- Phone: (214) 372-5326
- Visit Website
based on 83878 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No rez , plus Damarcus did a great job.
Great job! Carpets look great!
The first experience was not the best. The reservations on line where not clear as I tried to book carpet and vent cleaning. I booked the carpet and canceled the gold vent service. the guy doing the carpets did a nice job but did not do the whole room.
Your tech, Tadeen, was very timely in getting the job done.
The technician was very polite and knowledgeable..
The company expeditiously responded to my need for services even during a holiday week! I was able to get service the very next day. The staff communicated with me until the technician arrived on the day of service.
The technician Ceasar was very professional and assured each room was to my liking before he moved on to the next area!
Safety procedures were followed and the technician ensured I had instructions to remain safe due to the damp floors after he was gone.
The technician was very thorough and it was appreciated!
Punctuality & Fees
Professional and efficient service! Thank you so much for getting to my house in such a quick manner and getting the job done!
I like the method you use...no chemicals, and my carpets dried fast.
This is the second time I used them and they were amazing they really did a great job I like how prepositional they are. I really recommend them to anyone who has a problem with carpet cleaning. Thank You Zerorez
My brothers and I got my parent's carpet clean as a Christmas Gift. He did an amazing job!
Easy. Convenient. Made cleaning my rug seem less
Had product that removed most of sticky tape residue that had been there 6 years.
Good customer service
I think using more soap would have improved things. Had kind of a mildew smell once dried.
Fair price for quality service
Very good service
Unfortunately, somewhat across the board. The appointment started late, which wouldn't have been as big of an issue except it was a 3 - 5 pm time and it was dark and it got rushed. Since it was dark, I First name removed't think they could see as well and it caused more than normal to be missed. We did have more spots than most probably do, but we did expect a better cleaning. The pricing was escalated as well. I didn't mind this part as much, but it wasn't fair. The kitchen tile is less that 200 sf, but he just measure the room and multiplied it out. It added about 20% to actual surface total and price. We were told on the phone it was $99 for three rooms, plus $60 for the stairs, $40 for the hall, an additional charge for the kitchen tile and we had a fourth room. The total was $460 plus the tip which came out to $506. If it should have been a little less than $400, I decided I could live with the extra $100 and they did tell me before they started. However, I did expect the best cleaning possible and that wasn't what we got. There is still ketchup on the tile in the kitchen, there are still many spots that if it would have been light outside and the job wouldn't have been rushed would have been taken care of during the process. It's hard to not go through with the process when they get here and quote you a hire price, because you have spent hours getting ready. It was our first time to use Zerorez and it didn't turn out to be what we expected.
Great job !!!!!
There were far too many issues prior to my carpets ever being cleaned. I was not thrilled with the experience. Customer service was not up to my expectations. This was very disappointing because all of my friends and family use ZeroRez.
Timely and efficient
CJ was pleasant and professional. He did a great job too!
Y’all did a great job and the workers were professional and friendly. However, for my previous appointment with guys, no one showed up or called to let let us know you all were not coming until I called after the 2 hours window you gave me.
Fair price, friendly technician and quick, thorough service performed on schedule.
Smells great and quickly dries
Zerorez always does a great job cleaning my carpets.
Great customer service and great job cleaning the carpets
My original schedule visit did a poor job contacted your company and apologized said you would get service re-done 5 days after ordinal appointment I didn’t want to be difficult and agreed.
Monday comes technician by the name of Jose said he didn’t see anything wrong obviously it’s been 5 days and we vacuumed the residue I was not advices to do so.
I understand it was not his fault but he was going in circles about how confused he was because he just got back from vacation not to be rude but that’s not my Bussiness point is he said he would re-do it however I would be charged again! I paid $300 five days prior for a poor service that was done in like 30 minutes. It was a big space should of at least took an hour or hour and half. So disappointment would never recommend anyone to your company.
Pet stain removal was disappointing