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based on 83878 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great services!
I didn’t have a preference for a carpet cleaning company until Demetrius completed our carpets. He was incredibly professional and extremely knowledgeable about the types of stains we had and the science behind the the products he was applying to best remove them.
The carpets look brand new and I will definitely call Zerorez again and request that Demetrius is the technician who comes out again.
Nick was great. Did a lot of work with great efficiency
Great communication and great service!!!
Carpets looked great and like brand new. Technician was awesome - joe
Very thorough, friendly, and on time. I had the best experience after switching from another company that told me my couches couldn’t be cleaned.
Easy to schedule appointments. Service person was on time, professional and explained areas that needed a bit more treatment.
fair treatment and thorough explanations of findings by technition.
We have used your company for a number of years and have never had this issue. Your technician did my kids closets and we were charged a walk-in closet fee of $25. Our house is small and my kids closets only have a rack for hanging clothes in them, you can't "walk in." When I called to discuss this and have fee waived I was told that couldn't happen because my husband was home at the time and agreed. My husband doesn't normally handle the carpet cleaning, was working from home and didn't have time to argue. While that may not matter to your company, you've now lost a client over $25.
CJ did a great job!
My carpet always feels like new after you clean it. Techs are always friendly and explains steps through the process.
The technician was so thorough and polite and made sure I was happy with the result. The carpets look so good! They feel so clean!
For the most part, I was pleased with the service and the technician was very friendly. There were several attempts to upsell services, which was OK at first, but grew tiresome quickly. Plus, I was generally pleased with the cleaning, but I have to admit I expected the carpets to look and smell much cleaner than they were. Granted, the carpet is a bit older and hadn't been cleaned in some time. But, that being said, my general impression was the cleaning wasn't as deep as I'd expected. To be honest, I'm not sure if the cleaning was done while I was out and I came home that I'd notice anything different. For almost $400, I'd expected to be wowed by the end result and I was just meh.
The technician was wonderful. Let me watch and explained everything that I asked.
THE TILE AND GROUT CLEANING FOR $250 SUCKED CANNOT SEE ANY DIFFERENCE AT ALL HE WAS ALREADY MAKING EXCUSES BEFORE HE EVEN STARTED WHAT A RIPPOFF TOTAL WASTE OF MONEY LIKE I SAID COULD NOT SEE ANY DIFFERENCE USED YOU GUYS FOR MANY YEARS FIRST TIME USING THIS PART OF YOUR SERVICE
Really like how the treatment leaves no residue. Scheduling was easy and tech was on time, courteous and explained everything well. I just don’t like the marketing that leads you to believe you are getting a fair deal with low cost for 3 rooms but then you get all the add-ions that come when the tech starts going through rooms and telling you all the things that are extra. Just need to be up front with what the extras might be.
We were going to get the deep cleaning for the 99 dollar special, that's all we wanted, but the service guy was so convincing that if we got this tropical cleaning and spend more that the stains wild be removed and it did not after it dried, but it look good when it was wet! We will not be using yall again! To make things right is to give us what we original asked for!
Service tech was great. He did the job wuick and the carpets look and smell fantastic. Will definitely use this company again.
Our carpet is still wet. The tech over compensated. We knew we had stains that may not come up. That is no big deal. But the fact that they are worse than before is extremely disappointing. It has been almost 24 hours and our socks get soaking wet when walking in areas. Zerorez is not for us.
This is the second time that I have used Zerorez. This is also the second time that Stephen has cleaned my carpets. He is a great worker and very thorough.
The tech was fabulous! He was knowledgeable, courteous, and conscientious. He knew what we needed and took initiative to get everything taken care of!!
ZeroRez is always in contact with you, from the moment you make the appointment until they get to your house. Their staff is courteous and through. They are careful with your home they treat your things like their own. You be assured that your carpets will be clean and looking good when they leave.
Tech was very knowledgeable and honest about what was needed
Great job and service, professional and pleasant tech.
Great product and great tech
Joe the service technician. Best in the business! On time. Ahead of schedule. Explained all of my cleaning options, showed up prepared and ready. Fast, courteous and efficient. Joe should be giving a class on how to deal with customers.
My impression was any carpet any condition...your tech was amazing and he did a great job just the fact that our carpet was too far gone. We understand and like to know it’s clean even though it doesn’t look like it.
Terrible cleaning and forgot the sealant the first time. Came back out and cleaned better, but still forgot the sealer. Waste of my time and payroll having someone there now 3 times.
The carpet cleaning service always amazes me at how clean the carpets end up.
The service was outstanding. It was in the time window and did a good and thorough job