Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83878 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 16, 2020 — Rated 10 out of 10 by B.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue to attract dirt. Makes carpet look new again.

Report a concern   December 16, 2020 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great work and courteous staff and technicians. Have used them twice previously and will use them again.

Report a concern   December 16, 2020 — Rated 10 out of 10 by A.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician was amazing, honest and did a really great job. As always zerores did not disappoint me

Report a concern   December 16, 2020 — Rated 10 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets are very clean and not wet.

Report a concern   December 16, 2020 — Rated 10 out of 10 by S.M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technitian and helper were polite and informative about all our questions and concerns. They did a great job and professionalism.
Thanks for tour hard work, the carpet looks really good.
Thanks

Report a concern   December 16, 2020 — Rated 10 out of 10 by Art Herritage Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome service from start to finish!

Report a concern   December 16, 2020 — Rated 10 out of 10 by Cyndie Darling Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service tech was very polite and professional. The carpet was very clean and no chemical smell.

Report a concern   December 16, 2020 — Rated 2 out of 10 by J.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

It took three times of the same tech coming out and my floors are still not right. After the second time I was told that a supervisor would be coming out with the tech, that didn't happen. To say I'm disappointed is an understatement. I've wasted too much time and mone. I will not use Zerorez again. You would think after the 2nd time, a supervisor would come out and take a look at things or just refund me.

Report a concern   December 16, 2020 — Rated 10 out of 10 by Paula Lombardo Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My kitchen tile looks like brand new!

Report a concern   December 16, 2020 — Rated 10 out of 10 by G.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and efficient

Report a concern   December 16, 2020 — Rated 9 out of 10 by Larry Buck Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We had Zerorez clean pew cushions in our church which haven't been cleaned in 20 years. While some faded spots till show the stains were removed and they appear to be cleaner and brighter.

Report a concern   December 16, 2020 — Rated 10 out of 10 by Cecelia Levings Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean steam no chemicals

Report a concern   December 16, 2020 — Rated 10 out of 10 by B.L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional. Great service. On time. Met all of my expectations.

Report a concern   December 16, 2020 — Rated 8 out of 10 by E.O. Zerorez Dallas/Ft. Worth
What could we do to improve?

The young man who cleaned our carpet and rug was very kind and respectful. Great service there! He said he could get the stains out, but they are still there. $150 for the rug to still be stained. I understand that sometimes they cannot get them out, but that’s a lot of money to figure that out.

Report a concern   December 16, 2020 — Rated 0 out of 10 by M.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Never showed back up on Friday to reclean my sofa after leaving it with massive black stains all over it.

Report a concern   December 16, 2020 — Rated 8 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Good job.

Report a concern   December 16, 2020 — Rated 10 out of 10 by Dottie Stewart Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that it is high pressure water cleaning, rather than soap that leaves residue on the carpeting.

Report a concern   December 15, 2020 — Rated 10 out of 10 by Terell Jones Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet look brand new and they are really clea. The process was easy. Thanks for everything

Report a concern   December 15, 2020 — Rated 10 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dries quickly.

Report a concern   December 15, 2020 — Rated 10 out of 10 by Zina Labkin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We had an awesome experience with Zerorez carpet cleaning company, the team member answered all of my questions & concerns regarding the process and the company.

Report a concern   December 15, 2020 — Rated 10 out of 10 by Thad Joseph Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your services are, as promised! I've used your company twice and both visits were done professionally, no wasting time, and and great job with our carpet...we purchased house almost two years ago with the knowledge of changing the existing carpet and change some wood floors. Changed the wood floors, but since your visits, the carpet looks fantastic!!!

Report a concern   December 15, 2020 — Rated 9 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Propt, thorough

Report a concern   December 15, 2020 — Rated 10 out of 10 by Shara Holmes Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Evan was very kind, professional and thorough. I’m grateful for the amazing job he did and attitude he had!

Report a concern   December 15, 2020 — Rated 10 out of 10 by T.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Since starting to use Zerorez we have noticed a difference in our carpet and it is staying clean much longer. We had the same techician for the past two visits and he is great!

Report a concern   December 14, 2020 — Rated 5 out of 10 by J.V. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I had one area of pet urine. The tech said it would be neutralized in smell and it wasn’t. Even though the carpet looked clean I was disappointed that scent was not removed as I was told it would be.

Report a concern   December 14, 2020 — Rated 1 out of 10 by D.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I think the charge of the service was too way overpriced and the result was not what we expected. I communicated with the office and I am hoping they can do something about the situation.

Report a concern   December 14, 2020 — Rated 10 out of 10 by L.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The products are great services was very good!

Report a concern   December 14, 2020 — Rated 7 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Your tech was very professional and friendly. The thing that I appreciated the most was the fact that he wore a face mask that was appropriate for his size and he wore it snuggly over his nose and mouth the entire time he was at my home. Not once did I need to ask him to correct this.

My only complaint is that the tech seemed to need some more training. The carpet still has some residue and there are dried white spatter marks on some of my furniture. I will need someone to comeback and ensure the job was done properly.

Report a concern   December 14, 2020 — Rated 0 out of 10 by G.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My carpet is still not cleaned .. after 2x ! Nothing

Report a concern   December 13, 2020 — Rated 10 out of 10 by C.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

How clean my floors are. Service is top notch too.


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