back to the original color considerably. I tried Zerorez because I liked the no chemical idea, but I don’t feel like it cleaned well at all. Again, no complaints about the technician, I gave a great Facebook review and I don’t plan to change it, but since I got his request I wanted to give my honest feedback. Thank you
We had an awesome first-time experience with Zerorez! Technician arrived right on time and was professional and quick. We had originally thought we'd have to replace the carpet but it now looks brand new! Thank you, Zerorez!