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based on 83876 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service!
Well done job!!
Short dry time, very nice
Technician was very careful with my wood floors. Carpets look great and everything was effortless!
Ricardo did a great job, was on time & helpful
Easy and efficient and really works well.
The technician was very professional, the carpet kinda smells weird today and it was done yesterday but maybe it needs to dry more.
You were able to work at my schedule (quick appointment) and have a good brand-name.
Thanks! Always great service.
The last cleaning that we had done was not performed as well as the first time we used your company. The guy that arrived to clean seemed very uninterested and lazy and missed many spots around our office. The area that needed cleaning the most seemed to be skipped over and looks the same as it did when he arrived. I am disappointed in the service we received.
Stephen Ricks, my tech, was very knowledgeable and highly proffesional.
My carpet always looks so clean. And I love the way the tile looks after it's cleaned. It gives me a feeling of comfort that all is clean. Our tech was absolutely stellar. He was an incredibly respectful young man and worked very fast and very hard!
Fast, friendly service at a good price..with friendly people
Great technician. Cleanest it has ever been!
Excellent service and staff. Clean carpets and sofa.
The gentleman was so so very nice cheerful informative we have used Zerorez only for our carpet cleaning and never have been disappointed
I was very impressed with the service and professionalism of the service technician and the job he did on my carpet. This was the second or third time we have used Zerorez and have been impressed each time.
Outstanding service and professionalism!!
No complaints at all about your technician. He was great! I was just disappointed the cleaning didn’t look as good as I expected it to for the price.
Rep was friendly and professional
Service happened on time
Technician was polite and knowledgeable
Carpets look fantastic after being cleaned
Your technician left my carpet many times worse than when he showed up. I wish I'd never contacted your company because you've made my carpet look much, much worse than it used to. I've submitted photos and spoken with a Zerorez representative (Lesli) but the onus was placed back on me for now accepting additional treatments and costs. I just needed ONE 14'x14' room cleaned (which included a large bed and two dressers, all of which were in place so the area cleaned was quite small) so felt the $135. I paid should have been enough to get my carpet cleaned. When I spoke with her she said I would need to pay over $700. in additional fees to actually clean my carpet. I feel like the $100. fee was just a bait-and-switch to get me to pay for more services, which is dishonest and extremely poor customer service.
This is incredibly disappointing as I'd used your service before (on the same carpet!) with good results and have recommended your service to others. If nothing is done to clean up the mess your technician made of my carpet, I will be very vocal in letting all my friends, family and online forums know what a terrible experience I've had with Zerorez.
My carpets did not smell clean after the service. I noticed a faint dog urine smell lingering for a few days after cleaning them.
The man who cleaned out my vent should be promoted! He’s a great asset to your firm!
I appreciate that no chemicals or soap are used on the carpet and upholstery.
Prompt and professional. Dries in 5 hours
I was not 100% satisfied, and they came out to fix the problem. Thank you guys!
Carpets looked so perfect, stains removed, and house smells fresh and clean. Technician was professional and a pleasure to work with.
The cleaning technique leaves carpet looking brand new! The carpet and house is left with level of cleanliness and freshness that last for days.
I had trouble reaching someone on the phone, stopped trying after 10 min on hold. It is a little pricy. But a very nice person that came to the house and the service was quick.